Trailfinders Reviews

Pros

The company invests time and money in you from day 1 of the 5 week induction training in London and continues to do so throughout your career. There is a collegiate environment where your opinions and ideas are listened to, if not always taken up. There is a structure to work practice which is supportive and protects you and the client from mistakes. The company encourages you to travel and experience the vast range of products on offer. The staff benefits are generous and varied. TF uses the best systems in the industry making the job easy and efficient. TF has a hard earned reputation for being the most trusted travel company in Trust Pilot and wins numerous awards every year. This reputation gives you an edge when competing with other agents.

Cons

The cons in TF would be consistent with most retail careers. The hours are long, but you are paid for every minute you are in work. There is a lot of weekend work, but you still only work a 5 day week.

Pros

Great colleagues and amazing opportunities to travel along with free lunch.

Cons

Lack of consistency with decisions. Management are not trained to deal with people and are essentially former top sellers in the company.

Pros

Travel perks, great people, rewarding for hard work, challenging. They are always improving there IT, open to suggestions for improvements on there processes from staff, they promote from within, if you can move around UK and Ireland you can get promoted quickly.

Cons

Unfortunately the hours are long, although they explicitly tell you at the interview stage, until you work 9 hour days and only get two days off together every other month it can burn a lot of people out and in a large office like Dublin the negativity can fester which isn't great for morale, there is a high turnover rate, avg feels like 2 years and gone.

Pros

Good salary by industry standards. Great People. Opportunities for travel.

Cons

Its 45 hours a week-minimum- which is unsustainable long term. they would probably find they would have less turn over of staff if they could get it down to 35-40 hours. Your relationship with management will vary greatly depending on which branch you work in. I liked my manager well enough but at the end of the day when a problem arose they always tow the company line regardless of the human implication.

Pros

Great travel perks, wonderful colleagues, good salary.

Cons

Long hours, work most weekends

Pros

Free lunch, staff are great on the level you are working on, ok travel perks (getting worse) fun training in London. Uniform so don’t have to think what to wear. Travel fun for your own trips.

Cons

Management in my travel center were awful!! Never taught how to be a manager and was only hired as had been there a long time. Would get angry and argue with staff, was out to get you if numbers weren’t great for one month, didn’t support you if you had personal stuff going on (got told couldn’t go to aunts funeral, still went). Targets are getting higher and higher compared to a few years ago. Upper management turn a blind eye and don’t listen when you try and express concerns, blame goes back to you. People in other travel centers can ruin your bookings or refuse to help. Literally little to no time in your personal life and almost impossible to take shifts. Have to book your annual leave nearly a year in advance, not everyone know what’s they’re doing that far. Can’t take annual leave on a Sunday! So regimented, if you’re off the phone more than ten minutes a manager is on your back. Have a stupid sales wheel you have to follow which doesn’t work with everyone’s selling styles, if you’re still selling and not following that wheel, you can get warnings.

Pros

Intensive well structured training. There is a lot to learn. Colleagues are one of the best things about the job. Fun, outgoing and everyone loves travel. Wide range of product to deal with and customers are mainly interesting well travelled people who are excited about their own travel. Perks include chances to travel to lots of places and stay in 4-5 star resorts often paid for by the company or suppliers.

Cons

Working in a 7 day a week retail job means weekends and some evening work but that is the nature of the role. More flexibility has been allowed recently to help balance this off.

Pros

Industry leading salary, promote from within which leads to job progression faster, like minded colleagues, get the travel, good social life and get taken out by suppliers. Always learning and being trained on new things, no day is ever the same so never bored!

Cons

Long hours and weekend work (but you are explained this from day 1), could do with a longer lunch break ( you do have your lunch delivered to your office each day free)