Zendesk Reviews

Pros

- Employees come first, in sales and non-sales roles. - Culture isn't just some fancy slogans that you hear leadership talking about during events, it's a very genuine culture that you can actually feel it every day! - Super inclusive employer, diversity is celebrated. - Dealt with Covid19 cloud really well and minimised its negative impact. - Our CEO, Mikkel is a great inspiration, the story of how and why he found Zendesk is really appreciated by our customers and prospects when I tell it during demonstrations.

Cons

- As the company grows fast in a remote working environment, some new employees could miss on experiencing the great office experience.

Pros

Nice colleagues, and always ready to help you if needed. The on-boarding was also very pleasant and interesting. Finally, I appreciated the work of the Social Impact team;

Cons

The biggest weakness of Zendesk is its top management. People are simply not qualified for the job. Objectives are not coherent and if you have any issues, just handle it. Also, Zendesk is a very corporate company, if you fit into the boxes and, like a great politician, make the right alliances, you will be the big winner. Don't look for authenticity here, there is none. It may look cool from the outside, but it is not from the inside. The internal processes are rigid, and no one seems to complain about it. Most of the people working here are former SalesForce or Oracle employees, fueled by top management, so you can be sure that innovation and the "startup" mindset won't come back in the next few years. No questions about the relationship with the management from the HR when you leave (probably you're leaving, so no interest).

Pros

Winning mentality, Competitive environment but not toxic. Sales team is high performing and collaborative, career progression is incredible with right attitude and work ethic. Young managers helping drive change, good balance of diversity.

Cons

Growing pains in 2021 caused a lot of turn over. Internal processes need fixing, CEO too shorted and monthly results leave no time to fix internal issues. Getting political but company culture remains strong