Reviews by job title

126 reviews
2.0
15 Oct 2024

Mgt is ridiculous

Recommend
CEO approval
Business outlook

Pros

Decent pay but bonus is a joke

Cons

Long hours and no breaks

5.0
4 Dec 2024

Pay is good

Recommend
CEO approval
Business outlook

Pros

Great pay for a part time or full time job

Cons

Not the mouse hours depending on location

1.0
11 Jun 2025

Ridiculous company

Recommend
CEO approval
Business outlook

Pros

Honestly the only pro I can come up with is I've met a few co workers that I'm pretty sure we'll be lifetime friends

Cons

The hours are horrible, micromanaging, understaffed all the time, a very clique feel, management will talk bad about employees to other employees, rules and procedures apply to management only when it suits them, pay is horrible for what they expect you to do daily, not a company who cares much about their employees, cheap company as far as no holiday gifts or parties, also only recognizes 2 holidays to close the office. You don't get paid time and a half if you work on any holiday

avatar
ACE Cash Express Response
11mo
Thank you for sharing your feedback. We strive to create a positive and supportive work environment, and we’re sorry to hear that your experience didn’t reflect that. Employee feedback is important to us, and we’re always looking for ways to improve. We appreciate your time with us and wish you all the best in your future endeavors.
2.0
3 May 2024

Okay, I guess

Recommend
CEO approval
Business outlook

Pros

+ The starting pay was around what a bank would pay + If you dont have a bank account the card features are decent + If you dont mind having 100-300$ a person taken out of your check per month for health insurance, the benefits are good + If you can reach the arbitrary goals that change every quarter the commission you get is decent.

Cons

- Long shifts with no lunches or break 10-12 hours - Job wants you at work no matter how sick you are because they care more about opening the store. (Had bronchitis, had covid, was told if i can drive to go get a DRs note, i can open the store and have to.) - Arbitrary bonuses / commission - No raises for two years, then gives entire staff .38 cents for a raise no matter how hard they work or goals met - Minimum health insurance taken out is $48 a pay check for cheap, crappy insurance, PPO available for around 190-300 a person a paycheck - Company at least in South Texas does not give a single darn what goes on in your family life. You HAVE to open the store and "wait for someone to come cover" or you'll face disciplinary action even if it is a family emergency. They clearly only care about the money. - District managers stretched thin with no help - Check cashing fees vague. The % on the checks vs what is written on the wall do not match. "2.75 for payroll computer" then checks are cashed between 2.8 - 2.9%. Customers notice and then I am told to adjust price when they catch us. - high turnover -> short staffed -> Forced overtime when the company has been notified I cannot work the hours - Schedule changes constantly even when schedule is posted with no warning

1.0
26 Nov 2024

Not Safe

Recommend
CEO approval
Business outlook

Pros

You don't work with a direct supervisor.

Cons

Long hours, low pay, no security.

2.0
14 Jun 2024

Usury

Recommend
CEO approval
Business outlook

Pros

Not really any thing good

Cons

can't leave facility for 8 to 10 hours. Business model is ripping off customers who have no where else to go.

Viewing 1 - 3 of 126 Reviews

Glassdoor has 582 ACE Cash Express reviews submitted anonymously by ACE Cash Express employees. Read employee reviews and ratings on Glassdoor to decide if ACE Cash Express is right for you.