Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use.
Today we're different, but still the same
Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.
Keeping it "beautifully simple"
To us, something is beautifully simple when design and function work together to solve a problem. For Arne Jacobsen, that meant making a chair look like an egg. At Zendesk that means taking design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.
The fastest path to better communication
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps
you get straight to what matters most — better customer service and more meaningful conversations.
Create one beautiful destination for all your customer
self-service needs
Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Zendesk is creating a revolutionary customer-centric company full of talented, enthusiastic people who enjoy coming to work every day. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.
Helpful (10)
I have been working at Zendesk full-time (Less than a year)
Pros
Many progression opportunities. Minimal micromanaging. Great benefits. Beautiful workplace. Down to earth colleagues access departments.
Cons
Canteen is great but wish there were more options for people with various dietary restrictions.
Advice to Management
Implement work from home 1 day/week.
Helpful (2)
Application
I applied online. The process took 2 weeks. I interviewed at Zendesk (Dublin, Co. Dublin) in February 2019.
Interview
The whole process was very enjoyable and relaxing. At no point did I feel stressed, the interviewers are very likeable and personable, and the steps of the process aren't as daunting as some other companies.
1: Phone interview with Hiring manager (chat, few tech questions)
2: Onsite interview (coding challenge, Internet fundamentals, System Design, Behavioural)
Interview Questions
