Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected……
Minimum of 2 years’ experience in a security operational role, relevant security related certifications/qualifications would be desirable or an equivalent……
Relevant 3rd level qualification or equivalent experience. The role also contributes towards the continuous improvement process in relation to how products are……
Part-qualified or nearly qualified member of a recognised actuarial society. You will spend your time developing reserving and actuarial/statistical models,……
Ensure the outsourcing assessment methodology—including ICT provider assessment criteria is consistently deployed and implemented across the organisation.…
Bachelor's degree or above in Mathematics, Statistics, Computer Science, Engineering, or a related field. Proficient in data visualization tools (e.g., Tableau,……
Subject matter expert with practical experience of environmental monitoring. Proficient in technical writing and experience in creating; SOPs, work instructions……
Evaluate current processes and offer recommendations for areas of improvement. Guide and counsel the sales teams during the different phases of the deal cycle.…
ACA, CA, CPA or equivalent qualification preferred. Manage monthly or quarterly NAV close processes, including oversight of third party administrators where……
Bachelor or Master degree in the field of the field of computer science, business administration, finance, accounting, MIS or related discipline.…
5 years of practical experience in cloud or application security. Collaborate on audits, compliance initiatives (PCI Level 1), and third-party security……
That’s why Davy benefits support you through all of life’s stages, offering health and wellness, flexible working options, flexible benefits allowance, learning……
Stay current with industry AI, data science trends, vendors, tools, and other technology solutions to influence the architecture of Sun Life’s AI and Analytics……
Multifaceted sports and social club which hosts many sporting (e.g. golf, football, swimming, tennis) and social (e.g. gaming, theatre, movie, nights out)……
Financial domain knowledge - understanding of Alternative Funds operations and financial processes (e.g. fund accounting, capital calls, investor reporting) is……
We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life……
TECH MBA paid by EY. Support and coaching from some of the most engaging colleagues around. You’ll also support CRM and omnichannel transformation projects,……
Third level qualification, preferably in Finance, Business or Law. Organisation of all investor AML documents, recording to AML database and proper file……
Engaging with clients at all levels across the organisation both business & technology functions. TECH MBA paid by EY. Business Area: UKI AI & Data.…
Responsibilities to include but not be limited the following
Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders
Enforce real time adherence in all Work Types and Markets within the scope of operation
Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages
Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion
Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws
Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment
Develop and maintain a scheduling matrix for each specific site and region; adequately updating information related to labor laws, shift types, and other considerations required to appropriately perform scheduling tasks
Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level
Recommended Qualifications
3+ years of tenure in WFM intraday and scheduling positions
Proven experience in operating and directly handling a scope of more than 500 FTEs
Proven experience in scheduling distribution/bidding of more than 2000 FTEs
Creative and problem solving oriented
Know-how in managing real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/overstaffing, etc.)
Excellent communication skills
Proactive and able to take decisions based on real time situations
Knowledge of WFM tools (Aspect, Verint, IEX) - Aspect preferable