Salesforce Reviews

4.1

79% would recommend to a friend

(22,476 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,476 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

22K reviews
1.0
29 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Salary and benefits Sales training Good perks

Cons

Working in the Dublin office of Salesforce is a risky career choice. I lasted jusy over eight months. After five weeks of onboarding/training which went very well, I was assigned to a territory which was cold, underworked and full of manufacturing companies, no interest in Salesforce. It took me about 2 months longer than expected for me to warm up the territory and get some results. This wasn't enough for my manager. I put my trust in him but over a period of months he manipulated and undermined me until I was forced to resign. He didn't support me in any way, criticised me unnecessarily and used veiled threats to force me out. I attended team meetings where the same manager was openly sexist, slanderous about previous employees he had fired and even made jokes about an employee who suffered from cancer. Favouritism is common. A female member of my team got the best accounts and much more support than other team members to boost my manager's ego. She succeeded even though she worked far less than the rest of us. The activity above is not specific to my team. Colleagues in other teams experienced the same behaviour and many were moved on in the same way I was. The whole experience was such a disaster for me. I would urge any potential employees, especially in sales, to think carefully before making the move to Salesforce Dublin.

1.0
12 May 2020
Recommend
CEO approval
Business outlook

Pros

1. free coffee, wow! 2. the day I left, I was so relieved.

Cons

Position being sold as a technical role, but it is not really and none of your colleague is technical, is just customer service as essentially you work with features activation and email client issues you can't fix. In your signature you are not authorised to use your contract title as engineer but you are a "Success Agent". Weird and fake Hawaii culture of "Ohana", but when is down to work you are measured for how many cases you close per day, and if there are no cases is your problem and you have to go steal cases to other teams, where is the Ohana sorry? Micromanagement to the level that you have to fill an excel each day where you specify what have you done during the day.

1.0
11 Feb 2020
Recommend
CEO approval
Business outlook

Pros

Health insurance and education allowance; the product is great and it really is the most innovative company out there from a tech perspective

Cons

There is no culture at all. Ohana, VTO, Customer Success... They are just words. In my team, we were obliged to work on bank holidays and not allowed to take the day back off when it was BH in the country we covered. There is no flexibility in WFH. But what's really the worst is the management. In Salesforce there are no leaders, just poor managers. It all works around internal politics and friendships with people crossing borders continuously. Also, those "managers" text you after working hours and have no respect of your personal life. There is no interest in who you are as a person or your background, just how much you're closing. It's the least human company in tech I have ever witnessed and keeps losing talent year over year. I had a burnout and had my manager talk poorly and joking about me with team members and peers. Just one last thing, AEs are pushed to always complain about business partners (Solution Engineers, Sales Dev and Customer Success) when they really are the only ones to make the job qualitative and worth it.

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Salesforce Response
6y
Thank you for sharing your experience with us. We want to create a workplace where everyone feels valued and set up for success, and what you've described goes counter to that. I would like to address the issues you mention as soon as possible. Would you please share more details with us anonymously through our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com/? Thank you for helping us be a better workplace.
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