Technical support specialist Interview Questions
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Technical Support Specialist interview questions shared by candidates
Tell us about yourself.
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General response about you and your accolades.
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Did not receive the interview invitation
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Did not receive an invitation for a next step.
If a VP calls you and says, "I can't access an important file I need for a meeting I'm conducting in 10 minutes. It's on my I drive but there's a red X on it and I can't access it. My admin says she can, but it's not working for me." What would you do to resolve the issue?
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Have the admin send him/her the file needed. Wasting time trying to troubleshoot an inaccessible network drive will make the VP late for the meeting. Less
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Another good question: Are you responsible for maintaining this VP's access & permissions because if so, you just passed the buck in the worst way! If you are responsible for assisting this person in retrieving the access to thier files than your answer better not be "get a copy from your admin assistant"!!.. also consider the security protocol of the company involved. Is this a matter that should be handled without proper verification and security protocol first as you don't want to prescribe access to restricted files if this was a "Fishing Call" Less
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Right click the drive and select connect
What is your understanding of DNS?
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An Internet service that translates domain names into IP addresses. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned. Less
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Domain name Systems is the application that controls all the settings of your domain name such as your MX records, CNAME records and A Records. Less
How can you check the IP address on Linux and windows
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Ifconfig --- Linux Ifconfig --- Windows
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For windows: ipconfig; for Linux: ip address
How does your current company deal with solution requests?
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Through a ticketing system, emails, chat, and phone call
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Sales department
"What is sysprep, and how is it used in an everyday computer enviornment?"
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Sysprep is a tool designed for administrators, and OEM's. After you perform the initial setup steps on a single computer, you can run the tool to prepare the sample computer for cloning. -Microsoft Less
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I had no idea... never had to use sysprep
How much experience do you have in call-center tech support?
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I would follow up with, having both tech support and call center experience, I believe I have (number of years exp.) in assisting customers over the phone and would have no problem providing tech support over this medium. Less
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While I have several years of both tech support and call center experience, I have no tech support experience in a call center. So the interviewer, again a very nice and professional employee, seemed to completely lose interest in the interview. Less