GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

• This role is responsible for the entire incident management process for all first and second line technical support queries. This will include logging, recording and resolving of incidents
• Undertake the initial analysis, resolve yourself or identify correct resolver and monitor until fix validated and deployed
• Responsible for tracking all issues and root cause in order to feed into the strategic future direction of the IT systems
• It will be of upmost importance that the analyst understands business needs, manages priorities and escalates where required
• The role also involves close engagement with stakeholders and suppliers including the internal teams to ensure speedy resolution of all issues
• The analyst will participate in regular update meetings with stakeholders communicating updates and reporting back to the business

KNOW WHAT WE'RE LOOKING FOR

• 1-2 years Oracle retail (RETEK 10.1 ) experience advantageous
• 1-2 years Infor WMS (WMS multi-tenant 2024.08.04) advantageous
• Experience with POE (Purchase Order entry) process's
• Knowledge of Oracle Retail Integration Bus (RIB) essential
• A relevant 3rd Level Qualification (IT, eCommerce, Supply Chain)
• 3-5 Years technical support experience
• Experience with SQL would be a significant advantage
• Ability to provide 1st and 2nd line support and resolution and provide key details when escalating to internal or partner service desk
• Experience managing complex scenarios with multiple partners to ensure the overall business SLA is achieved
• Ability to direct, interact and share technical issues
• Excellent communication and interpersonal skills with a strong customer focus
• Excellent analytical, problem solving skills and attention to detail
• Ability to prioritise effectively in order to resolve issues
• Ability to manage and analyse complex data
• Ability to work under tight deadlines
• Ability to adapt to new technology platforms quickly
• Demonstrates a flexible & agile approach to work, with proven examples of this behaviour
• Experience in file transfer, encryption technologies
• Knowledge of VB.net, Excel VBA
• Proven experience in supporting handheld devices

Additional Information: The location of employment for this role is Brown Thomas Arnotts Head Office, 12 Henry Street, Dublin 1. The working hours per week are 37.5 hours and the salary per annum is €40,000.

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.