employer cover photo
employer logo
employer logo

Smile Direct Club

Is this your company?

Smile Direct Club SmileGuide reviews

1.9

44% would recommend to a friend

(36 total reviews)
avatar

David Katzman

42% approve of CEO

43% positive business outlook

SmileGuide employees have rated Smile Direct Club with 1.9 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most SmileGuide professionals have a poor working experience there. Smile Direct Club is rated 45% below average by SmileGuide professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

36 reviews
4.0
7 Apr 2024

Not too bad

Recommend
CEO approval
Business outlook

Pros

-Money was amazing as a dental assistant. -Worked with great people. -Cool, trendy, fun work environment. -Technology (iPads, iTero scanners, etc)

Cons

-Some of the locations (especially ones in Walgreens) were not in the best areas, so people would book appointments as if they were interested in aligner treatment but only cared about the free whitening kits, thus hurting our sales percentages (and management didn't understand this). -They wanted you to try and record appointments on video and memorize a script but I tried to avoid most of that. -Part-timers forced to work every Saturday -Sundays being opened at some locations at one point

1.0
28 Dec 2023
Recommend
CEO approval
Business outlook

Pros

The pay was just enough to keep you there because it was so hard to match something that matched it and provided the health, dental and vision benefits. I hate to say it, but we did have it made in terms of that. Scheduling, at the end, wasn't bad at all. I worked here for three years and can honestly say it was quite different from the typical sales environment schedule.

Cons

I'd like to start with this company went from open to closed forever in the span of an hour... if that doesn't say something, I have no idea what will. Management... absolutely clueless from the top down. You simply cannot explain how, I hate to say it, braindead, they truly were. Expectations were ridiculous to earn bonuses, and bonuses were piddly garbage for what you had to endure to get them. This company was a huge scam, and the people coming in for their appointments were quickly starting to see it. The company filed for Chapter 11 bankruptcy under the guise they were going to attempt to save the company, and then bailed at the first out given. They understood that the company practiced unsafe dental practices and did more harm than good to the people it took in for "care." If you can even call it that. Sure, some of the people here say the management was dedicated to the mission, and that's a "pro" to some people... I just can't see how it is considering they were aware of what they were doing, and chose to reap the benefits of the salary and the easily obtained bonuses instead of standing up for what was right. As a person who sold this product and now feels horrible for doing so, I am surprised more of the people who worked here don't feel the same way. In typical corporate fashion, when a company is overvalued for literally no reason, despite all of the CLEARLY EVIDENT PROBLEMS... this company has fallen apart and left their customers holding the bag. Favortism and nepotism were rampant and a massive issue here as well, if you didn't fall into the clique or lick the heels of upper management you had no chance of going anywhere, you'd often find yourself stagnating, hear this pretty often, right? Ohhhh, and don't forget the dental offices they've left holding the bag with the mar to their reputation because of this company's shoddy business practices...

1.0
11 Oct 2023

RUN!!!

Recommend
CEO approval
Business outlook

Pros

Enhanced my sales skills and techniques.

Cons

Terrible company, bad management, subpar benefits.

avatar
Smile Direct Club Response
2y
Thank you for taking the time to share your feedback with us. We are sorry to learn that this was your experience and that you feel that we do not value our Team Members. Our leaders are fully committed to making this a great place to work. If you have any recommendations on how we can continue to improve, please send us an email at peoplesupport@smiledirectclub.com.  
Viewing 1 - 3 of 36 Reviews

Glassdoor has 1,375 Smile Direct Club reviews submitted anonymously by Smile Direct Club employees. Read employee reviews and ratings on Glassdoor to decide if Smile Direct Club is right for you.