Does Smile Direct Club pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Direct Club employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Smile Direct Club. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Smile Direct Club?

27% of Smile Direct Club employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Direct Club 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Smile Direct Club?

Smile Guide (140) , Shop Manager (67) , Dental Assistant (48) , Manager (47) , SmileGuide (38) , Customer Service Representative (30) , Sales Associate (23) , Smile Guide/Dental Assistant (22) , Smile Shop Manager (17) , Sales Representative (15) , Dental Team RDA (14) , Sales (14) , Software Engineer (12) , Customer Service (11) , Guide (11)

What are the pros of working at Smile Direct Club according to real employee reviews?

"Pay is good but not worth it" ((in 131 reviews)); "part time does not get benefit but I know full time get really good benefit and they don’t complain" ((in 79 reviews)); "Great environment and culture!" ((in 59 reviews)); "The annual salary and commissions are good." ((in 39 reviews)); "Great work life balance and they care about you" ((in 36 reviews))

What are the cons of working at Smile Direct Club according to real employee reviews?

"Bad management and overworked due to no staff." ((in 69 reviews)); "Another manager told me "it's their fault for not reading before signing"." ((in 32 reviews)); "Conflict of interest in senior leadership." ((in 30 reviews)); "Upper management is terrible and unprofessional." ((in 29 reviews)); "Too many layoffs" ((in 22 reviews))

What are employees saying about Smile Direct Club redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smile Direct Club redundancy and their outlook for job security at Smile Direct Club in 2026.

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Smile Direct Club

Smile Direct Club reviews about "work life balance"

20% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.2

Compensation and benefits

3.1

Work/Life balance

3.0

Culture and values

2.7

Career opportunities

2.5

Senior management

Reviews by job title

109 reviews

4.0

9 Feb 2026

Salary

Manager, network systems

Recommend

CEO approval

Business outlook

Pros

Great Salary, IT Management, Life balance, Hybrid work schedule.

Cons

Growing too fast. No profit.

2.0

20 Nov 2023

Good work life balance, no stability

Team leader

Recommend

CEO approval

Business outlook

Pros

Good work life balance, people are nice

Cons

Pay is low, there is no stability, no room for growth, constant restructuring and pay increases are minimal

Smile Direct Club Response

Thank you for taking the time to leave us a review. We are a development focused business and encourage all team members to have meaningful career conversations with their leadership. We would welcome any other feedback that you may have on how we can continue to improve to support our team members. Please feel free to send us an email at peoplesupport@smiledirectclub.com.

4.0

12 Dec 2023

Liquidated

Data analyst ii

Recommend

CEO approval

Business outlook

Pros

Teammates were wonderful Great work life balance Great benefits and PTO

Cons

Micromanagement Lots of fixing rather than forward thinkinng

5.0

17 Mar 2024

Good work life balance

Finance manager

Recommend

CEO approval

Business outlook

Pros

creativity and innovation, Flex time,

Cons

family business, Family owned. young company

4.0

5 Jul 2024

Good experience

Manager

Recommend

CEO approval

Business outlook

Pros

Start-up experience competitive pay & benefits

Cons

work life balance lack of strategic planning & budgeting

5.0

7 Aug 2024

The best

Regional sales manager

Recommend

CEO approval

Business outlook

Pros

Best company ever wish I could stay forever

Cons

Work life balance is an opportunity

5.0

25 Jan 2024

Great company

Sales manager

Recommend

CEO approval

Business outlook

Pros

It was a great company to work for. Loved the culture and work life balance.

Cons

Company closed down and everyone got let got laid off.

4.0

22 May 2025

Good pay

Territory sales manager

Recommend

CEO approval

Business outlook

Pros

Pay, travel, schedule and work life balance

Cons

Operations in post sales not consistent, company disorganized and company filed for bankruptcy

3.0

7 Aug 2025

-

Ai expert

Recommend

CEO approval

Business outlook

Pros

good work life balance, great team

Cons

- little growth potential, bad food

2.0

15 Apr 2024

Company Review

Vice president

Recommend

CEO approval

Business outlook

Pros

Great advancement opportunities if you exceed goals and objectives.

Cons

Long hours, work life balance.

Viewing 1 - 3 of 109 Reviews

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Smile Direct Club

Smile Direct Club reviews about "work life balance"

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Good work life balance, no stability

Liquidated

Good work life balance

Good experience

The best

Great company

Good pay

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