Mission: We’re dedicated to solving the problems internet businesses face when talking to customers—by helping them better connect in authentic, human ways. Since 2011, we’ve been fundamentally changing how the industry works, influencing and replacing ... Read more
Who are we?
We’re a team of builders, makers, and life-long learners. Humble at heart. Ambitious in application. Unified in our vision.
We’re about using our creativity to make things happen.
How do we work?
We put thought into everything we touch, because our end goal is better relationships between people and businesses. We are disciplined in our approach to making things based on needs rather than on trends. And we focus, focus, focus.
What do we value?
A sense of comfort through change. An ability to ditch old playbooks.
Of course we agree with what every other company says it values. But for us, that’s table stakes. We want to know you’re willing to adapt with us as we expand into areas and industries that have yet to be tapped.
What do we do?
We’re dedicated to solving the problems internet businesses face when talking to people by helping them better connect with their customers in organized, authentic, human ways.
Why do we do it?
At some point, we’re all customers. So we know how it feels to have a good business interaction versus a bad one. We built Intercom for ourselves as customers who expect more from companies, and as a business knowing there is realvalue in it, primarily and profitably. It’s the right thing to do overall.
Our HQ with a diverse group of teams.
Our newest home in the U.S., Chicago with an emphasis on Customer Support and Sales.
Dublin is currently our largest office. The teams here focus on everything from R&D to Marketing to People Operations.
Expanding our global footprint, the new London office is growing out R&D and more.
Our most recent venture, Sydney offers strong Sales and Customer Support teams for you to join.
Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.
Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.
In 2011, Eoghan, Des and the other cofounders were building Exceptional, a bug-tracking company. During this time, they frequented a local coffee shop, 3FE. They were envious of how Colin, the owner of 3FE, knew and engaged with his customers in a personal, authentic way, every time they came in. Exceptional had thousands of customers, but Eoghan & Des had only ever met a handful of them, and certainly didn’t know them well.
In an attempt to replicate their experience at 3FE, Eoghan & Des invented an in-app messaging tool (the first in the industry) that let them communicate with Exceptional customers while they were logged in. Because the chat tool was inside of a web app, they could send customers personalized messages based on exactly what they were doing, versus bulk emails that felt spammy and stiff.
The tool worked so well, they decided to offer it externally under the name of “Intercom”, and it took off. This tool was the beginning of Intercom: Eoghan moved to San Francisco to open the first office that year. The rest is history.
Helpful (3)
I have been working at Intercom full-time (More than 3 years)
Pros
Positive energy, no problems too big, brilliant people, great onboarding, friendly leadership,
Cons
Some team attrition recently, which hurt, but things are turning around now, and the focus on improvement is why i love working here.
Advice to Management
Be more visible. Get to know your teammates better. Do more in the community, for D&I, and for climate.
Application
I applied online. The process took 2+ weeks. I interviewed at Intercom (Dublin, Co. Dublin) in April 2016.
Interview
The process is well described in their website (email exercises, phone interview with live coding and culture contribution, then a day in their office). The experience was great, for the in office they will send you a mail describing what you'll do there (rounds of 45min with different engineers for technical talks and other for culture, your past work, and chat about products you like/dislike). I was rejected because they had some other stronger candidates
Interview Questions
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