Trailfinders Reviews | Glassdoor.ie

Trailfinders Reviews

Updated 22 Nov 2019

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4.1
82%
Recommend to a Friend
87%
Approve of CEO
Trailfinders CEO Toby Kelly
Toby Kelly
55 Ratings
Pros
Cons
  • "Fairly long hours, but that is all explained in full before you sign up(in 47 reviews)

  • "The work life balance can be a struggle(in 32 reviews)

More Pros and Cons
  1. "Travel Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Trailfinders full-time for less than a year

    Pros

    Intresting job sometimes people come up with some intresting destination ideas , also you have a travel fund to go towards your own travels which is pretty handy.

    Cons

    longish days and some things are regimented and could be done better , but not a bad place to work at all

    Trailfinders2018-11-08
  2. "Travel Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 3 years

    Pros

    Great travel perks, wonderful colleagues, good salary.

    Cons

    Long hours, work most weekends

    Advice to Management

    More patience.

    Trailfinders2019-09-07
  3. "Don’t bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Travel Consultant in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Trailfinders full-time for more than 3 years

    Pros

    Free lunch, staff are great on the level you are working on, ok travel perks (getting worse) fun training in London. Uniform so don’t have to think what to wear. Travel fun for your own trips.

    Cons

    Management in my travel center were awful!! Never taught how to be a manager and was only hired as had been there a long time. Would get angry and argue with staff, was out to get you if numbers weren’t great for one month, didn’t support you if you had personal stuff going on (got told couldn’t go to aunts funeral, still went). Targets are getting higher and higher compared to a few years ago. Upper management turn... a blind eye and don’t listen when you try and express concerns, blame goes back to you. People in other travel centers can ruin your bookings or refuse to help. Literally little to no time in your personal life and almost impossible to take shifts. Have to book your annual leave nearly a year in advance, not everyone know what’s they’re doing that far. Can’t take annual leave on a Sunday! So regimented, if you’re off the phone more than ten minutes a manager is on your back. Have a stupid sales wheel you have to follow which doesn’t work with everyone’s selling styles, if you’re still selling and not following that wheel, you can get warnings.

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    Advice to Management

    Train your managers correctly like you do for frontline staff. Take front line staffs advice! The know what’s happening more than the people looking at statistics from a desk in Kensington. Be way more flexible with rosters, this is 2019, people can easily go somewhere else with a happier work life balance, which I am seeing as pretty high turnover

    Trailfinders2019-04-18
  4. "Great job, great people and lots of chances to travel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 8 years

    Pros

    Intensive well structured training. There is a lot to learn. Colleagues are one of the best things about the job. Fun, outgoing and everyone loves travel. Wide range of product to deal with and customers are mainly interesting well travelled people who are excited about their own travel. Perks include chances to travel to lots of places and stay in 4-5 star resorts often paid for by the company or suppliers.

    Cons

    Working in a 7 day a week retail job means weekends and some evening work but that is the nature of the role. More flexibility has been allowed recently to help balance this off.

    Advice to Management

    Many changes over the last 12 months in particularly have seen good improvements in working for you. Staff are being listened to. Lots of technical improvements to systems are also making a big difference to staff and customer experience.

    Trailfinders2018-10-29
  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Limerick, Limerick
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 10 years

    Pros

    Industry leading salary, promote from within which leads to job progression faster, like minded colleagues, get the travel, good social life and get taken out by suppliers. Always learning and being trained on new things, no day is ever the same so never bored!

    Cons

    Long hours and weekend work (but you are explained this from day 1), could do with a longer lunch break ( you do have your lunch delivered to your office each day free)

    Advice to Management

    Keep up the good work of praising staff when they do a good job, this means alot to all staff at all levels.

    Trailfinders2018-10-19
  6. "Fantastic perks and vibrant workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 10 years

    Pros

    Great travel perks, industry leading pay, like minded work colleagues, great possibilities for progression.

    Cons

    Working weekends and a little more than the conventional 40 hour week but compares favourably with other retail environments.

    Trailfinders2018-10-17
  7. "Best travel company in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cork
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 5 years

    Pros

    Great opportunity to make lots of money and develop within the company, while still being able to travel the world. Lots of training to expand your knowledge and sales skills.

    Cons

    Long hours and weekends, great after that

    Advice to Management

    Keep up the development and improvements

    Trailfinders2018-10-17
  8. Helpful (1)

    "Prepare to sacrifice alot!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Trailfinders full-time for less than a year

    Pros

    Great travel perks and even better people.

    Cons

    Treat staff like children, short breaks and people may struggle with the work-life balance.

    Advice to Management

    Give staff a bit more freedom and trust instead of having them on a leash.

    Trailfinders2018-03-24
  9. Helpful (4)

    "Stuck in the dark ages!"

    StarStarStarStarStar
    Current Employee - Travel Sales Consultant 

    I have been working at Trailfinders full-time for more than 5 years

    Pros

    The consultants you work with are great. Most people have come in for the love of travel. So in general you all have a lot in common. They’re the ones the keep you coming back day to day. Some good perks such as ETF, educational travel fund, which you can use to pay for some or all of your trips. Some very good staff rates on hotels etc. Good training both at the start and through your time there. Sales... coaches are there to help you improve on your sales. At senior level, the pay is decent. Good annual leave. All management have come up through the ranks in TF (there are also cons to this)

    Show More

    Cons

    Trailfinders have actively asked staff to write good reviews for Glassdoor so be mindful of what you read. CEO approval has gone from the lowest in the UK (somewhere around 2%) to 76%. It’s a a miracle. Its the 21st century. Not the army and Trailfinders seem to have forgotten that. If you want to be dressed like a school kid and treated like it, this could the place for you. Now a days, modern... companies try to help their staff stay motivated and give them more autonomy. When it comes work / life balance, Trailfinders has been left in the dust. Your day is constantly monitored. How long have to been on calls today? How many calls did you take? How long have to been away from your desk? How many bookings did you make today? As above, all management have come through the ranks in TF but this means they only know TF. Unfortunately this means they only know the TF and nothing else. They don’t know anything about creating a positive culture in the workplace. Far too many restrictions. Sales process is too scripted and if you don’t follow it, you will suffer if you try to go for new roles. They say they want to see your personality on your calls, but if you don’t phrase sentences a certain way, or ask questions a certain way, this is frowned upon. Taking holidays is a nightmare as you cannot take Sunday’s as a holiday day. Too many late shifts being snuck into the roster. Computer systems are outdated. Awful uniform that does t even match the rest of the company colours. Even with staff travel. Not allowed to do things that every other travel agent can do. Such as contact reps or avail of offers they have. Unless it is approved by staff travel. Staff don’t feel valued in any way. Just a staff number.

    Show More

    Advice to Management

    Do yourself a favour and get yourself invited to one of the offices in London like Google, Facebook, AirBnB and the like. I’m not saying this is what you should aim for, but there are a lot of things that could be learned. Look how happy the staff are, listen to the buzz in the office as you walk around, look at the facilities they provide for their staff to keep them happy. At the end of the day, happier... staff will be more productive staff. Also, get a HR team! As you can read from other reviews, people are t happy but TF don’t seem to care. They’ll happily wait for you to leave and replace you.

    Show More
    Trailfinders2018-03-17
  10. "Great people and travel perks. Not bad pay either. Tough work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Trailfinders full-time

    Pros

    Your colleagues paired with the great travel perks and travel stipend you receive are the best parts of the job.

    Cons

    The work life balance isn't great. You can often go 2 weeks without having back to back days off.

    Advice to Management

    Create a better roster plan where employees are never given schedules that do not give them at least 2 days off in a row together each week.

    Trailfinders2017-11-27
Found 202 reviews