Job Title: IT Helpdesk Technician (Junior Position)

Department: IT

Reports to: IT Service Desk Manager

About the Company:

DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 37 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.

Purpose of the role:

We are currently recruiting an IT Helpdesk Technician (Junior Position) working as part of the IT Support Team, reporting to the IT Service Desk Manager. This role requires the successful candidate to work onsite; remote working on a rotation basis can be explored after initial training period.

The successful candidate will be responsible for maintaining the computer systems, and provide technical support to ensure the smooth operation of company systems. As the computing world evolves very quickly and new technologies are always being developed, it is important that the successful candidate keeps IT knowledge up-to-date.

Job Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Plan and undertake scheduled maintenance upgrades.
• Liaise with clients and computer users to determine the nature of problems.
• Respond to breakdowns.
• Investigate, diagnose and troubleshoot computer software and hardware faults.
• Repair equipment and replace parts.
• Work to agreed timescales.
• Obtain replacement or specialist components, fixtures or fittings.

The above list is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Experience Preferred:

• Prior experience in a similar role is advantageous, however, graduates are welcome to apply.

Skills Required:

• A logical mind and be comfortable problem solving/troubleshooting.
• Excellent Technical skills.
• To be an exceptional Communicator.
• Be capable of working well under pressure.
• To display enthusiasm to be continually learning.

Behaviours Required:

• Understands that we deliver the best service money can buy. Works hard to ensure the schedule is maintained.
• Flexible and passionate about learning and adopting new technology quickly to help achieve outcomes.
• Works hard to always please the end customer. Strives to meet demanding targets.
• Sustains pace and customer focus when under pressure. Works flexibly to overcome challenges.
• Approachable, helpful, and relates well to people, all of the time. Shows respect, care and honesty with others.
• Acts on own initiative, solves problems and does things without needing constant direction.

Remuneration and Benefits:

At DPD, we recognise that our People are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. Some include:

• Company pension scheme
• Life assurance three times your annual salary on joining the pension scheme.
• Subsidised canteen
• Paid maternity, paternity and adoptive leave.
• Workplace flexibility
• Employee and Family events.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

Closing date is Friday, 5th June 2026.