Zendesk Reviews

Pros

Since the start Zendesk was a great company offering a two weeks onboarding process, top equipment, budget to build my home office, the manager contacted-me even before my starting date explaining what the team does and the technologies used, also the Senior engineers booked sections to get me up to speed. A "Buddy" was assigned to me and he was great in every aspect since setting my local environment to help me to plan my first activities. Line of management was open to chat, and I had contact with directors, a very good experience to absorbing knowledge and understanding how is the mindset expect for the teams. After get up to speed was given freedom to plan next steps of implementation, create tickets, modify code, review other engineers code, access to deployment platform and contributing as a regular part of the team.

Cons

The reason I removed two stars is because of my frustration about the intern hiring process being based not on merit but luck. Even with great periodic reviews due to my behavior and performance (according to superiors), good visibility in the broad group and contributing to each event, at the end of my internship I was informed that no intern would be hired. The next day I was informed that an intern had been hired, the explanation was that the team I joined had 7 engineers and the hired intern joined a team with only 4 engineers.

Pros

Good salary and work-life balance.

Cons

Micro-management from the Managers which ends in lack of alignment and unpersonal relationship.