Ergo a seeking a M365 Support Engineer (L2) for a contract role in Dublin . The successful candidate will act as escalation point for L1 Helpdesk and have previous experience supporting end-users on M365 stack and adjacent technologies including SharePoint, OneDrive, Intune, Active Directory / Entra ID.

Working with the leading Modern Work practice in Ireland you will supplement an existing Ergo team migrating a key client from Google Drive to M365 .

What will you do?

Execute and monitor end-to-end migration batches from Google Workspace to Microsoft 365 (Drive to OneDrive/SharePoint, Docs to Word, Sheets to Excel)

Troubleshoot and resolve migration failures, including file compatibility issues, permission conflicts, and data integrity errors

Analyse migration logs and tool outputs to identify root causes and implement fixes or re-run strategies

Support and maintain migration tools and ensure optimal performance

Handle escalated incidents from Level 1 support, providing timely resolution or escalation to Level 3 where required

Validate successful data migration, including file structure, metadata, version history, and user permissions

Investigate and resolve post-migration issues such as missing files, sync errors, and access problems in OneDrive and SharePoint

Assist with user account mapping and identity alignment between Google Workspace and Azure AD

Provide second-line user support, guiding users through the transition to Microsoft 365 applications and new collaboration workflows

What do you need?

2+ years of experience in a similar role (IT Support, Systems Engineer, Helpdesk Analyst)

Knowledge of M365, Microsoft Windows, Active Directory, and Azure AD.

Active Directory - user account, groups, and permissions

Patch management and device compliance (SCCM, InTune).

Experience deploying Windows Desktop and Laptop PC's, Apple MacBooks, Printers, Mobile devices

Apply today for more information.