Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Galway, Ireland (Hybrid – 2 to 3 days per week in the Galway office)

The Conversational AI group are seeking a Software Engineer AI/ML to join the team and drive the development of cutting-edge conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). In this role, you will design, build, and optimize AI-driven systems that interact intelligently and autonomously with users and other systems. You will work alongside senior software and AI/ML engineers, UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.

This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI. If you are passionate about building next-generation AI applications and have a solid foundation in software engineering, and AI development, we’d love to hear from you.

For this role, we are specifically looking for candidates who are excited to work in a hybrid model, collaborating with the team 2 to 3 days per week from our Galway office.

What You Will Do:

• Design, develop, and maintain agentic AI systems that power conversational interfaces.
• Assist in designing and implementing scalable AI pipelines for real-time and asynchronous interactions.
• Contribute to the development of LLM-powered agents capable of reasoning, decision-making, and task execution.
• Write clean, maintainable, and efficient code and unit tests.
• Work with APIs and microservices to integrate AI-driven solutions as part of our wider platform.
• Optimize AI models and workflows for performance, scalability, and reliability.
• Collaborate with AI researchers, data scientists, and senior engineers to bring innovative AI solutions to production.
• Learn about the latest advancements in conversational AI, agentic AI, and NLP.

What We're Looking For:

• Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.
• 2+ years of professional software development experience.
• Proficiency in Python with experience in backend development.
• Understanding of software engineering principles, system architecture, and distributed computing.
• Experience working with AI/ML frameworks (TensorFlow, PyTorch, Hugging Face, etc.).
• Basic knowledge of API development and microservice architecture.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Strong problem-solving skills and ability to learn in a fast-paced, collaborative environment.

Desirable Experience or an Interest in Learning:

• Experience with real-time AI-driven applications (e.g., chatbots, voice assistants, AI copilots).
• Understanding of machine learning model deployment and optimization techniques.
• Hands-on experience with LLMs (e.g., GPT, Claude, Mistral), fine-tuning, and prompt engineering.
• Experience with AI agent frameworks (e.g., Bedrock, LangChain, AutoGPT, OpenAI Function Calling).
• Contributions to open-source AI projects, research publications, or patents in AI/ML.

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.

• Annual bonus program – Be rewarded for your impact and contributions.

• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.

• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.

If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software engineering skills, we encourage you to apply and be part of our team!

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.