Zendesk Reviews

Updated Aug 9, 2022

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Found 718 of over 1,250 reviews

4.5
87%
Recommend to a Friend
84%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
90 Ratings
Pros
  • "Work-life balance is exceptionally good(in 140 reviews)

  • "Fast growth company with lots of opportunities; great culture(in 81 reviews)

  • Cons
  • "Growing pains associated with a high growth company(in 47 reviews)

  • "Growing pains of transition from startup to enterprise company(in 26 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      I had a great experience at Zendesk

      Jul 16, 2022 - Software Engineer(Internship) in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      During my internship I had all the support to learn and grow as a Software Engineer. I had an amazing mentor who guided me through this process, he was very patient and always helped me find the information I needed to develop my tasks. I am very happy to have the opportunity to start my career in this company.

      Cons

      Unfortunately there is now uncertainty about converting interns to a full-time position.

      1 person found this review helpful
    2. 3.0
      Current Employee, less than 1 year

      Great Company to work

      Aug 9, 2022 - Software Engineer Intern in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Since the start Zendesk was a great company offering a two weeks onboarding process, top equipment, budget to build my home office, the manager contacted-me even before my starting date explaining what the team does and the technologies used, also the Senior engineers booked sections to get me up to speed. A "Buddy" was assigned to me and he was great in every aspect since setting my local environment to help me to plan my first activities. Line of management was open to chat, and I had contact with directors, a very good experience to absorbing knowledge and understanding how is the mindset expect for the teams. After get up to speed was given freedom to plan next steps of implementation, create tickets, modify code, review other engineers code, access to deployment platform and contributing as a regular part of the team.

      Cons

      The reason I removed two stars is because of my frustration about the intern hiring process being based not on merit but luck. Even with great periodic reviews due to my behavior and performance (according to superiors), good visibility in the broad group and contributing to each event, at the end of my internship I was informed that no intern would be hired. The next day I was informed that an intern had been hired, the explanation was that the team I joined had 7 engineers and the hired intern joined a team with only 4 engineers.

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    3. 4.0
      Current Employee, more than 3 years

      Great place to work

      Jul 28, 2022 - Manager in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      caring company good benefits good salary good flexibility

      Cons

      need to be more EMEA focused more onsite gatherings needed

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    4. 4.0
      Current Employee, less than 1 year

      SDR

      Jul 6, 2022 - Sales Development Representative (SDR) in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary and work-life balance.

      Cons

      Micro-management from the Managers which ends in lack of alignment and unpersonal relationship.

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    5. 5.0
      Current Employee, more than 1 year

      Excellent Company

      Jun 14, 2022 - SMB Account Executive in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits + work/life balance

      Cons

      Overall strategy transparency can be lacking sometimes.

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    6. 4.0
      Current Employee

      n/a

      Jun 26, 2022 - Account Executive in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good culture Good Benefits Flexible PTO Optional to work from home

      Cons

      Extreme growth Culture became anonymous in the past years

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    7. 4.0
      Current Employee

      Great company to work for

      Jun 27, 2022 - Instructional Designer in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours and focus on well-being

      Cons

      The current vision is a bit blurred.

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    8. 4.0