Trailfinders Reviews

Updated 22 Jun 2020

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4.1
78%
Recommend to a Friend
83%
Approve of CEO
Trailfinders CEO Toby Kelly
Toby Kelly
73 Ratings
Pros
Cons
More Pros and Cons
  1. "Best training, best perks, best systems, best support"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Limerick, Limerick
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 10 years

    Pros

    The company invests time and money in you from day 1 of the 5 week induction training in London and continues to do so throughout your career. There is a collegiate environment where your opinions and ideas are listened to, if not always taken up. There is a structure to work practice which is supportive and protects you and the client from mistakes. The company encourages you to travel and experience the vast range of products on offer. The staff benefits are generous and varied. TF uses the best systems in the industry making the job easy and efficient. TF has a hard earned reputation for being the most trusted travel company in Trust Pilot and wins numerous awards every year. This reputation gives you an edge when competing with other agents.

    Cons

    The cons in TF would be consistent with most retail careers. The hours are long, but you are paid for every minute you are in work. There is a lot of weekend work, but you still only work a 5 day week.

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  2. "Stuck in the past"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in Dublin, Dublin
    Doesn't Recommend

    I worked at Trailfinders full-time for more than 5 years

    Pros

    Great colleagues and amazing opportunities to travel along with free lunch.

    Cons

    Lack of consistency with decisions. Management are not trained to deal with people and are essentially former top sellers in the company.

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    Trailfinders Response

    February 26, 2020

    Thanks for your post. I'm sorry to hear that you found the incentives unachievable; a lot of time and consideration goes in to reviewing and setting the targets so that they challenge and reward consultants' efforts. Last month for example 89% of consultants company-wide hit a sales target and received a bonus.

  3. Helpful (1)

    "Great place to work and see the world"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Team Leader in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 5 years

    Pros

    Travel perks, great people, rewarding for hard work, challenging. They are always improving there IT, open to suggestions for improvements on there processes from staff, they promote from within, if you can move around UK and Ireland you can get promoted quickly.

    Cons

    Unfortunately the hours are long, although they explicitly tell you at the interview stage, until you work 9 hour days and only get two days off together every other month it can burn a lot of people out and in a large office like Dublin the negativity can fester which isn't great for morale, there is a high turnover rate, avg feels like 2 years and gone.

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  4. Helpful (1)

    "Worldwide Travel Consultant"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Worldwide Travel Consultant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Trailfinders full-time for more than 3 years

    Pros

    Good salary by industry standards. Great People. Opportunities for travel.

    Cons

    Its 45 hours a week-minimum- which is unsustainable long term. they would probably find they would have less turn over of staff if they could get it down to 35-40 hours. Your relationship with management will vary greatly depending on which branch you work in. I liked my manager well enough but at the end of the day when a problem arose they always tow the company line regardless of the human implication.

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  5. "Travel Consultant"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 3 years

    Pros

    Great travel perks, wonderful colleagues, good salary.

    Cons

    Long hours, work most weekends

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  6. "Don’t bother"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Travel Consultant in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Trailfinders full-time for more than 3 years

    Pros

    Free lunch, staff are great on the level you are working on, ok travel perks (getting worse) fun training in London. Uniform so don’t have to think what to wear. Travel fun for your own trips.

    Cons

    Management in my travel center were awful!! Never taught how to be a manager and was only hired as had been there a long time. Would get angry and argue with staff, was out to get you if numbers weren’t great for one month, didn’t support you if you had personal stuff going on (got told couldn’t go to aunts funeral, still went). Targets are getting higher and higher compared to a few years ago. Upper management turn a blind eye and don’t listen when you try and express concerns, blame goes back to you. People in other travel centers can ruin your bookings or refuse to help. Literally little to no time in your personal life and almost impossible to take shifts. Have to book your annual leave nearly a year in advance, not everyone know what’s they’re doing that far. Can’t take annual leave on a Sunday! So regimented, if you’re off the phone more than ten minutes a manager is on your back. Have a stupid sales wheel you have to follow which doesn’t work with everyone’s selling styles, if you’re still selling and not following that wheel, you can get warnings.

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    Trailfinders Response

    May 7, 2019

    Thanks for taking the time to provide your feedback and I’m glad you found the training in London and travel perks such positives. Your other comments do not ring true however; we have a transparent and rigorous in-house recruitment process to ensure that only those suited to manage our travel centres make it into those positions and they receive ongoing training and support so that they can do their job well. Getting an ideal work / life balance is a challenge with any job but we continue to make changes to our roster systems and procedures to make this as easy as possible for staff and certainly would never refuse time off for something like a funeral.

  7. "Travel Expert"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Trailfinders full-time for less than a year

    Pros

    Intresting job sometimes people come up with some intresting destination ideas , also you have a travel fund to go towards your own travels which is pretty handy.

    Cons

    longish days and some things are regimented and could be done better , but not a bad place to work at all

  8. "Great job, great people and lots of chances to travel."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 8 years

    Pros

    Intensive well structured training. There is a lot to learn. Colleagues are one of the best things about the job. Fun, outgoing and everyone loves travel. Wide range of product to deal with and customers are mainly interesting well travelled people who are excited about their own travel. Perks include chances to travel to lots of places and stay in 4-5 star resorts often paid for by the company or suppliers.

    Cons

    Working in a 7 day a week retail job means weekends and some evening work but that is the nature of the role. More flexibility has been allowed recently to help balance this off.

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  9. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Supervisor in Limerick, Limerick
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 10 years

    Pros

    Industry leading salary, promote from within which leads to job progression faster, like minded colleagues, get the travel, good social life and get taken out by suppliers. Always learning and being trained on new things, no day is ever the same so never bored!

    Cons

    Long hours and weekend work (but you are explained this from day 1), could do with a longer lunch break ( you do have your lunch delivered to your office each day free)

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  10. "Fantastic perks and vibrant workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trailfinders full-time for more than 10 years

    Pros

    Great travel perks, industry leading pay, like minded work colleagues, great possibilities for progression.

    Cons

    Working weekends and a little more than the conventional 40 hour week but compares favourably with other retail environments.

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