IBM Customer Service Representative Interview Questions | Glassdoor.ie

IBM Customer Service Representative Interview Questions

Interviews at IBM

40 Interview Reviews

Experience

Experience
70%
22%
8%

Getting an Interview

Getting an Interview
51%
14%
11%
8
8
5
3

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee in Boulder, CO (US)
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied through a staffing agency. The process took 6+ months. I interviewed at IBM (Boulder, CO (US)) in April 2014.

Interview

First you get hired for the same job as a vendor and hope a position opens up, then they select from the vendors. The interview is short and to the point. Then you get your email with their choice.

Interview Questions

Other Interview Reviews for IBM

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Washington Dt, CT (US)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at IBM (Washington Dt, CT (US)) in March 2017.

    Interview

    Long process several tests interviews with 2 managers took over 2-hour parking was bad I would recommend doing your research on the company and what they do because it will be ask in the interview.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at IBM (New York, NY (US)) in April 2019.

    Interview

    I met with an interviewer over skype and we talked and talked and talked. They asked about my favorite pet and what color I like. We had fun and planned to meet on a hiking trip. Fast forward. We are getting married in the fall. What a process.

    Interview Questions

    • what experience do you have   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Cincinnati, OH (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at IBM (Cincinnati, OH (US)).

    Interview

    Completed online job application form on their website. Was then called by an IBM corporate recruiter to schedule interview. Interviewed the following day via phone for 30 mins. Was then asked to come into the local office for a face to face interview. Did that the following week and was hired on the spot.

    Interview Questions

    • Tell me about a customer service call you had which didn't go well.   Answer Question

    Negotiation

    They have a flat offer with no room for negotiation. It's like "take it or leave it."


  4.  

    Customer Services Representative Interview

    Anonymous Employee in Gurgaon, Haryana (India)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at IBM (Gurgaon, Haryana (India)) in April 2010.

    Interview

    The hiring process didn't took much time. I was called up for the Interview. I Was made to sit in the Waiting room. I reached there at around 10 a.m. and submitted my resume. My turn for the Interview came at around 6 p.m. I went inside the room for my Final Interview. I was not sure whether I would get selected or not. I was a bit nervous. Interviewer asked the simple questions like tell me something about yourself. What are your interests and why do you want this Job? I simply answered the questions in a Lucid manner. Then he made me to speak up on a topic of about 5 minutes and I did so. I got selected and the result was told to me in a short duration of time. Then there was the Salary negotiation process. I was told to bring and submit some documents. The the documentation work was done. After that we I was hired in the company.

    Interview Questions

    • Tell me a brief about the Story of a Novel.   1 Answer

  5.  

    Customer Services Representative Interview

    Anonymous Employee in Kolkata (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at IBM (Kolkata (India)) in June 2011.

    Interview

    Well I received a call from one of the consultancy firm and then they asked me to come down. Then I was screened and then the recruiter from IBM came in and went for the first round of interview. Then telephonic round and then I was told to sit and then I was provided the date and time to join. I went to IBM DLF for another round of interview after 15days of training. Then another interview was being held by an Operations Manager. After that at around 12:30 I was informed along with 20 other people that we were selected.

    Interview Questions

    • If you were not promoted what will you do?   1 Answer
    • If ethernet cable was not connected to the computer will you get an IP address?   1 Answer

    Negotiation

    There was no negotiation phase as being a fresher.


  6. Helpful (1)  

    Customer Services Representative Interview

    Anonymous Employee in Visakhapatnam (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at IBM (Visakhapatnam (India)) in September 2012.

    Interview

    walk in and give the interview to the concern department and get selected

    Interview Questions

    • why did leave your previous company
      what do you know about ibm   1 Answer

    Negotiation

    have to fetch an opportunity in ibm and it is a good step to start the career


  7. Helpful (2)  

    Customer Services Representative Interview

    Anonymous Employee in New Delhi (India)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at IBM (New Delhi (India)) in May 2012.

    Interview

    Good Process. Give best performance and get the Job.

    Interview Questions

    Negotiation

    I want a job.

  8. Helpful (1)  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Pune (India)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at IBM (Pune (India)) in March 2011.

    Interview

    these went on on 4 stages
    1. skill test like verbal & analytical
    2. how much i knew about myself--- tel me something about yourself
    3. how much i have a knowledge so that i can satisfy the recruiter ---- what is a bpo or tel me something about bpo
    4. how long can you be with the company --- like can u sign the contract

    Interview Questions

    • are you willing to sign a contract of 2years?   2 Answers

    Reasons for Declining

    the salary they offered was not what would be fine for me


  9.  

    Customer Services Representative Interview

    Anonymous Employee in Copenhagen (Denmark)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at IBM (Copenhagen (Denmark)).

    Interview

    The process was good. Interview went well, it was very logical and the interviewers were kind. Nothing unexpected, but had to take few tests (intelligence etc).

    Interview Questions

    • Hard to say, it depends on a person. For me the hardest one was to describe myself.   Answer Question

    Negotiation

    There wasn't any negotiation. Offer was presented and I accepted.


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