IBM Customer Service Representative interview questions
based on 89 ratings - Updated 25 Dec 2025
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
55%
Applied online
Applied online
11%
Employee referral
Employee referral
10%
Recruiter
Recruiter
7%
Campus recruiting
Campus recruiting
7%
In person
In person
6%
Recruitment agency
Recruitment agency
4%
Other
Other
Interview search
89 interviews
Viewing 1 - 5 of 89 Interviews
IBM interviews FAQs
Customer Service Representative applicants have rated the interview process at IBM with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 28 days.
Goos worth giving but long process
Should be patient enough to handle rest company os good and has a bright future kindly interview and get maximum benefits
I really recommend
The interview had multiple steps, starting with an AI asking tough recorded questions. I disliked the AI format. The second step was a screening call, making the process feel lengthy.
Interview questions [1]
Question 1
Give an example of a time you had a challenge in the workplace and overcame it.
The interview process had three rounds, starting with an initial screening and online assessment, followed by technical and behavioral interviews, and a final interview with a hiring manager in total lasting a few weeks.
Interview questions [1]
Question 1
What was the most challenging part of your previous job? How did you deal with this?