Global Technical Service Manager (m/f/d)

• Drive and optimize global repair, refurbishment, and technical service operations across EMEA, AMER, and APAC
• Own and manage the global technical service operational budget and support vendor pricing and procurement activities with key global partners
• Lead Sonova’s Circular Economy & 3R Strategy by improving refurbishment yields and reducing Beyond Economical Repair (BER) scrap rates
• Oversee and enforce Service Level Agreements (SLAs), turnaround times (TAT), repair yields, and operational KPIs across global external service partners
• Collaborate closely with R&D, Engineering, and Quality teams to improve serviceability during product development and lifecycle management
• Lead technical problem-solving activities including defect analysis, CAPA support, and process improvement initiatives
• Develop and implement standardized repair processes, SOPs, technical documentation, and global technical training programs

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, Audio Engineering, or a related technical field
• Several years of experience in technical service, repair operations, after-sales support, or product service management within hardware or consumer electronics environments
• Strong understanding of repair, refurbishment, reverse logistics, and service operations processes
• Experience managing global service partners, vendors, and operational performance in an international environment
• Knowledge of quality standards, CAPA, root cause analysis, and continuous improvement methodologies
• Strong commercial and operational mindset with experience managing budgets, KPIs, and vendor relationships
• Excellent stakeholder management and communication skills with the ability to collaborate across functions and regions
• Fluent English skills, both written and spoken