There’s a place here for every kind of brilliant.
Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own.
Saving someone’s day is a rewarding way to spend yours.
There are all kinds of ways to become part of Apple Support and Service, and each of them makes you part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat, or email — is another opportunity for us to enrich their experience. If you’d like to work from your own home, you could be our next Apple At Home Advisor. When people contact us for help, you’ll answer their questions as their friendly, human connection to Apple. We’ll train you to be the best, and you’ll get support from your team through video and chat tools.
Hardware: Impossible is our favorite starting point.
Our hardware engineers have created some tough acts to follow, and they continue to lead us to innovative breakthroughs. Because they’re driven not by what would be easy, but by what would be amazing.
Software: Turn the user experience into a human experience.
Apple engineers have always focused on one person when they build software — the person who will use it. Working with them, you’ll see why every Apple product and service feels intuitive and simple, and why every aspect of this group’s work is built around a respect for the customer’s needs.
Bring what you love to what you do.
Do you love music? Photography? Fitness? Games? Video? Whatever your passion, bring it. Because sharing what you love through Apple products sparks others to pursue their own passions. And that’s why we’re all here: to open up all kinds of potential for our customers — and you. As part of the Sales team, you’ll deliver great customer experiences, or you might work with the local business community, connecting entrepreneurs and professionals with the tools they need to build success. Or, working on the Support team, you could help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers’ technical issues. If you’re ready to be an Apple leader, you’ll help build diverse, highly collaborative teams, using our culture of open, honest feedback to actively develop each team member’s talent and skills.
I have been working at Apple full-time (Less than a year)
Good pay and perks, a lot of evolution opportunities after a few years, possibility to work from home, good environment and a lot of activities and opportunity for bottom-up management.
The job can get a little repetitive and the public isn't always an easy one. It's a luxury call center, but still a call center.
The schedules can get a little hard sometime.
Advice to Management
Maybe be a little less about the brand and a little more about the people.
I applied online. The process took 4+ weeks. I interviewed at Apple (Dublin, Co. Dublin) in July 2014.
Digital interview, phone interview, skype interview- all very slow in the beginning. The digital interview was 33 questions. 2-3 weeks later email asking for a phone interview, 1 week after that a skype interview, then a week later I got offered the position.