Technical Support Agent applicants have rated the interview process at IBM with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Agent roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 28 days.
Common stages of the interview process at IBM as a Technical Support Agent according to 1 Glassdoor interviews include:
Skills test: 100%
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I applied through an employee referral. The process took 2 days. I interviewed at IBM in Oct 2020
Interview
Provide technical support to US and different projects, the HR personnel was polite and professional and took care of all the concerns as well as explained very the next steps of the interview.
I applied through an employee referral. I interviewed at IBM (Bengaluru) in Feb 2017
Interview
The interview process in not bad they hired post the second interview. This is definitely an average interview process. You'll need to prepare easily. Do not panic and make sure you give the best.
I applied through a staffing agency. The process took 2 weeks. I interviewed at IBM (Dublin, Dublin) in Jun 2016
Interview
They asked me to answer to some technical questions(i.e. the remote control does not change the programs,how would you solve the issue?the wifi does not work how would you solve it?);then they asked me questions about my work experience and why I think that customer service is important.