Company Overview

What You'll Do

• Maintain reception desk services including greeting visitors and assisting internal employees while delivering excellent customer service
• Build relationships of mutual trust, and handle complaints and concerns in an emotionally intelligent and constructive way
• Welcome new hires to the office and familiarize them with the building amenities and where to go when they have questions
• Manage office supply inventory
• Interface with the senior leadership team professionally and courteously on a daily basis
• Support administrative needs for standard office operations as well as recurring or ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with local office Intranet site with forward-thinking ideas and strong written communication skills
• Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and escalate findings appropriately
• Monitor and audit office cleanliness and functionality and proactively address and communicate any issues
• Coordinate with the building property management team and vendors to submit tickets for repairs, maintenance and miscellaneous requests
• Serve as subject matter expert for building access and protocols
• Apply workplace-related standards, requirements and practices to ensure fully compliant workplace operations and maintenance
• Support vendor management for Workplace Experience Vendors, including janitorial, food and beverage, maintenance vendors, and more
• Partner with Human Resources, Employee Resource Groups and other key stakeholders in delivering employee-centric programs, services, and events, building company culture and strengthening engagement
• Assist with improving Docusign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions
• Coordinate mail flow in and out of the office and act as FedEx super user
• Manage local office access badges and work closely with Security to help maintain a safe environment
• Respond to emergencies to provide necessary assistance to employees, customers, and building issues
• Deliver an excellent customer experience to employees, visitors and vendors
• Champion AI tools as a creative partner to design frictionless office experiences

Job Designation

What You Bring

• 2+ years of experience in office services, hospitality, reception, and/or facilities
• Fluency in English (written and spoken) and experience drafting and reviewing business communications
• Experience facilitating meetings and leading team events/meetings

• Advanced administrative experience, or experience in facilities planning and maintenance in a business environment
• Proactive in seeking out stretch assignments to broaden skill set
• Responds positively to continuous change
• Team player with a flexible mindset
• Excellent verbal and written communication and interpersonal skills
• General knowledge of Safety and Security standards and access control
• High attention to detail and data accuracy
• Ability to manage multiple initiatives simultaneously
• Good prioritization and time management skills
• Proactive approach to problem-solving, and ability to make good decisions in a rapidly changing environment
• Proficiency with Google Suite, Slack, and space planning software
• Ability to work extended hours where necessary

Life At Docusign