IBM - Empire in Decline - Technical Solutions Manager IBM Employee Review

3.0
11 Jul 2010
Recommend
CEO approval
Business outlook

Pros

Working remote/home for many positions (just be aware that this is a prelude to EVENTUALLY outsourcing your job to a cheaper 3rd world locale). You have access to some strong co-workers for support and to learn from. In general, there are also many opportunities to get involved with different technologies (although that comes with a caveat, see my comments in the "cons" section). And across the industry, for resume purposes, IBM still has a good name so take advantage of it while it lasts. IBM is now a good company for any fresh-out-of-school newbie that wants to gain some standard 21st corporate world experience. Plus the pay is not bad for newbies. For more experienced workers however, IBM is very limited. Executive management's not-so-secret agenda is to layoff as many "high priced" USA-based employees (and in other developed countries) and outsource everything possible to the 3rd world. Any gaps are theoretically back-filled with the "layoffees" as contractors, assuming they can't find work elsewhere.

Cons

At this point in IBM's history, it's a lot like life during the decline of the Roman Empire. There were worse places to live during the decline of the empire but the Visigoths were coming. When considering the eradication of IBM's developed-world workforce (and compensation packages) throughout a never-ending quest to transfer the payrolls to cheaper 3rd world countries, there is a lot of risk involved with working at IBM long term. In the short term, it's a decent place to pay your dues for a few years and then leave for greener pastures with 'IBM' on your resume. You'll have lots of exposure to different technologies at IBM. Unfortunately, a lot of what's forced on you is either proprietary, obscure, or rapidly vanishing outside the world of IBM (think Lotus Word Pro, Lotus Notes, Domino, etc). Many US-based jobs at IBM are "tenuous", so the workplace feels a lot like dining under the Sword of Damocles. Since your co-workers know that the end could come at any moment, and their survival depends upon how well they rank compared to you, the result is reduced information flow/share, cooperation, participation, and general workplace camaraderie among your co-workers. On the subject of "how you rank", the PBC system (performance reviews) at IBM is a TOTAL FARCE. It's basically a random system of ranking by the managers. Worse yet, you usually already have a performance number assigned before the evaluations ever begin -- based on who the manager's favorite employees are, how many people in the dept the execs said will need to be laid off in the next year, etc. Specific to a bonus/commission/performance-based role at IBM like the TSM position, another rub is that you don't pick your assignments - they're given to you. So, if a manager needs to get rid of someone, it's far easier to assign the "DOA" and "tire-kicking" deals (which are almost certain to go nowhere and therefore result in lower performance) to anyone targeted for layoff than it is to deal with concocting other reasons to get rid of them and thereby meet executive management's employee attrition goals.

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Pros

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Cons

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4.0
26 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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