Senior Assistant Manager

We have an exciting opportunity for a Senior Assistant Manager to join the leadership team at the Tower Hotel, Waterford, part of the Neville Hotel Group.

This is a key role within the hotel, offering the opportunity to work closely with senior management while leading day-to-day operations on the ground and driving exceptional guest experiences.

The Role

This is a full-time leadership position reporting to the General Manager and Operations Manager. You will play a pivotal role in supporting the effective running of the hotel, ensuring operational standards are delivered consistently while leading and developing the team.

Key Responsibilities

• Support the General Manager and Operations Manager in the smooth running of the hotel
• Take the lead on shift, acting as the senior point of contact for team members and guests
• Drive high standards across all departments, ensuring consistency in service delivery
• Lead, coach, and motivate team members to achieve their best performance
• Assist with training and development, helping to build a strong and engaged team
• Ensure excellent guest experiences by anticipating needs and resolving issues efficiently
• Coordinate and oversee conferences, events, and group bookings during your shift
• Maintain strong communication between departments to ensure seamless operations
• Monitor and support adherence to company procedures, financial controls, and standards
• Handle escalated issues and make informed decisions in a fast-paced environment
• Participate in duty management shifts, including occasional night cover

About You

• Minimum 2+ years' experience in a supervisory or assistant management role within hospitality
• A confident leader with the ability to take charge and make decisions when required
• Strong focus on guest experience and service excellence
• Organised, adaptable, and solutions-focused
• A team player who thrives working closely with senior management
• Ambitious with a desire to grow within a progressive hotel group

Why Join Us?

• Competitive salary with enhanced management benefits package
• Clear progression opportunities within the Neville Hotel Group
• Exposure to senior leadership and hotel operations
• Ongoing training and development
• Staff benefits across the group