Zendesk Overview

  • www.zendesk.com
  • San Francisco, United States
  • 1001 to 5000 Employees
  • 2007
  • Company - Private
  • Enterprise Software & Network Solutions
  • $100 to $500 million (USD)

CompetitorsSalesforce, ServiceNow, Freshworks
Create Comparison

Zendesk is a global CRM company that creates beautifully simple software with one goal in mind: to improve communication between a company and its customers. We currently serve over 150,000 customers, across hundreds of industries in over 30 languages. From start-ups to large ...
Mission: Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Zendesk Reviews

4.0
75%
Recommend to a Friend
77%
Approve of CEO
Tom Eggemeier
Tom Eggemeier
95 Ratings
5.0
Current Employee, more than 1 year

"Great company to work!"

1 Feb 2023 - Technical Support Engineer in Dublin, Dublin
Recommends
Positive Outlook
No Opinion of CEO

Pros

The company is always looking for the employees wellbeing.

Cons

Your potential may not be fully used.
See All 1,445 Reviews

Diversity & Inclusion at Zendesk

4.4
(61 reviews)

Diversity Programs & Initiatives

EMPLOYEE RESOURCE GROUPS 

Global Veterans Network celebrates veterans in and out of Zendesk. Collectively, they guide veterans transitioning into the workforce with professional training and coaching opportunities. 

Mosaic is a collective that encourages people of color at Zendesk to embrace and celebrate their differences. Mosaic works together to create a safe space to openly discuss personal experiences, build stronger networks, and provide professional growth opportunities for members and allies through mentorship and peer connections.

Pride ensures that all LGBTQ employees are valued, see

Diversity & Inclusion FAQs

All answers shown come directly from Zendesk Reviews and are not edited or altered.

Does there seem to be diversity at Zendesk?

...Zendesk has great diversity in the team and promote an inclusive work culture....Read More

Read 35 more responses

Zendesk Photos

+ Add Photo
Zendesk photo of: MISSING VALUEZendesk photo of: MISSING VALUEZendesk photo of: MISSING VALUEZendesk photo of: MISSING VALUEZendesk photo of: MISSING VALUEZendesk photo of: MISSING VALUEZendesk photo of: MISSING VALUE

Zendesk Interviews

Experience
Positive48%
Negative38%
Neutral13%
Getting an Interview
Applied online61%
Employee Referral18%
Recruiter15%
Difficulty
2.8
Average
HardAverageEasy

  1. Manager Interview

    Anonymous Employee in Singapore
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Good experience. Smooth sailing. Recruiter was helpful and whole process was quite quick. Recruiter screen, HM interview, case study followed by panel interview. Met sufficient people to get a good grasp of what working at the company would be like
    Interview

    Asked about experience listed on resume in fair depth

    Answer Question

See All 643 interviews

Company Updates

30 November 2022
KEY NOT FOUND: company-updates.categories.company-news
Please join us in welcoming Tom Eggemeier as our interim CEO. Leadership at Zendesk may be changing, but we remain committed to continuous product innovation and customer success.
Shared image - Our North Star - Zendesk
Our North Star - Zendesk
www.zendesk.com
30 November 2022
KEY NOT FOUND: company-updates.categories.company-news
After more than 15 years, Mikkel Svane has stepped down as CEO of Zendesk. Cheers to you, Mikkel. 🥂 Thank you for your visionary leadership and so many laughs along the way. Change is ever-present, but the beliefs that Zendesk was founded upon will remain core to our DNA.
Shared image - Thank you, Mikkel!
Thank you, Mikkel!
zendesk.wistia.com

Zendesk Awards & Accolades

  • 2023 Best Places to WorkBuilt In2023
  • Newsweek America's Most Responsible Companies 2023Newsweek Magazine2023

Popular Careers with Zendesk Job Seekers

JobsSalariesInterviews

Zendesk FAQ

(56 Questions)

All answers shown come directly from Zendesk Reviews and are not edited or altered.

See questions about:

Does Zendesk offer massages?

...lacks vision for the future but free coffee...

17 October 2021

Read more

See 4 more answers

People Also Ask about Zendesk

Employees rate Zendesk 4 out of 5 stars based on 1,445 anonymous reviews on Glassdoor.

To get a job at Zendesk, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Zendesk and prepare for tough questions.

Overall, 75% of employees would recommend working at Zendesk to a friend. This is based on 130 anonymously submitted reviews on Glassdoor.

48% of job seekers rate their interview experience at Zendesk as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at Zendesk.

61% of employees think that Zendesk has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

Work at Zendesk? Share Your Experiences

Zendesk logo
or