Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Note: By submitting your resume, you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details. Interviews for these positions will take place over the summer months.

Please note: This is a student position that is intended to align with and support the requirements of your work placement module. Our internship placements run full time from the middle of January, until the end of August 2027.

Genesys is recruiting software engineer interns to join our development teams, working on our Software as a Service (SaaS) platform. At Genesys, we take pride in our ability to on-board, train, and develop software engineers in all aspects of software development. If you have a passion for software development and want to work in a highly collaborative, fast-paced environment, we would love to hear from you.

Location: For these positions, we are only able to consider candidates who are happy to work from our Galway office on a hybrid basis (2-3 days per week at a minimum).

Your Internship at Genesys:

• Our internships will afford you an opportunity to work on all aspects of software engineering. Our rapidly growing teams are changing how businesses communicate with their customers using cloud technologies such as AWS, REST and Micro-Services architectures based primarily on Java, Python, C++, & JavaScript.

• As part of our continued investment in innovation, you will also gain exposure to how we embed Artificial Intelligence and Machine Learning into our platform - from intelligent automation and predictive analytics to AI-powered customer engagement solutions that are transforming how organisations connect with their customers globally.

• We are looking for dynamic undergraduates who would be excited to work in an innovative, fun and diverse environment building hosted SaaS applications at the convergence of Customer Care and Big Data.

• We will not put you in the corner to read manuals – you will learn how to write real-world software and understand how a real-world software development team functions. Many of our past interns have returned to work with us full time after graduation!

• Engineering interns are placed directly with individual scrum teams, allowing them to directly contribute to every aspect of our software development lifecycle. Already, many of the prior engineering interns have some code running in production - servicing Genesys' customers globally. Our teams are cross functional and global, with our interns collaborating with colleagues across many different countries.

What we look for in you:

• Actively pursuing a degree in Computer Science, Engineering, Statistics, Math's, Physics, or related disciplines. We also welcome candidates from diverse educational backgrounds with a passion for software engineering.

• A genuine passion for software and a desire to work with cutting edge technologies.

• An understanding of algorithms and data structures

• An interest in learning about RESTful API designs.

• Eagerness to work with one or more of the following: Java, Python, C++, JavaScript, and AWS.

The Software Engineer Intern Opportunities Available:

We will have software engineering openings in a variety of specialisms, from frontend, backend, full stack, machine learning and data science, and testing. The technologies you can expect to work with in these roles could be a combination of:

• Backend – Java, Python, C++

• Frontend – React, Angular, Ember, Vue, Javascript, Typescript

• Automation Testing – Playwright, Selenium.

• Machine learning / data science – sklearn, tensorflow, spark ML, kafka.

• Cloud – AWS (DynamoDB, Lambdas, ec2, s3 buckets, and many more)

The Hiring Process:

• If this sounds like you, then we would love to hear from you. You can submit your up-to-date CV through the application link.

• You'll meet with a member of talent acquisition to discuss your background and interests

• A 45-minute interview is scheduled with you and the hiring manager to tell you a bit more about Genesys, the available intern position, followed by a discussion about your background & interests.

• To prepare for this interview, we would recommend brushing up on your software engineering theory to ensure that you are comfortable talking about your project work, and some of the problems or challenges that you have debugged in your own software.

• A member of our Talent Acquisition team will be in contact with feedback. If you are successful in securing an offer for one of our intern positions, a member of our team will discuss this with you.

• Finally; You’ll get started with us in January!

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.