Sun Life Reviews

3.9

69% would recommend to a friend

(4,274 total reviews)
avatar

Kevin Strain

90% approve of CEO

70% positive business outlook

Sun Life has an employee rating of 3.9 out of 5 stars, based on 4,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sun Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

4K reviews
2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

1.0
24 Jun 2026

When "More" Is Never Enough

Recommend
CEO approval
Business outlook

Pros

After many years at Sun Life, leaving was the best decision I could have made for both my career and my mental health. The culture in my area changed dramatically over the last several years. What was once a company that at least felt connected to its employees became increasingly focused on metrics, rankings, sales targets, and constant pressure to do more. No matter how much your team achieved, it never seemed to be enough. The workload became unsustainable. Working until 10 p.m., 11 p.m., and even midnight became a regular occurrence, not an exception. Despite the long hours and sacrifices, the expectation was simply to keep doing more. There was little recognition that employees have lives outside of work or that chronic overwork eventually takes a toll. Career progression was also frustratingly slow. Advancement often appeared to depend less on performance and more on visibility, networking, and aligning yourself with the right people. It created the impression that office politics mattered more than merit. Leadership became increasingly disconnected from employees. Communication felt corporate and impersonal, with little empathy for the realities employees were facing. The focus was always on higher targets, stronger sales, and being number one, regardless of the impact on the people expected to deliver those results. Working there took a significant toll on my mental health. Like other review from former employees, I also developed severe anxiety and depression during my time at Sun Life. Since leaving, I've realized just how much the work environment was contributing to those struggles. I now work for an organization where people are genuinely valued, work-life balance is respected, and I'm happier than I've been in years. Pros - Competitive salary and benefits. - Good learning opportunities early in your career. - Talented and supportive colleagues.

Cons

- Employees often feel like numbers rather than valued people. - Extremely metrics-driven culture with relentless pressure to deliver more. - Slow career progression unless you're highly visible or well-connected. - Leadership feels disconnected from employees. - Poor work-life balance in many roles.

Viewing 1 - 3 of 4,274 Reviews

Glassdoor has 5,250 Sun Life reviews submitted anonymously by Sun Life employees. Read employee reviews and ratings on Glassdoor to decide if Sun Life is right for you.