Trailfinders Reviews

Pros

Intresting job sometimes people come up with some intresting destination ideas , also you have a travel fund to go towards your own travels which is pretty handy.

Cons

longish days and some things are regimented and could be done better , but not a bad place to work at all

Pros

Good salary by industry standards. Great People. Opportunities for travel.

Cons

Its 45 hours a week-minimum- which is unsustainable long term. they would probably find they would have less turn over of staff if they could get it down to 35-40 hours. Your relationship with management will vary greatly depending on which branch you work in. I liked my manager well enough but at the end of the day when a problem arose they always tow the company line regardless of the human implication.

Advice to Management

My advice is not so much for individual branch managers but more so for people in head office- have more respect for your individual employees needs. Improve working conditions and hire more people to cover the difference.

Pros

Great travel perks, wonderful colleagues, good salary.

Cons

Long hours, work most weekends

Advice to Management

More patience.

Pros

Free lunch, staff are great on the level you are working on, ok travel perks (getting worse) fun training in London. Uniform so don’t have to think what to wear. Travel fun for your own trips.

Cons

Management in my travel center were awful!! Never taught how to be a manager and was only hired as had been there a long time. Would get angry and argue with staff, was out to get you if numbers weren’t great for one month, didn’t support you if you had personal stuff going on (got told couldn’t go to aunts funeral, still went). Targets are getting higher and higher compared to a few years ago. Upper management turn a blind eye and don’t listen when you try and express concerns, blame goes back to you. People in other travel centers can ruin your bookings or refuse to help. Literally little to no time in your personal life and almost impossible to take shifts. Have to book your annual leave nearly a year in advance, not everyone know what’s they’re doing that far. Can’t take annual leave on a Sunday! So regimented, if you’re off the phone more than ten minutes a manager is on your back. Have a stupid sales wheel you have to follow which doesn’t work with everyone’s selling styles, if you’re still selling and not following that wheel, you can get warnings.

Advice to Management

Train your managers correctly like you do for frontline staff. Take front line staffs advice! The know what’s happening more than the people looking at statistics from a desk in Kensington. Be way more flexible with rosters, this is 2019, people can easily go somewhere else with a happier work life balance, which I am seeing as pretty high turnover

Pros

Intensive well structured training. There is a lot to learn. Colleagues are one of the best things about the job. Fun, outgoing and everyone loves travel. Wide range of product to deal with and customers are mainly interesting well travelled people who are excited about their own travel. Perks include chances to travel to lots of places and stay in 4-5 star resorts often paid for by the company or suppliers.

Cons

Working in a 7 day a week retail job means weekends and some evening work but that is the nature of the role. More flexibility has been allowed recently to help balance this off.

Advice to Management

Many changes over the last 12 months in particularly have seen good improvements in working for you. Staff are being listened to. Lots of technical improvements to systems are also making a big difference to staff and customer experience.

Pros

Great travel perks, industry leading pay, like minded work colleagues, great possibilities for progression.

Cons

Working weekends and a little more than the conventional 40 hour week but compares favourably with other retail environments.

Pros

Great opportunity to make lots of money and develop within the company, while still being able to travel the world. Lots of training to expand your knowledge and sales skills.

Cons

Long hours and weekends, great after that

Advice to Management

Keep up the development and improvements

Pros

Great travel perks and even better people.

Cons

Treat staff like children, short breaks and people may struggle with the work-life balance.

Advice to Management

Give staff a bit more freedom and trust instead of having them on a leash.