Job Description

McKesson is an impact-driven, Fortune 10 company that touchesvirtually everyaspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve — we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bringnew ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The internal McKesson Technology team is at the forefront of driving digital transformation, including the adoption and integration of artificial intelligence (AI) to deliver measurable value across the organisation.

We are seeking aSenior Business Analyst – AI & Automationwho will serve as the critical link between business units and the AI & Automation team. This roleis responsible forengaging with stakeholders across the organisation toidentify, qualify, and shape AI opportunities, translating business needs into actionable use cases. The Senior Business Analyst will work closely with the AI Transformation Delivery Lead and Technical AI Enablement Lead to ensure use cases move from concept toexecution, andwill play a key roleinvalidatingand communicating value delivery.

This role reports directly to the VP, McKesson Technology – AI & Automation.

Key Accountabilities

Business Engagement & Use Case Development

• Partner with business units across McKesson toidentifyand qualify AI and automation opportunities aligned with strategic priorities.

• Lead discovery workshops and requirements gathering sessions, translating business challenges into well-defined use cases.

• Develop comprehensive business cases for AI initiatives, articulating expected benefits, resource requirements, and success criteria.

Requirements & Solution Shaping

• Document detailed functional and non-functional requirements, working collaboratively with the Technical AI EnablementLeadto ensure technical feasibility.

• Create clear artefacts including process maps, user stories, and acceptance criteria to support solution design and delivery.

• Act as the voice of the business throughout the solution lifecycle, ensuring requirements are understood and met.

Value Validation & Benefits Realisation

• Define and agree success metrics and KPIs for each use case in partnership with business stakeholders and the AI Transformation Delivery Lead.

• Track and report on benefits realisation, ensuring delivered solutions achieve their intended business impact.

• Conduct post-implementation reviews, capturing lessons learned andidentifyingopportunities for continuous improvement.

Stakeholder Management & Communication

• Build trusted relationships with business unit leaders and subject matter experts, becoming a go-to resource for AI opportunity exploration.

• Communicate progress, findings, and recommendations clearly to both technical teams and senior business stakeholders.

• Support change management activities, helping business units prepare for and adopt AI-enabled solutions.

Preferred Qualifications

• Bachelor's Degree or equivalent experience in Business Administration, Information Systems, Computer Science, or related field.

• 7+ years of relevant professional experience, including 3+ years in business analysis roles supporting technology or transformation programmes.

• Experience working on AI, machine learning, automation, or advanced analytics initiatives.

• Familiarity with agile delivery methodologies and tools (e.g., Jira, Confluence).

• Business analysis certifications (e.g., CBAP, BCS) areadvantageous.

• Experience working in large, complex, multinational organisations, preferably within healthcare or regulated industries.

Behavioural Competencies

• Leadership:Demonstratesinfluence and credibility with business stakeholders, guiding them through the AI opportunity lifecycle.

• Accountability:Takes ownership for the quality and completeness of requirements and business cases, ensuring initiatives are set up for success.

• Adaptability:Navigates ambiguity and evolving priorities,maintainingmomentum in a fast-paced transformation environment.

• Collaboration:Builds effective partnerships across business and technology teams, fostering a shared commitment to outcomes.

• Communication:Articulates complex concepts in accessible terms, tailoring messages to diverse audiences from frontline staff to senior executives.

• Problem Solving:Applies analytical rigour and creativity to understand root causes, challenge assumptions, andidentifyhigh-value opportunities.

Why This Role is Critical

This position ensures that AI transformation at McKesson is firmly grounded inreal businessneeds and delivers tangible value. By bridging business units and the AI & Automation team, the Senior Business Analyst ensures that the right opportunities are pursued, requirements are clearly understood, and benefits are realised. This role is essential to translating McKesson's AI ambitions into meaningful outcomes for the organisation and the patients it serves.