Found 148 of over 18K reviews
- Most Recent
- Highest Rating
- Lowest Rating
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Many might have told about all the great benefits salesforce offers and everything is true :" (in 1800 reviews)
- "Salesforce promotes a great culture as a company and that is reflected in the employees' interactions at the company" (in 1708 reviews)
- "In company there are great people that work and they also make it pleasant for another to work there." (in 1206 reviews)
- "Good Work life balance and OOM" (in 831 reviews)
- "fun to work for and the poeple are nice plus pay is good" (in 545 reviews)
- "Poor management (both middle management and executives)" (in 391 reviews)
- "If you are good with the managers and go out on golf events/drinking you will get good accounts." (in 325 reviews)
- "Crappy process on recent layoffs" (in 217 reviews)
- "long hours and fast moving pace so business constantly changing (not necc a bad thing)" (in 98 reviews)
- "Upper management is absolutely bloated with nonessential employees." (in 68 reviews)
Reviews about "middle management"Return to all Reviews
- 5.05 Dec 2017Senior Renewals ManagerCurrent Employee, more than 5 years
Great benefits, opportunities inside and out of work, aggressive ESPP, family centric leave policies, hours can be flexible, interesting work, product offerings are industry leading. True "succeed/fail as a team" prevails in most departments. Incredible revenue growth. There is no current tech company comparison.
Unpredictable hours, cyclical with high demands in Q4, YMMV by department. Advancement-hungry middle management can apply unnecessary pressures and derail individual trajectory in many ways. Potential for short-term outlook to negatively impact book of business long term. Top down management principals need to better discriminate by market segment.
- 1.012 Jul 2014Customer Support AnalystFormer EmployeeHillsboro, OR
Very few redeeming qualities. Literally you're taking a spin of the roulette when being hired as 9/10 of the managers of this site are incompetent buffoons with self-inflated egos. The Hillsboro office is a mere transfer of former yahoo customer service employees and STREAM employees, so expect nothing but metrics to guide your way. Inane goals and constant asking to work overtime. Will promise career growth, but beware! They only mean 'growth' in the sense that they want to keep you trapped in customer service, no matter your intelligence or background. Pro: free coffee, yet most companies offer something similar, especially tech companies.
Far too many to list. Middle management aside from two people are mindless drones who don't care about your well-being and reduce you to a metric. Impersonal bad stereotypes of the types who live out in Hillsboro. Constant pressure to drive down the backlog so we can fire outside vendors from assisting the company with the work. Mindless training that is both insulting and redundant for people who have worked longer than 4 months with cases. Bloviated executives who think they're rewriting the internet but in reality take 'trends' like wearable technology that tracks fitness and builds some silly api for salesforce to make your fitness goals a company competition. Acts like they invented the cloud, which btw has been in existence as long as the internet has existed. Cloud= cluster of servers that off load the processing of a computer. Software is stuck in the early 2000s in terms of design aesthetics and UI. For a billion dollar company they are getting away with murder with how clunky and inefficient the system works, but they would rather hire an army of customer reps than hire some competent programmers to improve the system. Unethical policies regarding promising Indian immigrants the golden ticket of a green card, yet in reality just use them as work/coding horses to pump out mediocre programs. Fail to see any real innovation within the company, but loves to ride off the innovation of other companies and then celebrate it as their own success story. I think this company relies upon the ignorance of businesses to buy into systems simply cause they're easy to access, not at all easy to use. Yes a cloud based, internet system is easier to login, but salesforce is an unequivocal mess of a company, both from a software standpoint and internally. They make lots of money, yes by that metric they're successful, but should not even be considered in the top 100 of tech companies worldwide because they lack any TRUE VISION.18
- 3.019 Jun 2015Anonymous EmployeeCurrent Employee, more than 3 years
Company is healthy, profitable, and growing at rapid speed. Company CEO Marc Benioff and top executives are excellent, they have created excellent company and culture. Salesoforce pays above the market. Monthly social events. Good benefits. Opportunities for continuing education. Above all there are real smart people around (in individual roles)
But middle management spoiling the culture created by top management. Middle management seems to fight with each other for wrong reasons. Company has grown big and the middle management does not know how to handle it. Re-orgs happens without a reason and the new management whoever joins tend to shakes good amount of teams without knowing what they are upto and how it will impact the company and individuals. No clear communication on the changes and re-orgs.3
- 2.020 May 2023Account ExecutiveCurrent Employee, more than 3 years
Good benefits, remote work possibilities, pension
All the good and experienced employees were recently fired. The majority of who is left are young and inexperienced ambitious sales people who just want to sell whatever to whomever. No OHANA left and middle management is just pure micromanagers who have zero people or management skills. This is especially the case in the DACH region, where German managers are just killing any wish to come to work every day2Salesforce Response5mo
Thank you for taking the time to give us your feedback and suggestions. Our leadership teams regularly review and discuss comments, and as a constantly growing and changing company, we know there is a lot of work we have to do to get it right. Please know that your feedback will be reviewed by management. Thank you.
- 4.018 Aug 2010Senior Product ManagerCurrent EmployeeSan Francisco, CA
Technical growth is encouraged and supported Top management (CEO) has clear vision and direction Generally a fun place to work with good people
Middle management needs improvement Internal career growth has not be good - I see a lot of hiring of middle management from outside instead of growing internal people Priority changes frequently at the lower level even with a clear big picture at the top Lots of political land mines to navigate Work life balance is given lip service but must be defended by the individual (probably related to poor middle management)1
- 1.029 Aug 2018Anonymous EmployeeFormer Employee, more than 1 yearSan Francisco, CA
The pay and benefits are good.
In the name of taking ownership, the leadership lets the team-members fight it out like dogs for their next project, promotional cycle, bonus, performance-review etc. This is especially true in their CRM Analytics group in San Francisco. The middle management (Senior Managers and Directors) suck with their petty office politics and leadership politics. This whole concept of Hybrid engineers is a big sham and is affecting the quality of their product.12Salesforce Response6y
Thank you for taking the time to leave this feedback. The management team behaviors you've described in your review are not aligned with our values and processes. Even though you are a former employee, we would value the opportunity to learn more. If you're comfortable and open to sharing, please provide details that could help us address the concerns raised by contacting EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to provide additional details. We'd appreciate it.
- 5.05 Mar 2021Customer Success, Senior ManagerFormer Employee, more than 5 years
- if you love the fascinating world of B2B strategy, operations and digital transformation, no one does it better - 6mo parental leave, unlimited vacay, among other great benefits - outstanding culture with clear/transparent strategic leadership that's also genuinely fun and customer-centered - excellent DEI track record
- stingy w/ RSU refreshes - although few, the bad apples can be toxic - middle management in some business units are more interested in power grabs and their own internal optics than doing the work
- 1.018 Nov 2014Account ExecutiveFormer Employee, more than 3 yearsToronto, ON
TRAINING -Salesforce continually provides excellent sales training -Prospecting, account management, sales methodology, product training; they have a focus to provide best of class training PRODUCTS -Market leader in sales, service and marketing platforms -The market is maturing, but Salesforce stays ahead of the curve with continuous product improvements and acquisitions COMPENSATION -Can be a very rewarding career UPPER MANAGEMENT -Visionaries, coaches, mentors.
ORACLE 2.0 -This terminology has been tossed around a lot thorough out these reviews. I view the Oracle effect on Salesforce through the following: 1) Middle Management -This is probably the worst part of Salesforce. These 'managers' have been placed into these positions as the company grew too quickly. Salesforce will take Account Executives and place them into management positions without previous coaching/mentor experience -As a result, many (not all) of these managers will bastardize AEs. They are very quick to through AEs under the bus to save their image. -These managers have no skills at coaching, helping, or mentoring. -I have personally been involved in one-on-one meetings where I have experienced a manager insulting myself and my work. I have witnessed AEs quit after one-on-one meetings as their manager pushed them beyond limits. -I have also witnessed managers insult clients. If the client 'pushes a deal' outside of the month it is forecasted, managers will become overly aggressive with the client to pull it back. Sometimes this tactic works, but it upsets the client and destroys future relationships. -Middle management will pick their favourite AEs and provide everything possible to ensure their success. 1.5, 2, 3x territories. Providing the best territories to their favourites. -I left Salesforce as my manager was insulting, rude, aggressive, upsetting to clients, and deceiving. They were not a coach, mentor, or visionary. 2) Territory Management -As stated in the Middle Management section, some AEs will get 1.5, 2, or 3x the territories -Management will tell you that each territory is cut evenly (laughable). So if an individual has 2x territories, they should have enough business to close 2x monthly quota -Even though these lucky AEs have double the territories, your monthly quota is equal to theirs -If these lucky individuals sell 50% of plan in each territory (making up 100%) and you hit 98% of your plan, middle management will act like these individuals are the next Glengarry Glen Ross. Middle Management won't even give you a pat on the back. -It is unfortunate to witness some individuals burn out quickly because they have to work 10x harder in a single territory as others have 2 or 3x territories with the same quota. 3) Transformation of the AE Role -When I first started, AEs were viewed as 'consultants' with your clients. Your objective was to thoroughly work with your clients to uncover opportunities, manage the projects, and develop thorough business cases. Most importantly, we were to know our clients' business inside and out. -The AE role has now changed into a business development rep. -Middle management will have you call blitz your clients (which they clients get annoyed with), try to identify an opportunity, then pass it to a co-prime (Pardot, Data.com, Service Cloud, Desk). -The AE no longer works throughout the sales cycle. Management seeks to make the AE role into a transactional based environment -This is upsetting to anyone who enjoys relationship selling. -Many clients are becoming annoyed with the various AEs and Co-Primes continually connecting with them. 4) Quick Wins Now vs. Strategic Larger Deals -Management is so focused on monthly quotas that they will push AEs and clients into decisions before the sales cycle is complete -This could negate larger strategic deals as the client gets a 'band-aid' fix.30
- 4.030 May 2011Sales RepresentativeCurrent Employee
- thought leader - excellent senior international management with outstanding leadership - great product - great people - best-in-class package
- Arrogant local management - middle management not at the level of senior international management... by far - middle management under pressure and unable to canalize it and transform it in motivation. - poor work-ethic of middle management who cover its ass ... at the expense of their team.
Relevant posts in this industry
Bowl for Tech industry professionals.
Hi, I applied for a Product manager role last month. I had 2 rounds of interviews. The 1st with the hiring manager went great and well, it felt more like a conversation than an interview. The 2nd with the director was good but I felt I did not impress the hiring manager enough. I had hoped to hear feedback last week and followed up with an email to the recruiter twice. Not sure what to think of that could be the delay. Please let me know what you think as I have moved my mind from it already