Intercom Reviews

Updated Aug 26, 2021

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Found 156 of over 160 reviews

4.2
86%
Recommend to a Friend
100%
Approve of CEO
Intercom CEO Karen Peacock
Karen Peacock
32 Ratings
Pros
  • "The leadership team is leaned in and committed to the success of every person at this organization(in 10 reviews)

  • "Solid comp including great benefits for those with families(in 10 reviews)

  • Cons
  • "Work life balance isn't amazing, but this feels self inflicted - management don't demand too much of people, everyone just wants to do their best(in 6 reviews)

  • "A lot of people complain about this but it’s only paid lip service by leadership(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      Amazing place to learn and grow

      Aug 26, 2021 - Technical Recruiter in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent benefits and amazing products, whist also working.g with some amazing bright and inclusive folks.

      Cons

      None that I can think of.

      Continue reading
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    2. 5.0
      Former Employee, more than 1 year

      Hands down the software engineering job in Ireland

      Aug 24, 2021 - Product Engineer in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Amazing coworkers - Strong leadership - Impactful work on a loved product

      Cons

      - Hard to get opportunities outside your level

      1 person found this review helpful
    3. 5.0
      Current Employee

      N/A

      Aug 23, 2021 - Sales in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and fun people to work with

      Cons

      None come to mind right now

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    4. 5.0
      Current Employee, less than 1 year

      Great company

      Jun 25, 2021 - SDR- Outbound in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learning, support, culture and career development

      Cons

      Hard to unwind remotely sometimes

      Continue reading
      1 person found this review helpful
    5. 5.0
      Current Employee, more than 1 year

      Great people to work with

      Jun 27, 2021 - Product Education Manager in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great hiring process, everyone I worked with is someone I'd prob go for a pint with

      Cons

      As company moves towards going public its becoming less about making Internet business personal and more about making them dollars

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    6. 3.0
      Former Employee

      Ok

      Jul 7, 2021 - Product Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Smart people, interesting projects, challenging.

      Cons

      Long hours, not remote friendly.

      1 person found this review helpful
    7. 5.0
      Current Employee, more than 5 years

      Join Intercom if you want to be part of the journey from private to public!

      May 10, 2021 - Engineering Manager in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Exciting time at Intercom as we scale the business.

      Cons

      The high pace of change

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    8. 4.0
      Current Employee, more than 3 years

      Great place for designers and design leaders to learn & grow

      May 13, 2021 - Design Manager in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Best place to design, lead and have impact on product and business - Lots of opportunity to shape the role and design org - Clear expectations and opportunity to meet them - Best if you start from a place of high competency & confidence

      Cons

      - A very high-pressure environment, particularly as they get close to IPO - Regular periods of working unsustainable hours - Treadmill of high accountability and little recognition for people - Slow progress on diversity, equity, and inclusion

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    9. 2.0
      Former Employee, more than 3 years

      Lots of people leaving

      Apr 28, 2021 - Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - There are genuinely great people working here - I don't doubt that most folks here have good intentions. However, processes and culture is still very much at 'start up' level, which doesn't reflect the size of the company now. - You will get lots of broad experience in a variety of areas

      Cons

      Having read through the other reviews below, some of the things that resonated with my own experience: - Your experience outside of Intercom is not considered or valued as 'real' experience, and your expertise will be treated just as same as someone with no experience in the area you work. This is a company that has grown quickly from being a start up , so there are managers who have been promoted without any experience in specialist areas, just opinions. Opinions and experience are given equal value. - Processes haven't really developed beyond start-up. So for a company with close to 700 employees, this doesn't work. You will read in responses to reviews that much of the feedback is put down to 'growing pains' - however the company takes a long time to take any action to rectify those pains. Employee feedback from a year ago is still being 'worked on' - with plans shelved ahead of another round of employee feedback to see if people still feel the same way. - Growth is not always encouraged. This is my own experience here, where career growth discussions were actively avoided by manager, and then was told in no uncertain terms that my role would only grow if the team got bigger. I'm sure this isn't the same in every team, but in more specialist areas don't expect to grow your career quickly at Intercom.

      Continue reading
      11 people found this review helpful
    10. 5.0
      Current Employee

      Exciting, maturing company

      Apr 8, 2021 - Engineering Manager in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The people are one of the main reasons I stay here. They are passionate, caring and smart. - The opportunity to have impact from day 1 and onwards was/is crucial for me. - The opportunity the company has in front of it and the opportunities it supplies me as a result!

      Cons

      Like most companies we are still figuring out a lot and sometimes it's daunting and hard but it also provides opportunities. The inability to have total flexible in remote work is hard but we aren't back to office work and are still figuring it out.

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