Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). This is a full-time permanent role.…
Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). This is a full-time permanent role.…
Provide ongoing education and information to members regarding real-time policies and procedures. QFA qualification desirable (or actively working towards……
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and……
Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8). This is a full-time permanent role.…
Strong Communication Skills: A confident, professional telephone manner and ability to effectively execute on the above duties; displaying clear and concise……
Responsible for following procedures to prevent manufacturing issues or customer impact. Carry out manufacturing operations, including documentation, computer……
Delivering Real Service Impact – Your work ensures efficient support across phone, email, and digital channels making certain that customers receive the help……
Updating helpdesk documentation so that support information is available and current for. Reassign and schedule support calls with the extended field and onsite……
Excellent worldwide travel opportunities including a dedicated Staff Travel Team on hand to assist with your holiday bookings, a generous leave allowance (up to……
In addition to regular communication with colleagues and management within the Corporate Property Team, the incumbent will be required to liaise with the……
Shift work is required with a 20% shift allowance on top of base salary. In addition to your core responsibilities, you’ll support shift-based Micro Analysts……
Minimum of 2 years’ experience in a security operational role, relevant security related certifications/qualifications would be desirable or an equivalent……
You will collaborate with various departments and accounts, where necessary, to identify training needs and ensure continuous learning across the organisation.…
Support improvement projects in the complaint intake and reporting function. Where necessary, seek and document relevant additional information in line with the……
Working closely with the L&D Coordinator, you will take ownership of training records, documentation and systems, ensuring all learning activity is recorded……
Select the best data for reporting according to published standard criteria. Provide education in pulmonary technology to Fellows, Residents, and Medical.…
Organised sports and social activities. Acting as main point of contact on behalf of the relevant solicitor/partner in relation to office functions and……
Monitoring ER metrics and providing risk-mitigation insights through data analysis and reporting. Ensuring compliance across multiple jurisdictions, and……
The University internal audit function achieves this by conducting independent risk-based reviews, on a multi-year cycle, of the adequacy of internal control……
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their……
Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!
salary €44,351
Partner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.
Complete all audits in the required timeframe and provide timely and usable feedback to ‘Agents’ to drive improved performance.
Proactively identify areas of our content policies/operational guidelines requiring training and coordinate findings with training partners to bridge knowledge gaps
Collaborate with relevant Operations team(s) and Quality Manager(s) for performance enhancement of personnel not meeting effectiveness metrics.
Become and remain knowledgeable about Client products and community standards, and serve as the expert to ensure awareness and understanding of Content Policy and Operational Guidelines, and reinforce associated changes to operations teams.
Make well balanced decisions related to effectiveness metrics, and personally driven to be an effective advocate for our community by reinforcing process and policy changes to operations teams.
Mentor new Quality & Policy Experts on the use of audit tools and systems
Develop process documentation and aggregate feedback about the functionality of audit tools
Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through root cause analysis, and suggest solutions through action plans
Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Work closely with Quality Leaders to develop and support the planning and design of improvement initiatives.
Recommended Qualifications
Passion for providing support to people with accuracy and empathy
2+ years' experience in a quality control environment
Written and verbal language proficiency in English and at least one local language supported at the site (see Section 6.8).
Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential
Experience with Tableau/Power BI or other similar tools is a plus
Exceptional attention to detail and nuance
Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
Strong critical thinking and problem-solving skill
Ability to multitask and work independently in an unstructured environment
This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.
[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]
The minimum salary is €44K and the max salary is €44K.
€44K/yr (Employer provided)
Ireland
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