CRM Developer

Location

Dublin Airport, County Dublin, Ireland (Hybrid)

Department

Group IT

Reporting to

Group Director of Digital & BI

Our Business

Glen Dimplex is a privately-owned international group headquartered in Ireland across four main product areas: Heating & Ventilation, Consumer Appliances, Flame and Precision Cooling. We are one of the world's leading manufacturers of electric heating appliances and a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation.

Our Purpose is to be leader in the transition to a sustainable world by empowering our customers in their everyday lives. This purpose drives our teams in the work we do to help customers transition through using our products and services.

The organisation is on a journey to consolidate and rationalise its disparate and standalone business application systems and data into its Dynamics Platform across commercial, marketing, customer service, field service and other business functions.

Role Purpose

As a CRM Developer you will be responsible for designing, developing, testing, and implementing custom solutions and configurations within the Microsoft Dynamics 365 Customer Relationship Management (CRM) platform. This role demands a deep understanding of Dynamics 365 modules, as well as proficiency in software development, business process optimisation, integration, and support. You will work closely with business customers/stakeholders to transform business requirements into functional technical solutions that drive organisational growth and efficiency.

Key Accountabilities

Solution Design & Development:

• Work with the business to define requirements and features
• Analyse the business requirements and design robust, scalable, and secure CRM features and solutions using Microsoft Dynamics 365.
• Develop custom workflows, plugins, and integrations to enhance the platform’s capabilities.

Customisation

• Customise Dynamics 365 CRM entities, forms, views, dashboards, and business process flows to meet specific business needs.
• Employ out-of-the-box tools and custom code when necessary.

Integration:

• Design and implement seamless integrations between Dynamics 365 CRM and other enterprise systems, including ERP (SAP and Biz21), third-party applications, and cloud services (such as Microsoft Azure).

Data Migration:

• Plan and execute data migration strategies from legacy systems to Dynamics 365 CRM, ensuring data integrity, mapping, and transformation meet business objectives.

Testing & Quality Assurance:

• Develop and execute unit, integration, and system tests to ensure solutions meet quality standards and functional requirements.

Support & Maintenance:

• Provide on-going support, troubleshooting, and maintenance for the Dynamics 365 CRM environment.
• Resolve issues, apply updates, and ensure system reliability and performance.

Documentation:

• Produce and maintain comprehensive technical documentation, including solution designs, configuration notes, integration guides, and user support materials.

User Training & Support:

• Assist in developing training materials and provide technical support to end users, ensuring smooth adoption of new features and enhancements.

Compliance & Security:

• Implement best practices for data security, user access management, and compliance with relevant data protection regulations (such as GDPR).

Continuous Improvement:

• Stay current with the latest Dynamics 365 CRM capabilities, updates, and industry trends. Identify areas for process improvement and propose innovative solutions.

Key Skills & Experience

Essential

• Hands-on experience with Microsoft Dynamics 365 CRM, including modules such as Sales, Customer Service, Marketing, and Field Service.
• Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI, Data Flows).
• Strong knowledge of Microsoft Dataverse (Common Data Service).
• Experience with programming languages such as C#, .NET, JavaScript, and TypeScript.
• Familiarity with web technologies (HTML, CSS, REST APIs, SOAP, OAuth).
• Experience developing custom plugins, workflows, and integrations for Dynamics 365 CRM.
• Solid understanding of relational databases, particularly Microsoft SQL Server.
• Expertise in data migration tools and methodologies (SSIS).
• Knowledge of security, authentication, and authorisation best practices within Dynamics 365.

Desirable

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification.
• Microsoft Certified: Power Platform Functional Consultant Associate or Developer Associate.
• Experience with Azure Logic Apps, Azure Functions, and Azure Service Bus.
• Background in integrating Dynamics 365 CRM with other Microsoft services (e.g., SharePoint, Teams, Outlook).
• Experience with DevOps tools and processes, such as Azure DevOps or Git.
• Experience with project management and service desk tools (JIRA, FreshService)
• Exposure the AI related technologies (e.g. Virtual Agents, Azure AI)

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
• 5 years of experience in a CRM development, or a related role.
• Relevant certifications (e.g. Dynamics 365 Fundamentals (CRM), Power Platform Developer Associate (PL‑400), Power Platform Solution Architect Expert (PL‑600)) are a plus alongside technical certifications in cloud platforms, automation tools or enterprise systems.

Personal Attributes

• Outcome‑focused and pragmatic, with a strong bias towards delivery
• Comfortable challenging existing ways of working
• Structured thinker with strong problem‑solving skills
• Collaborative and influential, able to operate across organisational boundaries
• Commercially minded, with a clear focus on cost, value and return on investment
• Technically curious, with a strong interest in digital tools, automation capabilities and modern ways of working
• Data informed, able to interpret metrics, dashboards and analytics to guide decisions
• Adaptable and resilient when working with ambiguity, shifting priorities and evolving technology landscapes
• Strong documentation and organisational discipline to ensure clarity across requirements, processes and outcomes
• Systems thinker, able to understand how processes, data flows and platforms connect across a complex organisation
• Proactive in identifying opportunities, risks and dependencies across teams and technologies

Competencies

• Familiarity with Agile, Scrum, or other software development methodologies.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a dynamic team environment.

Travel

From time to time, you may be required to travel in order to participate in requirements gathering sessions with local business analysts and stakeholders at other sites.

Glen Dimplex Values

At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

• Think Customer
• Care About People
• Value Innovation
• Keep It Simple

Acknowledgement

This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.