Technical Services Engineer – Full Time

Location: Dublin (primarily onsite – office & customer sites)
Division: Technical Services

Contract: 3 months Fixed‑term position with an opportunity to transition to permanent employment based on performance and business needs

About the Role

Are you a hands-on technical problem solver with strong hardware and break/fix experience? Do you enjoy diagnosing faults, repairing devices, and supporting service delivery teams in a fast-paced technical environment?

A well-established ICT services provider is seeking a Technical Services Engineer to join its Imaging and Print Technical Services team in Dublin. This is a practical, workshop-focused role centred on hardware diagnostics, repair, and imaging/print support, with occasional onsite customer visits.

Role Overview

The Technical Services Support Engineer supports service delivery teams by providing diagnostics, break/fix repairs, equipment preparation, and workshop coordination. The role plays a key part in maintaining service quality, supporting field engineers, and ensuring customers receive timely and professional technical support.

Key Responsibilities

• Diagnose, troubleshoot, and perform hardware break/fix repairs on PCs, laptops, printers, and servers
• Provide overflow break/fix and installation support at customer sites when required
• Deploy images to PCs and laptops
• Carry out HP warranty repairs
• Manage workshop stock, tools, and spare parts
• Prepare and stage equipment for projects and installations
• Handle incoming workshop calls and support field engineers
• Maintain accurate call logging and documentation
• Perform routine maintenance, firmware upgrades, and health checks
• Deliver excellent customer service and professional communication

Knowledge & Experience

Essential

• Full Category B (Manual) driver’s licence
• Minimum 1 year Hardware / Break-Fix experience
• Minimum 1 year in a customer-facing technical support role
• Strong troubleshooting skills and attention to detail
• Excellent written and verbal English communication skills

Desirable

• Strong PC and Laptop repair experience
• HP Print & Personal Computing certifications (or willingness to achieve)
• Experience with Managed Print / Print Fleet software
• Third-level qualification in a computer-related discipline or equivalent experience

What’s in It for You

• Competitive salary and company pension scheme
• Free financial advice service
• Life assurance and comprehensive wellness programme
• Sponsored training and ongoing professional development
• Regular team-building events and company initiatives
• Flexible lifestyle days and 3 paid volunteer days per year

Job Types: Full-time, Fixed term

Pay: €35,000.00 per year

Benefits:

• Company pension
• On-site parking

Application question(s):

• The initial salary for this role is €35,000 per year, as it is classified as a Level 1 position. We are not considering experience beyond the required minimum for this role, also Full clean Irish Driving License is mandatory. Are you happy to proceed with this salary? This is not negotiable.

Experience:

• Computer hardware: 1 year (preferred)

Licence/Certification:

• Full clean Irish Driving License (required)

Work authorisation:

• Ireland (required)

Location:

• Dublin, County Dublin (required)

Work Location: In person