Zendesk Reviews

Updated Jan 26, 2022

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Found 630 of over 1,025 reviews

4.6
91%
Recommend to a Friend
99%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
79 Ratings
Pros
  • "Work-life balance is exceptionally good(in 140 reviews)

  • "Fast growth company with lots of opportunities; great culture(in 81 reviews)

  • Cons
  • "Growing pains associated with a high growth company(in 47 reviews)

  • "Growing pains of transition from startup to enterprise company(in 26 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Exceptional place to work

      Jan 24, 2022 - Customer Success Consultant in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great management - Great salary - Great team - Great benefits

      Cons

      - Can be challenging to access necessary internal resources at times due to size of the business

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    2. 5.0
      Current Employee, more than 3 years

      Celebrating my 3rd Zenniversary and looking forward to many more!

      Jan 21, 2022 - Senior Account Executive in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Employees come first, in sales and non-sales roles. - Culture isn't just some fancy slogans that you hear leadership talking about during events, it's a very genuine culture that you can actually feel it every day! - Super inclusive employer, diversity is celebrated. - Dealt with Covid19 cloud really well and minimised its negative impact. - Our CEO, Mikkel is a great inspiration, the story of how and why he found Zendesk is really appreciated by our customers and prospects when I tell it during demonstrations.

      Cons

      - As the company grows fast in a remote working environment, some new employees could miss on experiencing the great office experience.

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    3. 5.0
      Current Employee

      good company, great people

      Jan 18, 2022 - BDR in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good company, great people growing and expanding

      Cons

      career opportunities, promotions, internal mobility

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    4. 2.0
      Former Employee, more than 1 year

      Poor management

      Jan 13, 2022 - Sales in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice colleagues, and always ready to help you if needed. The on-boarding was also very pleasant and interesting. Finally, I appreciated the work of the Social Impact team;

      Cons

      The biggest weakness of Zendesk is its top management. People are simply not qualified for the job. Objectives are not coherent and if you have any issues, just handle it. Also, Zendesk is a very corporate company, if you fit into the boxes and, like a great politician, make the right alliances, you will be the big winner. Don't look for authenticity here, there is none. It may look cool from the outside, but it is not from the inside. The internal processes are rigid, and no one seems to complain about it. Most of the people working here are former SalesForce or Oracle employees, fueled by top management, so you can be sure that innovation and the "startup" mindset won't come back in the next few years. No questions about the relationship with the management from the HR when you leave (probably you're leaving, so no interest).

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    5. 4.0
      Current Employee

      Great place to work

      Jan 7, 2022 - Senior Marketing Manager in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, products, brand and offices

      Cons

      Some benefits could be better

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    6. 5.0
      Current Employee, less than 1 year

      Great Company Culture

      Dec 16, 2021 - Lead Development Representative in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great colleagues, work environment, management, benefits and compensation.

      Cons

      Can not think of any

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    7. 5.0
      Current Employee, more than 3 years

      Fast paced, transparent, strong sales culture

      Dec 11, 2021 - Anonymous Employee in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Winning mentality, Competitive environment but not toxic. Sales team is high performing and collaborative, career progression is incredible with right attitude and work ethic. Young managers helping drive change, good balance of diversity.

      Cons

      Growing pains in 2021 caused a lot of turn over. Internal processes need fixing, CEO too shorted and monthly results leave no time to fix internal issues. Getting political but company culture remains strong

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      1 person found this review helpful
    8. 5.0
      Current Employee

      .

      Nov 25, 2021 - Account Executive in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Company - no complaints

      Cons

      Moving away from hyper-growth stage

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    9. 5.0
      Current Employee

      Great company with career growth potential

      Nov 21, 2021 - Sales Development Representative in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - career growth - creativity freedom - international environment - diversity - nice commission plans

      Cons

      Some lower position roles have a higher salary

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    10. 5.0
      Current Employee, more than 5 years

      Very nice place to work

      Nov 18, 2021 - Team Lead in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee friendly office and company provide good benefit packages to the employees. Company is caring about the employee.

      Cons

      Becoming an enterprise, I'm worrying bit on company culture in the future (right now no issues).

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    Viewing 1 - 10 of 630 Reviews

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