Lead Teller Interview Questions


Lead Teller interview questions shared by candidates

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Wells Fargo
Lead Teller was asked...15 October 2014

Give an example where you did not understand a cs need and how did you overcome it.

2 Answers

I told the customer that I am not entirely sure as to what the answer is but that I can pull it up very quickly and help with the situation. Less


Wells Fargo
Lead Teller was asked...18 December 2013

Sell this pen to me right now

2 Answers

NO,it was too aggressive

NO,lock of manner appreatoach

Lead Teller was asked...10 November 2017

Tell me a time when you had to deal with a difficult customer and how did you handle it?

1 Answers

I apologize for the inconvenience and reassured the customer that we have them in mind.. Less

JPMorgan Chase & Co

Tell me a time you gave great customer service.

1 Answers

I had a very detailed example about a client and how I went above and beyond, who turned into a repeat client that would only go through me for her needs because of her experience. Less


Where do you personally bank, and why do you like banking there?

1 Answers

Simple, I told them where I personally banked, and then said I enjoyed banking there because they are friendly and welcoming. Less

Wells Fargo
Lead Teller was asked...29 December 2015

Q. Tell me about a time that you had to chose between what you believed was ethical and an easier option though others opposed you?

1 Answers

A. I was a teller and noticed a friend and team member "cheating" to get their solutions. The option was to leave it alone and let it go and let "karma" decide or speak up and say something about it. I chose to do the right thing and inform management. It wasn't fair to the team or to the company that she was cheating to get more money. I had to bring evidence to the management team and then incorporated the ethics hotline as well. The ethics hotline did find that the team member had been cheating and did an investigation on our branch. Less

Wells Fargo

Explain how you uncover a customers needs

1 Answers

I am always prepared when a customer comes to my window, first thing I acknowledge is their body movement see if they are rushed confused or anything of that nature that way I prepare myself to make sure that I am quick and precise if they are in a rush or if they look confused I listen carefully to their concerns to try and help them with their situation. Less


Having an interview with someone, who has already decided that your not qualified. The unexpected question were the ones about the value of the Vault, ATM and teller cash.

1 Answers

How many people were on your panel interview? I had four!

Lead Teller was asked...20 February 2020

how good are you with cash handling.

1 Answers

I am very well versed in this banking domian.

Wells Fargo

Tell me about a time you dealt with a difficult customer?

1 Answers

Tell me about a time you didn't reach your goal?

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