Sheehy Motor Group is currently inviting applications for a dynamic Call Centre Supervisor to grow the company’s volume and revenue in line with agreed plans. As a Call Centre Supervisor, you will be responsible for overseeing and managing the day-to-day operations of the call centre team. You will lead a team of customer service representatives, ensuring they meet performance targets, provide excellent customer service, and adhere to established policies and procedures. The Call Centre Supervisor will play a key role in optimising productivity, fostering a positive work environment, and driving continuous improvement within the call centre. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication.
Key Responsibilities:
Team Leadership:
Performance Management:
Training & Development:
Quality Assurance:
Process Improvement:
Customer Service:
Reporting and Analysis:
Compliance:
Communication:
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The Call Centre Supervisor will play a crucial role in ensuring the overall success of the call centre by leading and supporting a high-performing team dedicated to providing exceptional customer service.
Job Type: Full-time
Pay: €34,000.00-€40,000.00 per year
Benefits:
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Work Location: In person
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