Technical support specialist Interview Questions


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Software Specialist/Technical Support/Technical Account Manager(TAM) was asked...18 August 2017

SQL Command?

3 Answers

What is cloud computing?

Can you pls tell what were the other questions asked that is other then java , SQL , Linux. Why you declined offer? And what was the salary they were offering? Less

19000k /m


Tell us about yourself.

3 Answers

General response about you and your accolades.

Did not receive the interview invitation

Did not receive an invitation for a next step.

Insight Global

If a VP calls you and says, "I can't access an important file I need for a meeting I'm conducting in 10 minutes. It's on my I drive but there's a red X on it and I can't access it. My admin says she can, but it's not working for me." What would you do to resolve the issue?

3 Answers

Have the admin send him/her the file needed. Wasting time trying to troubleshoot an inaccessible network drive will make the VP late for the meeting. Less

Another good question: Are you responsible for maintaining this VP's access & permissions because if so, you just passed the buck in the worst way! If you are responsible for assisting this person in retrieving the access to thier files than your answer better not be "get a copy from your admin assistant"!!.. also consider the security protocol of the company involved. Is this a matter that should be handled without proper verification and security protocol first as you don't want to prescribe access to restricted files if this was a "Fishing Call" Less

Right click the drive and select connect


How many words can you type per minute? Please provide a typing test proof.

2 Answers

I performed a WPM typing test and provided them the screenshot with the time. They made me do another one during the interview with them standing over me. Less

Arif Mohamed was the person you interviewed with.

Volanté Systems

How can you check the IP address on Linux and windows

2 Answers

Ifconfig --- Linux Ifconfig --- Windows

For windows: ipconfig; for Linux: ip address

Voxpro Communications

What is your understanding of DNS?

2 Answers

An Internet service that translates domain names into IP addresses. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name might translate to The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned. Less

Domain name Systems is the application that controls all the settings of your domain name such as your MX records, CNAME records and A Records. Less


What is a modem?

2 Answers

You shouldn't be applying for this job if you can't answer this question.

Modem is a hardware network providing device which converts date to signals, it can be used in phones , tabs, personal computer etc to connect with the word around us Less


How much experience do you have in call-center tech support?

2 Answers

I would follow up with, having both tech support and call center experience, I believe I have (number of years exp.) in assisting customers over the phone and would have no problem providing tech support over this medium. Less

While I have several years of both tech support and call center experience, I have no tech support experience in a call center. So the interviewer, again a very nice and professional employee, seemed to completely lose interest in the interview. Less


"What is sysprep, and how is it used in an everyday computer enviornment?"

2 Answers

Sysprep is a tool designed for administrators, and OEM's. After you perform the initial setup steps on a single computer, you can run the tool to prepare the sample computer for cloning. -Microsoft Less

I had no idea... never had to use sysprep


How does your current company deal with solution requests?

2 Answers

Through a ticketing system, emails, chat, and phone call

Sales department

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