Apple's Distribution Centre Operations team drives the operational performance of Finished Goods & AppleCare across the EMEIA region. We are a small, high-impact team responsible for the operational excellence of Apple's distribution network, from program governance and vendor partnerships to data-driven insight and continuous improvement. Our work spans multiple countries, partners, and product lines.

We are seeking an Operations Program Analyst to take ownership of a broad and meaningful portfolio at the heart of that work. This isn't a coordination role in the background - it's a high-visibility position at the operational center of how Apple manages its distribution network across EMEIA, and a genuine opportunity to own it.

Description
In this role, you will be the connective tissue between program governance, vendor operations, and operational intelligence across the EMEIA region. You will manage the end-to-end program lifecycle for Value Added Services and AppleCare Engineering initiatives, maintain the EMEIA operations roadmap, and serve as the primary operational contact for a third-party logistics partner running a distribution centre in Cork, Ireland.

You will partner with the central planning team to consolidate and communicate KPI performance across EMEIA Finished Goods and AppleCare operations, and you will actively identify opportunities to automate and improve how the team works, including through AI tooling. Success in this role requires someone who is self-directed, analytically rigorous, and equally comfortable preparing an executive briefing and resolving a vendor issue.
","responsibilities":"Own and maintain management systems for Value Added Services and AppleCare Engineering programs, tracking status, risks, and milestones across a dynamic project portfolio
Maintain the EMEIA operations roadmap, ensuring alignment across project owners and delivery timelines
Prepare executive-ready updates and briefing materials that give leadership clear visibility of progress and risk
Serve as primary operational contact for a third-party logistics partner running a distribution centre in Cork, Ireland, managing performance reviews, cadences, and issue resolution
Coordinate DC partner roadmaps across EMEIA in collaboration with senior stakeholders
Consolidate and manage KPI reporting across EMEIA Finished Goods and AppleCare operations, partnering with the central planning team
Identify and implement opportunities to automate and improve reporting processes, including through AI tooling
Drive workflow discipline across the team using a workflow management system, keeping tasks, timelines, and ownership visible and well-structured
Occasional travel within EMEIA may be required

Preferred Qualifications
Experience in program or project coordination, supply chain operations, or a related field within a fast-paced, product-driven environment
Execution & Delivery: You take full ownership of commitments from start to completion, maintaining rigour and accountability throughout
Analytical Rigour: You identify what matters in complex data sets and communicate findings with clarity and purpose
Communication: You distil complexity into clarity - whether in an executive briefing or a vendor review, you communicate with confidence and precision
Influence & Autonomy: You work independently, build trust across organisations, and advocate for the right outcome even when faced with differing views
Learning Agility: You pick up complex systems and new domains quickly, treating ambiguity as opportunity and actively seeking feedback to grow
Resilience: You sustain consistent high performance across a varied and demanding workload, maintaining focus and composure under pressure
Familiarity with ERP systems, workflow management tools, or BI reporting platforms is advantageous
Experience managing or coordinating third-party vendor or logistics partner relationships
Exposure to multi-country or regional operations within EMEIA or equivalent

Minimum Qualifications
Comfort working with data and operational metrics to inform decisions and communicate insights
Demonstrated ability to manage multiple workstreams and deliver to a high standard in a fast-paced, complex environment
Strong written and verbal communication skills, able to present information clearly to a range of audiences
Proven ability to work independently and take ownership of outcomes
A degree in any discipline or equivalent professional experience