Role overview

Here at CarGurus UK, we seek a new addition to our Sales Operations team. Are you looking to gain experience in a dynamic and fast-paced tech company? Gaining valuable experience working with a high-performing team? We are searching for an enthusiastic team player to help support internal teams for our UK business. This person will have the opportunity to gain exposure to various aspects of the sales cycle. A willingness to jump in, take ownership, and be creative is essential.

The Associate Sales Operations Analyst will support the UK sales team. The type of candidate we would love to meet would be a self-starter, solutions-orientated, should be able to manage numerous tasks and projects concurrently, and has proven themselves to be adaptable and comfortable with change.

What you'll do

Sales Support and Deal Desk

• Support daily sales activities and processing of sales support requests.
• Troubleshoot bugs and issues and liaise with relevant stakeholders to find a resolution.
• Partner with sales to support the building of quotes in our CPQ system and ensure clean records of Salesforce opportunities flowing to the billing system.
• Perform daily deal activation checks on our closed deals to ensure a seamless customer experience.
• Troubleshoot discrepancies in data between Salesforce and supporting systems
• Work closely with our Inside Sales, Field Sales, and Marketing teams to improve data quality and enrich prospect lists.

Reporting & Data

• Monitor and cleanse data within our systems to ensure the highest levels of accuracy and integrity throughout our sales process.
• Ensure data integrity through regular de-duplication and clean-up procedures
• Generate ad-hoc reports and dashboards where necessary to support internal processes and the sales team's goals
• Complete bulk updates of large data sets using relevant tools including Dataloader and G-Connect.
• Perform ongoing customer hierarchy maintenance within Salesforce to support sales efforts.

Sales Process

• Collaborate with the sales team to streamline and improve sales processes, workflows, and adoption of tools.
• Identify inefficiencies in sales operations and recommend solutions to enhance productivity.
• Support the implementation of new systems or tools designed to improve sales efficiency.
• Create and update relevant process documentation for internal processes and team resources.

Other

• Support with book of business building exercises in collaboration with our sales managers.
• Taking on other duties and responsibilities where needed.
• Ability to manage multiple and varied tasks and deadlines simultaneously.

What you'll bring

• Excellent written and verbal communication skills.
• Keen focus on problem-solving and process improvement.
• Enthusiastic about developing a career in a growing technology company.
• An organised team player, able to adapt to changing responsibilities if needed.
• Ability to manage multiple and varied tasks and deadlines simultaneously.
• Prior experience using Salesforce is essential (1-2 years).
• A desire to foster collaborative relationships and learn from different teams to enhance personal and professional growth.