Trailfinders Reviews | Glassdoor.ie

Trailfinders Reviews

Updated 12 Jan 2020

To filter reviews, or .

3.9
80%
Recommend to a Friend
83%
Approve of CEO
Trailfinders CEO Toby Kelly
Toby Kelly
56 Ratings
Pros
Cons
  • "Fairly long hours, but that is all explained in full before you sign up(in 47 reviews)

  • "The work life balance can be a struggle(in 32 reviews)

More Pros and Cons
  1. "Travel Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Trailfinders full-time for less than a year

    Pros

    Intresting job sometimes people come up with some intresting destination ideas , also you have a travel fund to go towards your own travels which is pretty handy.

    Cons

    longish days and some things are regimented and could be done better , but not a bad place to work at all

    Trailfinders2018-11-08
  2. "Great place to work and see the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Team Leader in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 5 years

    Pros

    Travel perks, great people, rewarding for hard work, challenging. They are always improving there IT, open to suggestions for improvements on there processes from staff, they promote from within, if you can move around UK and Ireland you can get promoted quickly.

    Cons

    Unfortunately the hours are long, although they explicitly tell you at the interview stage, until you work 9 hour days and only get two days off together every other month it can burn a lot of people out and in a large office like Dublin the negativity can fester which isn't great for morale, there is a high turnover rate, avg feels like 2 years and gone.

    Advice to Management

    Rework the roster to give more two days off to staff. Encourage more 4 day work week staff, the staff who have moved onto 4 day weeks are selling just as much as your full time staff which speaks volumes on its own.

    Trailfinders2020-01-12
  3. "Worldwide Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Worldwide Travel Consultant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Trailfinders full-time for more than 3 years

    Pros

    Good salary by industry standards. Great People. Opportunities for travel.

    Cons

    Its 45 hours a week-minimum- which is unsustainable long term. they would probably find they would have less turn over of staff if they could get it down to 35-40 hours. Your relationship with management will vary greatly depending on which branch you work in. I liked my manager well enough but at the end of the day when a problem arose they always tow the company line regardless of the human implication.

    Advice to Management

    My advice is not so much for individual branch managers but more so for people in head office- have more respect for your individual employees needs. Improve working conditions and hire more people to cover the difference.

    Trailfinders2019-12-17
  4. "Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 3 years

    Pros

    Great travel perks, wonderful colleagues, good salary.

    Cons

    Long hours, work most weekends

    Advice to Management

    More patience.

    Trailfinders2019-09-07
  5. "Don’t bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Travel Consultant in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Trailfinders full-time for more than 3 years

    Pros

    Free lunch, staff are great on the level you are working on, ok travel perks (getting worse) fun training in London. Uniform so don’t have to think what to wear. Travel fun for your own trips.

    Cons

    Management in my travel center were awful!! Never taught how to be a manager and was only hired as had been there a long time. Would get angry and argue with staff, was out to get you if numbers weren’t great for one month, didn’t support you if you had personal stuff going on (got told couldn’t go to aunts funeral, still went). Targets are getting higher and higher compared to a few years ago. Upper management turn a blind eye and don’t listen when you try and express concerns, blame goes back to you. People in other travel centers can ruin your bookings or refuse to help. Literally little to no time in your personal life and almost impossible to take shifts. Have to book your annual leave nearly a year in advance, not everyone know what’s they’re doing that far. Can’t take annual leave on a Sunday! So regimented, if you’re off the phone more than ten minutes a manager is on your back. Have a stupid sales wheel you have to follow which doesn’t work with everyone’s selling styles, if you’re still selling and not following that wheel, you can get warnings.

    Show More

    Advice to Management

    Train your managers correctly like you do for frontline staff. Take front line staffs advice! The know what’s happening more than the people looking at statistics from a desk in Kensington. Be way more flexible with rosters, this is 2019, people can easily go somewhere else with a happier work life balance, which I am seeing as pretty high turnover

    Trailfinders2019-04-18
  6. "Great job, great people and lots of chances to travel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 8 years

    Pros

    Intensive well structured training. There is a lot to learn. Colleagues are one of the best things about the job. Fun, outgoing and everyone loves travel. Wide range of product to deal with and customers are mainly interesting well travelled people who are excited about their own travel. Perks include chances to travel to lots of places and stay in 4-5 star resorts often paid for by the company or suppliers.

    Cons

    Working in a 7 day a week retail job means weekends and some evening work but that is the nature of the role. More flexibility has been allowed recently to help balance this off.

    Advice to Management

    Many changes over the last 12 months in particularly have seen good improvements in working for you. Staff are being listened to. Lots of technical improvements to systems are also making a big difference to staff and customer experience.

    Trailfinders2018-10-29
  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Limerick, Limerick
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 10 years

    Pros

    Industry leading salary, promote from within which leads to job progression faster, like minded colleagues, get the travel, good social life and get taken out by suppliers. Always learning and being trained on new things, no day is ever the same so never bored!

    Cons

    Long hours and weekend work (but you are explained this from day 1), could do with a longer lunch break ( you do have your lunch delivered to your office each day free)

    Advice to Management

    Keep up the good work of praising staff when they do a good job, this means alot to all staff at all levels.

    Trailfinders2018-10-19
  8. "Fantastic perks and vibrant workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 10 years

    Pros

    Great travel perks, industry leading pay, like minded work colleagues, great possibilities for progression.

    Cons

    Working weekends and a little more than the conventional 40 hour week but compares favourably with other retail environments.

    Trailfinders2018-10-17
  9. "Best travel company in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 5 years

    Pros

    Great opportunity to make lots of money and develop within the company, while still being able to travel the world. Lots of training to expand your knowledge and sales skills.

    Cons

    Long hours and weekends, great after that

    Advice to Management

    Keep up the development and improvements

    Trailfinders2018-10-17
  10. Helpful (1)

    "Prepare to sacrifice alot!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Trailfinders full-time for less than a year

    Pros

    Great travel perks and even better people.

    Cons

    Treat staff like children, short breaks and people may struggle with the work-life balance.

    Advice to Management

    Give staff a bit more freedom and trust instead of having them on a leash.

    Trailfinders2018-03-24
Found 206 reviews