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    Apple Reviews

    Updated 16 January 2019
    13,184 reviews

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    4.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Apple CEO Tim Cook
    Tim Cook
    8,185 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Work life balance is hard to seek when working in retail" (in 966 reviews)

    • "No work life balance, no growth opportunities" (in 176 reviews)

    More Pros and Cons

    1. "Appleitis"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Finance in Cork
      Former Employee - Finance in Cork
      Recommends
      Positive Outlook

      I worked at Apple full-time (More than 3 years)

      Pros

      Great team
      Fab facilities
      Well paid

      Cons

      Working hours can be long with US focus

      Advice to Management

      Facilitate work from home

    2. "Customer Relations Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Relations Advisor in Cork
      Current Employee - Customer Relations Advisor in Cork
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Apple full-time (Less than a year)

      Pros

      Great Hours, Great Environment ,Great Team

      Cons

      Can be a little bit stressful

      3. Join the Apple team
      See Our Latest Jobs

    3. "Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Discount is pretty good on products.

      Cons

      Hours can be long, especially weekends.

    4. "Atmosphere"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - IOS Technical Support Senior Advisor in Cork
      Current Employee - IOS Technical Support Senior Advisor in Cork
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Apple full-time (More than a year)

      Pros

      Great people, great place to work

      Cons

      There are limits what you can achieve

    5. "Tech support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Apple full-time

      Pros

      Great work place as trainings are offered

      Cons

      Can be stressful especially during launching of new product

      Advice to Management

      Encourage employees

    6. "Friendly environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Aha in Galway
      Former Employee - Aha in Galway
      Recommends
      Approves of CEO

      I worked at Apple part-time (Less than a year)

      Pros

      Good Mangement
      Good employee benifits

      Cons

      Worked from home. Need to be able to cope with that.

    7. Helpful (3)

      "Lovely Place to Work - Not Suitable for All Though"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Technical Support in Cork
      Former Employee - Technical Support in Cork
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Apple full-time (More than a year)

      Pros

      Work from home - can be very comforting to work in your own home office and not have the pressures or dress code. They supply all the equipment and reimburse internet bills
      Health insurance, dental care, vision care
      Employee discounts and friends & family discounts
      Store credit issued every 3 years
      Down to earth managers
      Time allotted every week for self training
      Easy job - 3 weeks of classroom training and another 2 weeks of easing into the role. After a month it's easy to settle in and if not, the help is always there from managers or senior advisors who are very approachable

      Cons

      Working from home is also a con as well - the novelty can wear off after some time and it's not for everybody as it can get very lonely and isolating after a while. Especially if your struggling
      Work is very metrics based, too focused on stats and numbers
      Peer feedback system which people use and abuse to badmouth you to your manager simply if they didn't like you (although this will be taken into account by the manager whether to send the feedback to you or disregard it)
      Work is repetitive, mostly calls
      Can be very hard to book time off or get the shift you want. This is based on a bidding process which to be fair is a good motivator but even if you're doing great you can never get weekends off
      Career opportunities if you don't work in cork are limited. You can progress up the management line but if you don't want to work in tech or in any customer facing role the opportunities simply aren't there

      Advice to Management

      Try to be more inclusive of work from home advisors, the job can be very isolating and makes it more difficult when you've no one around you. A simple catch up every now and then outside of scheduled meetings to see how we're doing personally and mentally can do the world of good for feeling like we're supported and motivated.

    8. "iOS Technical Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - IOS Technical Support Advisor in Cork
      Current Employee - IOS Technical Support Advisor in Cork
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Apple part-time (Less than a year)

      Pros

      Pick your own hours to an extent
      Good holidays and sick pay
      Health and dental perks
      Reimbursed for gym memberships
      Big effort for employee enrichment

      Cons

      Work can be monotonous and boring at times (where isn't it)

      Advice to Management

      Allow easier access to swapping shifts

    9. "great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Apple full-time

      Pros

      good company, cares for employees

      Cons

      none as far i can see

    10. "Poor upper management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Tier II in Cork
      Former Employee - Tier II in Cork
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Apple full-time (More than 5 years)

      Pros

      Good benefits, 27% discount on Apple products

      Cons

      Soul destroying. Was great at the start and even first and second year. Ended up being Tier 2. So if someone rang Apple and was upset or it was too technical for Tier 1 they would pass them to us. I didn’t want to get out of bed for most days. In another job now which is much less pay but I would never go back, money isn’t everything.

      Advice to Management

      Listen to you your team leads. They take the blunt of everything and they don’t deserve it. And one other word. MORALE. I was the last person to leave after original training group, nobody had any interest at the end.