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Sun Life Overview

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Toronto, ON (Canada)
10000+ employees
1865
Company - Public (SLF)
Insurance Operators
€5 to €10 billion (EUR) per year
Unknown
Sun Life Financial is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.

We provide a wide range of insurance and investment products and services in key markets around the ... Read more

Mission: To help Clients achieve lifetime financial security and live healthier lives.

Sun Life Reviews

  • "Service Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Agent in Waterford
    Former Employee - Service Desk Agent in Waterford
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sun Life full-time (More than a year)

    Pros

    The company itself is excellent, great benefits like health insurance, sports and social events, discounts and the working hours are fair, paid sick leave and full annual leave. Good opportunity to progress with certain departments

    Cons

    The service desk is a very busy technical call centre department. It can be a very stressful environment due to the volume of calls and the vast amount of knowledge you need to know to resolve issues.

    Advice to Management

    Management are very supportive and respected. Going forward I would recommend increase in refresher training and attending to better morale in the Service Desk department.

See All 1,437 Reviews

Sun Life Photos

Sun Life photo of: Global Corporate Headquarters
Sun Life photo of: Sun Life Financial Canada - Head Office
Sun Life photo of: Sun Life Quebec
Sun Life photo of: Sun Life Finacial U.S.
Sun Life photo of: Sun Life Financial of Canada (UK)
Sun Life photo of: Sun Life Ireland
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Sun Life Interviews

Experience

Experience
58%
21%
21%

Getting an Interview

Getting an Interview
46%
18%
10%
8
7
6
5

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Help Desk Agent Interview

    Anonymous Employee in Waterford
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Sun Life (Waterford) in August 2017.

    Interview

    Interview was quick and went throughout easy questions.
    They also test my french as i was hired as bilingual desk agent.
    the overall interview was easy and quick. The interview last about 20 minutes

    Interview Questions

    • why did you apply to work at sunlife   1 Answer
See All 441 Interviews

Sun Life Awards & Accolades

  • Waterloo Area's Top Employers, Mediacorp Canada, 2015
  • Most Trusted Life Insurance Company, Reader's Digest Trusted BrandTM Survey, 2016
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