Intercom

What do we do?

We’re dedicated to solving the problems  internet businesses face when talking to people by helping them better connect with their customers in organized, authentic, human ways.

Why do we do it?

At some point, we’re all customers. So we know how it feels to have a good business interaction versus a bad one. We built Intercom for ourselves as customers who expect more from companies, and as a business knowing there is realvalue in it, primarily and profitably. It’s the right thing to do overall.

North America

San Francisco, California

Our HQ with a diverse group of teams.

Chicago, Illinois

Our newest home in the U.S., Chicago with an emphasis on Customer Support and Sales.

Ireland

Dublin, Ireland

Dublin is currently our largest office. The teams here focus on everything from R&D to Marketing to People Operations.

United Kingdom

London, England

Expanding our global footprint, the new London office is growing out R&D and more.

Australia

Sydney, Australia

Our most recent venture, Sydney offers strong Sales and Customer Support teams for you to join.

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

In 2011, Eoghan, Des and the other cofounders were building Exceptional, a bug-tracking company. During this time, they frequented a local coffee shop, 3FE. They were envious of how Colin, the owner of 3FE, knew and engaged with his customers in a personal, authentic way, every time they came in. Exceptional had thousands of customers, but Eoghan & Des had only ever met a handful of them, and certainly didn’t know them well.

In an attempt to replicate their experience at 3FE, Eoghan & Des invented an in-app messaging tool (the first in the industry) that let them communicate with Exceptional customers while they were logged in. Because the chat tool was inside of a web app, they could send customers personalized messages based on exactly what they were doing, versus bulk emails that felt spammy and stiff.

The tool worked so well, they decided to offer it externally under the name of “Intercom”, and it took off. This tool was the beginning of Intercom: Eoghan moved to San Francisco to open the first office that year. The rest is history.