Does Smile Direct Club pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Direct Club employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Smile Direct Club. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Smile Direct Club?

27% of Smile Direct Club employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Direct Club 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Smile Direct Club?

Smile Guide (140) , Shop Manager (67) , Dental Assistant (48) , Manager (47) , SmileGuide (38) , Customer Service Representative (30) , Sales Associate (23) , Smile Guide/Dental Assistant (22) , Smile Shop Manager (17) , Sales Representative (15) , Dental Team RDA (14) , Sales (14) , Software Engineer (12) , Customer Service (11) , Guide (11)

What are the pros of working at Smile Direct Club according to real employee reviews?

"Pay is good but not worth it" ((in 131 reviews)); "part time does not get benefit but I know full time get really good benefit and they don’t complain" ((in 79 reviews)); "Great environment and culture!" ((in 59 reviews)); "The annual salary and commissions are good." ((in 39 reviews)); "Great work life balance and they care about you" ((in 36 reviews))

What are the cons of working at Smile Direct Club according to real employee reviews?

"Bad management and overworked due to no staff." ((in 69 reviews)); "Another manager told me "it's their fault for not reading before signing"." ((in 32 reviews)); "Conflict of interest in senior leadership." ((in 30 reviews)); "Upper management is terrible and unprofessional." ((in 29 reviews)); "Too many layoffs" ((in 22 reviews))

What are employees saying about Smile Direct Club redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smile Direct Club redundancy and their outlook for job security at Smile Direct Club in 2026.

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Smile Direct Club

Smile Direct Club reviews about "leadership"

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20% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.2

Compensation and benefits

3.1

Work/Life balance

3.0

Culture and values

2.7

Career opportunities

2.5

Senior management

Reviews by job title

127 reviews

1.0

14 Mar 2024

Great while it lasted

Help desk manager

Recommend

CEO approval

Business outlook

Pros

Unlimited PTO, Colleagues, Location, Hours worked

Cons

Owners, top leadership, founders, and their financial mismanagement,

1.0

3 Oct 2024

Messy environment

Production technician

Recommend

CEO approval

Business outlook

Pros

they had good compensation for employees

Cons

nonprofessional leadership limited growth opportunities you never felt save and stable

1.0

10 Jan 2024

Terrible leadership

Shop manager

Recommend

CEO approval

Business outlook

Pros

The people in shops were wonderful, as were most customers

Cons

David Katzman is a coward as is the rest of the elt. They purposefully mislead all teams to believe we were going to navigate the bankruptcy and then they bailed last minute without any severance, and they owed months of earned bonus

2.0

1 Feb 2024

Well it doesn't exist anymore

Sales associate

Recommend

CEO approval

Business outlook

Pros

Work-life balance can be achieved

Cons

Very poor leadership and company structure

1.0

8 Mar 2024

C-Suite drove the company into the ground.

Product owner (po)

Recommend

CEO approval

Business outlook

Pros

Middle Management tried to have a voice and care for the customers but alas only to be snuffed out by upper leadership/C-Suite.

Cons

C-Suite and upper leadership with their obsessive "PROFIT ONLY, No matter the cost." focus at the expense of their employees and customers ruined the company.

3.0

15 Jan 2024

Great Culture, Clueless Ownership

Logistics

Recommend

CEO approval

Business outlook

Pros

Great culture, they truly cared about your development, held you accountable for results

Cons

Leadership is ego driven and surrounded by sycophants

4.0

12 Jan 2024

n/a

Director, human resources

Recommend

CEO approval

Business outlook

Pros

Leader, Team, Culture, Compensation, Opportunity

Cons

Executive Leadership, Constant Change, Company Direction

1.0

10 Feb 2025

Disaster

Manager of process and strategy

Recommend

CEO approval

Business outlook

Pros

The team I worked with in the PMO were terrific.

Cons

The management and leadership of the company was immature and all a part of a family. They had no idea how to grow their company, prioritize or delegate.

1.0

25 Jan 2024

Terrible place

Manager

Recommend

CEO approval

Business outlook

Pros

Worked with great people and made great connections

Cons

Executive leadership was a joke that ran the company into the ground

1.0

10 Jun 2024

Just a joke of a business

Data analyst

Recommend

CEO approval

Business outlook

Pros

gave a good employee discount on dental items

Cons

weak pay and such poor leadership

Viewing 1 - 3 of 127 Reviews

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Smile Direct Club reviews FAQs

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Smile Direct Club

Smile Direct Club reviews about "leadership"

Ratings by category

Reviews by job title

Great while it lasted

Messy environment

Terrible leadership

Well it doesn't exist anymore

C-Suite drove the company into the ground.

Great Culture, Clueless Ownership

n/a

Disaster

Terrible place

Just a joke of a business

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