Zendesk Reviews

Updated 14 Jan 2021

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4.2
78%
Recommend to a Friend
91%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
475 Ratings
Pros
Cons
  • "The company is growing rapidly, which leads to natural growing pains from the employee perspective(in 37 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)(in 18 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Great company to work with"

    5.0
    Current Employee - ORr in Dublin, Dublin

    I have been working at Zendesk full-time

    Pros

    Great people working in Zendesk

    Cons

    None that I can think of

  2. "Surely a great company to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Career development Annual budget for self development Flexibility and great work life balance Good compensation and benefits Really nice offices Care about their employees

    Cons

    I can't think of anything that would be actually relevant

    Continue reading

  3. "Excellent Induction"

    5.0
    Current Employee - Business Development Representative in Dublin, Dublin

    I have been working at Zendesk full-time

    Pros

    New hire - great atmosphere even while wfh. All staff were welcoming and reaching out to check on my progress.

    Cons

    N/A - wish we were in the office

  4. "Do not join mobile department!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mobile Software Engineer in Dublin, Dublin
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    The org is big and still growing in revenue Skilled people from where you can learn from Great benefits and budget for self-development The communication at the org level is great Good culture of trust and responsibility

    Cons

    The Cons is regarding the Mobile department which is totally apart from the company. The culture in Mobile is one of the worst ever I have experienced. Managers and Team Leaders love and incentive micro-management on all levels and there is a feeling they are working against you and not with/for you. One-to-one meetings end to be a status report meeting. The career plan is not clear at all and even if you are playing a role two levels above yours, they will try to find small things to convince you and the managers above them to not promote you. They love meetings, you don't have time to finish your tasks and learn a new tech because there is always a meeting that you are required to attend. A lot of great people leaving due to all the cons above. The mobile department can make your life miserable even in a great company like Zendesk.

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  5. "Would recommend"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Representative in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Genuine and emphatic management Great working environment even in Sales

    Cons

    Teams are changing quite often

  6. "Good culture but poor opportunity"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Development Representative in Dublin, Dublin
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    Great atmosphere in office. Fun and engaging colleagues

    Cons

    No opportunities to advance. Long unnecessary processes to get promoted Salary is low in comparison to other tech companies

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  7. "Interview Process"

    5.0
    Current Employee - Sales Development Representative in Dublin, Dublin
    Recommends

    I have been working at Zendesk full-time for less than a year

    Pros

    Very nice staff, great experience. The process reflects the culture.

    Cons

    Took a bit longer that expected.

  8. "Excellent Culture, Strong Product & Always Looking To Be Better"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Enablement Program Manager in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    As above Zendesk has a great culture based on it's people and trying to do the right thing. They are not perfect but have a strong desire to learn and improve from mistakes. I've worked here for 3 years and have seen the company steadily improve continuously. This coupled with the company's strong product-first approach has made it a successful and sustainable company thus far.

    Cons

    Difficult to get promoted. Also difficult to get pay raise. They hire too many sales folks and not enough supporting functions. This is going to have a negative effect in the company's success in the medium and long-term and increases tension between Sales & other functions. I think they should pay supporting sales roles a higher salary based on the impact they make to the bottom line. It's not just sales that bring in the $

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  9. "Very good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Junior Consultant in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    teammates - benefits - working culture - offices

    Cons

    Salary - expansion - pressure - time management

  10. COVID-19

    "Zendesk"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Dublin, Dublin

    I worked at Zendesk full-time for more than a year

    Pros

    People, Culture, Benefits. Career progression and location

    Cons

    Lack of concern for people once redundancy has been advised especially durning a pandemic.

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