For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the……
You will bridge the gap between complex engineering and product value, taking full ownership of the lifecycle within a high-performing squad-based structure.…
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits……
The group is responsible for developing the holistic strategy for client and data center software in collaboration with OSVs, ISVs, developers, partners and……
Serve as the main day‑to‑day technical and delivery mentor for a distributed team of offshore engineers, with particular responsibility for developing cloud‑……
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including……
Bachelor’s degree in Computer Science, Engineering, or a related discipline. Design, develop, and maintain automated test suites across multiple systems and……
The opportunity here is for an Electrical Engineer with a strong background in embedded software programming to leverage their skills in the architecture and……
You've built with LLMs, you understand RAG, tool use, agents, and evals, and you know the practical limits of current models. Flexible paid time off policy.…
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits……
This role offers opportunities to spearhead technical initiatives, mentor engineers at all levels, and work closely with internal product managers, experienced……
Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. 2-10 years of experience in technical support, DevOps,……
Drive significant AI projects within the team to completion from design through to rollout. Help clarify technical problems during the product planning process.…
Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, or related field. You will collaborate with cross-functional teams to……
Own the full development lifecycle from refining initial concepts and architecting advanced features as robust microservices and modern web applications (Java/……
Emails sent for unrelated issues, such as following up on an application, will not receive a response. KKR aims to generate attractive investment returns by……
This role demands deep technical expertise, design sensibility, and the ability to mentor others while shipping high-impact features that directly affect how……
We have an excellent role for a combined Site Reliability Engineering (SRE) and Observability Engineering role to oversee and ensuring that complex software……
Remote work allowance post probation beginning at 3 weeks in year 1 and increasing with tenure. Continuous Development Program sponsoring further education……
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including……
The ideal candidate possesses a high level of expertise in information security and secure engineering disciplines, enabling them to advise product and……
Stay current with AI development tool capabilities and integrate beneficial tools into team workflows. They must be familiar with all policies, procedures, and……
Multiple opportunities to recruit, mentor and manage new Designers. You will mentor juniors Product Designers. Fluent in both French and English.…
The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI.
About the Role
We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment.
As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform.
The nature of this role will be low volume, high difficulty.
This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.
Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies. Contribute to shaping the future of technical support in an AI-driven era.
Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.
In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates. Ensure that operational readiness (monitoring, alerting, and fallback plans) is in place for any such changes.
Design and refine incident response processes and documentation across strategic customers, engineering and support teams.
Analyze operational metrics and incident RCAs to identify areas for improvement. Proactively recommend and implement enhancements to monitoring dashboards, alert configurations, and support workflows.
Provide support coverage during holidays and weekends based on business needs.
You might thrive in this role if you:
Have a Bachelor’s degree in Computer Science or a related field. A strong software engineering foundation is important for this role’s success.
Have 5+ years of experience in technical operations roles such as SRE/NOC, designing monitoring systems and resolving production issues in fast-paced and mission-critical environments. A strong track record of troubleshooting complex technical problems at the systems level.
Have deep familiarity with modern monitoring, alerting, and observability practices. Hands‑on experience setting up or managing metrics, logging, and tracing for distributed systems (e.g., understanding of SLIs/SLOs, alert tuning, dashboard creation).
Have proven experience leading incident response for high‑severity outages or service disruptions. Able to perform real‑time incident coordination, root cause analysis, and drive follow‑ups (post‑mortems, action items) to prevent recurrence. Knowledge of industry best practices for incident management and fault diagnosis.
Have strong skills in scripting or software engineering (e.g., Python or similar) to automate repetitive tasks and integrate tools.
Have solid understanding of cloud infrastructure and distributed systems fundamentals. Comfortable working with cloud services, load balancers, databases, and containerized applications.
Are effective at working cross‑functionally in a high‑trust environment. Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders. You can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident.
Compensation, Benefits and Perks
This is a position with OpenAI Ireland Ltd., which controls the hiring and management of this position.
Total compensation includes an annual salary, generous equity, and benefits.
Medical, dental, and vision insurance for you and your family
Mental health and wellness support
PRSA plan with 8% employer matching
Unlimited time off
Annual learning & development stipend ($1,500 USD equivalent per year)
#LI-NM2
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see
OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement
.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through
this form
. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
The minimum salary is €83K and the max salary is €96K.
€83K – €96K/yr (Glassdoor Est.)
€89K
/yr Median
Dublin, Co. Dublin
If an employer includes a salary or salary range on their job, we display it as "Employer provided". If a job has no salary data, Glassdoor displays a "Glassdoor estimate" if available. To learn more about "Glassdoor estimates", see our FAQ page.
Working here doesn’t have to be a secret
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.