Zendesk Reviews | Glassdoor.ie

Zendesk Reviews

Updated 25 Feb 2020

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4.1
77%
Recommend to a Friend
94%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
398 Ratings
Pros
  • "They had an incredibly flexible PTO policy which made work-life balance better than any other company I've worked for(in 97 reviews)

  • "Worked on a small team of great people(in 43 reviews)

Cons
  • "The company is growing rapidly, which leads to natural growing pains from the employee perspective(in 37 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)(in 17 reviews)

More Pros and Cons
  1. Featured Review

    "Great experience with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Dublin, Dublin
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than 3 years

    Pros

    Best in class tools to do your job Great people Excellent commission Career progression

    Cons

    Company wide changes & communications could be clearer

    Continue reading
    Zendesk2020-01-06
  2. "Great place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    great place to work which is constantly evolving and changing

    Cons

    none that i can think of

    Zendesk2020-01-29
  3. "Basic tech company as a place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Zendesk full-time

    Pros

    Nice offices, good pto and benefits

    Cons

    Somewhere between a startup and a mature company

    Zendesk2020-02-15
  4. "Great Company to work for (really); becoming more typically corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Amazing Product Solid Leadership Fantastic People Fantastic Office

    Cons

    The company is growing rapidly, which leads to natural growing pains from the employee perspective. AE Territories are sub-segmented and cut. Still a very solid place to work.

    Zendesk2020-02-10
  5. "Amazing experience and exposure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    Fast paced and ever changing. Excellent exposure to global projects and a considerate management team. These guys are all about the experience

    Cons

    A bit top heavy in terms of senior management. Exposure to global projects comes at a cost of a lot overtime, projects are usually managed from US so the EMEA timezone can be difficult to manage at times.

    Continue reading
    Zendesk2020-01-15
  6. Helpful (4)

    "From startup to grow up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Manager 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Excellent Salary, Office and People

    Cons

    Growing pains and inadequate internal systems and processes make some basic tasks very labour intensive. A lack of shared culture, identity and vision create a lack of engagement and collaboration across regions.

    Continue reading
    Zendesk2019-10-09
  7. Helpful (5)

    "A year on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Specialist in Dublin, Dublin
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Zendesk full-time for less than a year

    Pros

    Zendesk is a young company with a young workforce. It has joyful ambiance, dynamic and easy going.

    Cons

    Is young company and much needs to be done. Great place for those mind who like to question the status quo, strong Leaders not afraid of Decision-Making, Innovation, Empowerment and Inspire.

    Continue reading
    Zendesk2019-08-07
  8. Helpful (1)

    "Good ompany to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    - Health and dental insurance. - Free lunch and snacks - Great work environment - Working from home allowed - Friendly and helpful colleagues - Full payed Parental leave - Payed Development fund - 1500 USD per year - 25 days PTO per year - Stocks plan - Phone allowance - Good opportunities to grow

    Cons

    - Growing pressure on the support team. - Base salary below average in the area.

    Continue reading
    Zendesk2019-05-14
  9. Helpful (1)

    "Happy in my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    Very good benefits, very nice office, professional management, diverse and experienced work colleagues.

    Cons

    Technology spread is vast and can be difficult to work with. Company isn't very nimble when it comes to doing new things.

    Continue reading
    Zendesk2019-04-17
  10. Helpful (10)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for less than a year

    Pros

    Many progression opportunities. Minimal micromanaging. Great benefits. Beautiful workplace. Down to earth colleagues access departments.

    Cons

    Canteen is great but wish there were more options for people with various dietary restrictions.

    Continue reading
    Zendesk2019-01-02

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