Head of Information Technology

About the Role

We are seeking an experienced and strategic Head of Information Technology to lead our IT function and drive the delivery of secure, reliable, and business-focused technology services. This senior leadership role combines strategic planning with operational excellence, ensuring that IT capabilities support organisational objectives and continuous improvement.

The successful candidate will be responsible for overseeing internal and external IT operations, managing key third-party service providers, leading technology transformation initiatives, and developing a high-performing technical team.

Key Responsibilities

• Develop and execute the organisation's IT strategy, ensuring alignment with business priorities.
• Lead the relationship with DXC Technology (or equivalent managed service provider), holding the provider accountable for service quality, contractual obligations, SLAs, KPIs, and continuous improvement.
• Oversee the end-to-end management of IT capital projects, including new building and office fit-outs, technology refresh programmes, and infrastructure upgrades, ensuring delivery on time, within budget, and in line with organisational and operational requirements.
• Lead the successful implementation, optimisation, and ongoing governance of the ServiceNow platform, including IT Service Management (ITSM) processes and workflows.
• Manage and develop a team of Field Technicians, ensuring efficient delivery of onsite and national support services, asset management, camera installations, and incident resolution.
• Establish and monitor IT service performance metrics and ensure consistent delivery of high-quality support to end users.
• Drive service management best practices, incident management, problem management, change management, and continual service improvement.
• Collaborate with business stakeholders to identify technology needs and deliver innovative solutions.
• Manage IT budgets, vendor relationships, procurement activities, and technology contracts.
• Ensure robust cybersecurity, risk management, business continuity, and compliance practices are embedded across the IT environment.
• Lead infrastructure, applications, and digital transformation projects from planning through delivery.
• Mentor and develop IT staff while fostering a culture of customer service, accountability, and continuous learning.

Essential Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related discipline.
• A minimum of 8–10 years' experience in IT, including at least 3–5 years in a senior management or leadership role. such as Head of IT or Senior IT Manager.
• Demonstrated experience managing outsourced IT service providers, including governance of large managed service contracts and vendor performance.
• Experience implementing and managing ServiceNow or comparable enterprise service management platforms.
• Experience leading distributed technical support teams, including Field Technicians and service desk operations.
• Strong understanding of IT service management frameworks such as ITIL.
• Experience delivering complex technology projects and organisational change initiatives.
• Excellent stakeholder management, communication, and leadership skills.
• Strong commercial acumen with experience managing budgets and supplier relationships.

Desirable

• ITIL certification or equivalent service management qualifications.
• Experience with cloud technologies, cybersecurity frameworks, and enterprise infrastructure.
• Project management certifications such as PRINCE2, PMP, or Agile qualifications.
• Experience working in regulated or complex operational environments.

What We Offer

• Opportunity to shape and lead the organisation's technology strategy.
• A collaborative and forward-thinking leadership team.
• Professional development and career growth opportunities.
• Competitive salary and benefits package.
• The chance to lead impactful digital transformation initiatives that enhance business performance and customer experience.

Pay: €80,000.00-€100,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking

Work Location: In person