eBay Reviews | Glassdoor.ie

eBay Reviews

Updated 8 Dec 2019

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3.7
68%
Recommend to a Friend
78%
Approve of CEO
eBay CEO Scott Schenkel (no image)
Scott Schenkel
19 Ratings
Pros
Cons
  • "Work life balance is very tough to manage/achieve in spite of flexibility for working hours(in 131 reviews)

  • "Inconsistency in decision making, especially at senior level(in 103 reviews)

More Pros and Cons
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dublin, Dublin
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at eBay full-time for more than a year

    Pros

    Great salary and training for staff

    Cons

    Shifts can be long and very strict on breaks

    eBay2019-10-17
  2. Helpful (1)

    "Buy/sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 

    I worked at eBay full-time

    Pros

    Free fruit, food on Wednesday, w2 free drinks every Friday

    Cons

    The management, never have a break, always busy, managers/coaches act like they dont care when you go for questions, being treated like children, broken promises.

    Advice to Management

    Stop treating your employees like children, for example stating that colleagues cannot go to the bathroom between particular hours in the morning. Dont break promises, constant promises of offline time being protected for your employees to "make customers feel great about themselves" only for that offline time to be removed from peoples schedules. Help your employees on calls! I can't say how many times I had gone... up to someone and asked for assistance only to be told to find it in the help centre, or looking for a reason to get out of the conversation immediately, stop. I feel like the whole marketing about "making customers feel great" should be removed, as the buy/sell queue isnt about that, it's about getting through as many people in the Q as possible and then leaving them forever, they need further follow up? Sorry you wont have time to do that.

    Show More
    eBay2019-11-27
  3. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at eBay full-time for more than 5 years

    Pros

    Great culture, benefits and work-life balance

    Cons

    HR role openings in Europe do not happen too often

    eBay2019-10-14
  4. "Supportive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dublin, Dublin
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at eBay full-time for more than 3 years

    Pros

    Understanding management, subsidized canteen, parties and nights out, team engagement.

    Cons

    Parking is very limited if you are not on an early shift.

    eBay2019-10-14
  5. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Concierge Teammate in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time for more than a year

    Pros

    Great culture. Always something fun happening which makes working here that bit better. eBay care a lot about their employees and always put a lot of work into events, good causes and recognition. Really good benefits like a great healthcare plan, pension and stock programme and a good starting salary with a quarterly bonus and opportunities for raises each year. Makes sure employees are heard and always focus on... the work/ life balance. Of all companies I have ever worked for, eBay are the only company who take feedback on board and do their best to make changes for the better. Also the first company I have worked for with really approachable managers. A lot of the higher up managers are very approachable and spend time with front line teammates which I’ve never seen in a company before. Very down to earth people who are genuinely working towards the right things. Lots of support around you. The job itself can be tough at times, customers can of course be difficult to deal with but the support network in place with you direct leadership is excellent, especially with each team having a coach to help you manage your performance. Really big push for development and growth. Lots of opportunities to grow your skill set and learn about other roles once you’re doing well in your current position. They’ll always offer advice and help you work on your development plan. At the end of the day, it does come down to what you put into it and your attitude towards the job but the support is always there to help you along.

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    Cons

    Inevitably with the majority of roles at the beginning, these are call centre based and the work can be tough sometimes. There are days where it is really busy and customers that are angry but the support from leadership is always there. The hours are rotational shifts which don’t suit everyone. The majority for most departments are core working hours with some weekends and late shifts and these are updated every... now and again to try suit both people and the business. You know what you are working well in advance and have the opportunity to swap with others. With such a large company and lots of changes, sometimes the communication of these changes isn’t always the best which can be frustrating in the moment. Although the vast majority of leadership are amazing, there are some exceptions and the inconsistency can be annoying but it is rare.

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    Advice to Management

    To be honest, eBay take on so much feedback and really ensure they listen to their employees so I know that any of the downsides are things they are working on. Of course the role itself is not something that will change but they are aware that there is always opportunity to support their employees even more which is what I love about the company.

    eBay2019-10-03
  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at eBay full-time

    Pros

    Good team work and support from TL and Supervisors. Rewards and bonuses each quarter.

    Cons

    Call throughput very difficult to handle. 90 seconds break between calls. Lack of support when out of normal hours.

    Advice to Management

    Assess and restructure the management of customer service process.

    eBay2019-10-10
  7. Helpful (3)

    "Tough role in support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Buy/Sell Team in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eBay full-time for less than a year

    Pros

    Free fruits, nuts, tea + coffee. Occasional free desserts and nights out. Vhi.

    Cons

    No free lunch. No paid public transport. Hot desks (desk sharing). Pay. Weekend work. Work til 10pm. Rude and racist customers. Very tight working procedures. No time given to research customer issues, the onus is for you to perform like a conveyor belt. Process as many calls as you can, with as little time between calls. Max 2 mins. Almost no time given to follow up difficult cases. Expected to do at least 35+... calls per day. Every call must be around 9.5 mins in length. After call work must be less than 2 minutes. No option given to accept a call, no ring tone even! No hands free headset. You just get constant calls and you only hear the breathing of the customer to let you know you got a call if you are not watching the screen - eyes need a break to look away, but you can't! Max hold time is 2 minutes to research! Most customer ring about exorbitant fees and are angry, constant negativity and anger gets to you. Platform is extremely buggy. Poor collaboration with PayPal support, as they refer customers to eBay but then eBay refers them to PayPal. Poor collaboration with Packlink support - eBay's shipping company partner. Poor collaboration between different support teams as they will hang up on you, mute their names, refuse to take transfers to avoid diffiult conversations. You are lucky if you get 5 mins of no calls, besides that it is non stop calls for 8 hours - imagine!

    Show More

    Advice to Management

    Loosen up the strict regime! Give support team mates time to investigate cases as people keep calling back about the same issue until a complete answer is given. 2 minutes is not enough time to get a complete answer to difficult questions. Hire more staff or improve conditions to cut attrition like raise the pay. For such a hectic and negative environment that has you working full weekends and weekdays til 10pm the... compensation should be a lot more than is being offered, you cannot afford rent in Dublin with such pay and the flimsy bonuses. Give facility to review and remove certain CSAT surveys. I got two negative surveys where the customers thought it was a survey for Amazon and one for Paypal support. Was told to take it on the chin - but this affects your quarterly bonus and yearly review, not fair. Nobody I spoke to in the support team was actually happy to come in to work. They were just happy at the end of the day if they did not get much abuse from customers that day. Get a tech. support team. Hold time should be more than two minutes.

    Show More
    eBay2019-10-01
  8. "Great @home opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Waterford
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eBay full-time for more than a year

    Pros

    Helpful mentors, nice working hours

    Cons

    Working from home is not for everyone

    eBay2019-09-18
  9. "Good beginnings..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at eBay full-time

    Pros

    Good benefits, VHI and events

    Cons

    No progression. Poor management that can't run department. Low morale. Mental health affected by the massive and relentless workload

    eBay2019-10-02
  10. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at eBay full-time

    Pros

    Medical insurance, flexibility, good life-work balance

    Cons

    Low career opportunities, canteen, PTO

    eBay2019-09-16
Found 2712 reviews
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