The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Solutions Engineering within our Remote Build organization.

As Remote expands its business, our customers and partners have increasingly complex pre-sales and implementation needs. In this role, you will be responsible for building and scaling Remote Build's solutions engineering function, ensuring high-quality technical discovery, strong commercial outcomes, and tight alignment with Remote's product vision — including architecting and implementing AI agent workflows that help customers and internal teams automate and scale how work gets done.

What this job can offer you

• Direct ownership of a critical growth lever: scaling technical pre-sales and implementation support through a high-performing solutions engineering team
• The opportunity to shape Remote Build's product and engineering strategy, operating model, and standards
• A chance to build foundational programs (enablement, tooling, playbooks) that will scale across the organization
• Meaningful cross-functional work with Sales, Engineering, Solution Architecture, Product, Partnerships, CX, and Legal

What will you be doing

• Build and scale a solutions engineering function to support sales and customer outcomes
  • Define role profiles and coverage model (segments, regions, product lines)
  • Establish a repeatable technical discovery and solution design process
  • Set clear engagement models, roles/responsibilities, and success metrics
• Own executive relationships with key customer and internal stakeholders, with accountability for:
  • Commercial impact (deal support, win rates, cycle time reduction, revenue influence)
  • Technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement)
  • Alignment to product vision (AI adoption, roadmap inputs, standardization)
• Contribute to a formal solutions engineering enablement and competency program
  • Define levels, requirements, and maintenance criteria (training, assessments, quality metrics)
  • Partner with Solution Architecture to codify technical standards, reference architectures, and best practices
  • Ensure competencies are measurable, auditable, and scalable
• Contribute to the operating rhythm to manage and scale solutions engineering
  • Business reviews / performance reviews with Sales and key stakeholders
  • Clear escalation paths and incident learnings
  • Reporting on team health, coverage, and capability gaps
• Helping define product lines and GTM strategies for Remote build
  • Building ADRs and PRDs for potential products
  • Identifying and abstracting solution spaces
  • Putting AI at the forefront of everything we do
• Architect and implement AI agent workflows
  • Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation)
  • Prototype with modern LLM tooling and iterate toward production-grade implementations
  • Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency)
  • Partner with Engineering and Product to ship secure, reliable agent capabilities (APIs, permissions, data access)

What you bring

• Proven experience building and leading a solutions engineering (or equivalent) function, including hiring, onboarding, and performance management
• Strong executive stakeholder management skills (internal and external), with a track record of driving outcomes through influence
• Excellent cross-functional leadership and operational rigor: you can turn ambiguous goals into repeatable processes
• Strong written and verbal communication skills, including the ability to translate technical detail into executive-level narratives
• Hands-on experience designing, building, and shipping AI agent workflows (or adjacent automation/orchestration systems), with a pragmatic approach to safety, evaluation, and iteration
• Domain experience in HRTech, payroll, HCM, or adjacent industries

Practicals

• Team: Solutions Engineering
• Location: Flexible (you'll need to work effectively across multiple time zones with customers and internal teams)
• Start date: As soon as possible

Application process