Values are out the window - Director Salesforce Employee Review

2.0
20 Dec 2023
Recommend
CEO approval
Business outlook

Pros

great benefits and time off

Cons

I worked for Salesforce for over 10 years(almost all of those years were in leadership). I drank the kool aid for awhile but have to say the last two years the quality of leadership and management sticking to Salesforce core values was truly lacking. Even the human resource department (employee success) changed on their processes. Used to a leader would have to document conversations with an associate on work performance, then go to a coaching plan and if an associate was not showing improvement then going to a performance improvement plan. The leader had to provide documentation and include employee success in all of those steps. I know of several folks that their leader never had conversations about performance(flat out lying and leadership up the chain)at all then all of sudden forced out by by forcing a PEP – Prompt Exit Package with 2 months severance. When the associates went to Employee Success their response is well we trust that what they have said is true (no documentation needed emails between the manaager and employee of anything in the past). A lot of these folks had great performance, RSUs, etc before. Salesforce did this quietly during the layoffs. These folks received just 2 months whenever folks who were really already on PIPS received the full 6 months of severance because of layoffs. Its sad to see this company does not truly follow on the first value of TRUST and has leaders that are unethical

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Salesforce Response
2y
Hi there — thank you for sharing your feedback, and for your contributions to Salesforce over the past decade. As you know, our core values are absolutely critical to who we are, and we’re disappointed to hear that your experience felt counter to that. This is certainly not the type of culture that we strive to create for our employees and their leaders. If you’re comfortable doing so, we encourage you to escalate your concerns to our anonymous reporting platform, EthicsPoint, at salesforce.ethicspoint.com, where you can provide further information for us to investigate. (You do not need to be a current employee to submit.) Thank you again for your feedback, and for helping us to become a better workplace for all.

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Cons

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4.0
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CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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