Our Managed Services T eam

At PwC Ireland, our Managed Services team shapes, solutions and delivers managed services with our global delivery netwo r k and 3 rd party ecosystems with leading organisations across all sectors . We run managed services bu i l t on leading technologies so our cl ients can accelerate their business strategies e nabling them run faster, sc a le smarter and lead stronger in a n increasingly c hanging and complex business landscape.

Purpose-led work you’ll be part of

As a Senior Manager Service Architect with a s trong focus on business development , you’ll work with our local client teams and our global delivery network and 3 rd party ecosystem to shape, architect, propose and win manag ing services work with our local Irish clients . Your role is key for continuity during th e business development cycle in acting as th e hub between th e local account team and our network and ecosystem . T he delivery of technology enabled managed services, harnessing th e be st of our global network and 3 rd party ecosyst em . You will be the local lead responsible for architecting the solution leveraging the best technology enabled managed service asset s available across our network and e cosystem. Part of you r Service Architect role is also to work with cl ie n t acc o unt team s helping identify other opportunities to add value to their client . In addition, you will be joining a fast-growing local team and will have a role in further developing and building the loca l team.

R esponsibilities include:

• Designing and architecting managed service solutions and proposals for our client teams leveraging the right and most appropriate assets across or global network and 3 rd party ecosystem ;

• Developing collaborative relationships with delivery leads, internal solution labs and other architects , a nd 3 rd parties across PwC’s global network and 3 rd party ecosystem to successfully architect, price and sell managed services to Irish clients ( typically multi-location, multi-team services ) ;

• Supporting client account team business development activities around managed services.

• Keeping up to date on latest trends in managed services (e.g. application of AI) and any developments within our network and e cosystem to enhance our managed service solutions and proposals ;

• Conducting service reviews to diagnose causes and identify reme dies when a managed service is not operating as expected ;

• Involvement in contracting with our clients and our delivery network and 3rd parties.

• Developing additional local service architects through training, coaching and mentorship to further enhance and build our local managed services capabilities ;

• Building the local PwC internal knowledge and understanding of Managed Services ;

• Coaching and mentoring of consultants fostering a culture of continuous learning , collaboration,

• D eveloping collateral and insights to support managed service propositions ;

• Working with the local Managed services leadership to further activate, dev e lop and grow the managed services market for Irish clients ;
  

Experiences and skills

• Degree qualified with relevant service delivery qualifications (e.g. PMP , ITIL ) an advantage ;

• 4 + years’ experience i n a Service Delivery Manager role , ideally with complex near shore and offshore delivery chains ;

• 3+ years’ experience in a Service Architect role, ideally with complex onshore, near shore and offshore delivery chains;

• Track record in enabling client account teams win significant work w ith clients by solutioning winning technology enabled managed service solutions.

• An understanding of and interest in a dvisory and implementation projects and how they both have a mutually re-enforcing relationship with managed services.

• D emonstrable experience and deep understanding of different service d elivery models and managed service commercial constructs .

• Strong relationship management skills and experience to take service architect role across multiple opportunities / proposals ;

• Strong negotiation and contracting skills with proven experience.

• An experienced people leader, with a background of inspiring and developing high performance teams across multiple locations and cultures ;

• A collaborative and pro-active team member with demonstrable experience of n urturing, guiding and mentoring teams involved in managed services .

• Experience driving sales and o perational e xcellence and high-quality standards across managed services teams and processes;

• A curious and analytical mind-set , with the ability to translate data into meaningful insights that support solutioning , informed decision-making and value business outcomes

• Effective communication both verbal and written .