Location : Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580
Working Model: 100% Office Based
Working Time: 24/7 rotation shift pattern, 7 days a week
Job Description
Verify and review information as per policy and guidelines.
Follow all compliance and security measures relating to client data.
Take action on process changes and updates and handle the same with proper research.
Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
Adhere to process norms and structure.
Ability to gather information via outbound calls to businesses within specific country locations.
Ability to work with a high degree of accuracy.
Support users by reviewing / summarizing / completing various types of requests
Work with great attention to detail / content review.
Have an extensive exposure to customer service.

Work in a rapidly changing environment and
with high profile tech/ evolving AI
Utilize MS Excel to analyze and interpret data for content operations.
Implement Generative AI technologies to enhance content creation and management processes.
Apply Gen AI technologies to improve user interaction and content accessibility.
Contribute to the overall success of the content operations team by sharing knowledge and best practices.
Collaborate with cross-functional teams to align content strategies with business objectives.
Application Criteria
Availability to work rotating shift patterns over 7 days
Excellent communication skills and fluency in English (and Spanish).
Possessing Gen AI skills such as prompt engineering
Excellent attendance record

Excellent timekeeping
Ability to handle multiple tasks simultaneously
Exhibit excellent analytical and problem-solving skills.
Display strong communication and collaboration abilities.
Be detail-oriented with a focus on delivering high-quality work.
Have the ability to adapt to new technologies and tools quickly.
Show a proactive approach to learning and professional development.
Sense of ownership and pride in your performance and its impact on the team.
Experience in data analysis and reports (not mandatory)
Strong Team player

Benefits include:
Attractive salary

Performance-based bonus scheme

Private Medical Insurance

Life assurance
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