OneSupport Interview Questions
Updated 28 Oct 2022
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Interviews at OneSupport
Interviews for Top Jobs at OneSupport
- Technical Support Representative (46)
- Customer Service Representative (21)
- Work At Home Telephone Customer Service Representative (9)
- Tech Support (6)
- Tech Support Representative (6)
- TSR L1 (6)
- Technical Support Representative (WAH) (5)
- Tier One Tech Support (4)
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- Technical Support (3)
- Work From Home Customer Service Representative (3)
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- TSR (2)
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- Customer Service (2)
- Work At Home Tech Support (2)
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- Technical Support Representative and Customer Service (1)
- Remote Technical Support (1)
- Sales (1)
- Work At Home Agent (1)
- Customer Service and Technical Support (1)
- Customer Care (1)
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- TSR Trainee (1)
- Client Support Representative (1)
- Sales Representative (1)
- Costumer Service Representative (1)
- Tech Support/Customer Service Representative (1)

Anonymous Employee
I interviewed at OneSupport
It was very easy. Talked with a recruiter then we set up a video interview. Was offered a job on the spot after a video interview. They require you bring your own equipment and the training was easy for the contract I am in
- Can you tell me what the difference between DSL, Cable, and Fiber internet?

Anonymous Employee
I applied online. I interviewed at OneSupport
Initial phone call with recruitment was going over hours, availability, and computer software and setting up the webcam interview. Webcam interview was going over all the requirements for the computer and what’s expected, also getting to know a little bit about the company and what the work life would be like.
- How would you handle a situation where a customer is very upset.

Anonymous Interview Candidate
I interviewed at OneSupport
First, they send you an email telling you they are interested in a 30-minute phone interview. Usually, they also have some assessments you complete beforehand. After the interview, it is either the job or they keep quiet.
- Q. Tell me about yourself. Q. What was the job you enjoyed most. Q. How would you handle a difficult customer? Q. How do you multitask. Q. What are you looking for in this job?

Anonymous Employee
I interviewed at OneSupport
Fast and easy interview. Asked the usual HR questions. Asked about previous experience in customer service. Received an offer the same day. Very nice interviewer. Answered all of my questions.
- Why do you want to work here?

Anonymous Employee
I applied online. The process took 7 weeks. I interviewed at OneSupport
There were 3 face-to-face interviews to discuss overall skills, work ethic, and availability over the course of two weeks. Once hired, you will complete two simple training weeks via online classroom training.
- What is your experience working with customers?

Anonymous Interview Candidate
I applied online. The process took 1 week. I interviewed at OneSupport in Jun 2021
They are pretty particular about computer specs. The recruiters were kind & seemed helpful. Overall, be sure your computer is in tiptop condition before doing the second interview, and prepare for slightly confusing questions.
- Q: If you did fail at this job, what would be the reason for that?

Anonymous Employee in Sauk Rapids, MN
I applied online. I interviewed at OneSupport (Sauk Rapids, MN) in Apr 2021
The process was very fast she was very nice and friendly I would recommend to a friend the interview process was easy seem like a decent job I heard back right away
- What made me a good candidate

Anonymous Employee in Horn Lake, MS
I applied online. I interviewed at OneSupport (Horn Lake, MS) in Feb 2021
It was very comforting and easy. Job description was very well explained. Yes it did take a long time for it was worth it, I think that we are given the opportunity to get to know the recruiter and them the same. Great rapport.
- How long do you plan on staying with the company if hired?

Anonymous Employee
I interviewed at OneSupport
Awesome people who do the interview. They are very professional and yes their voices are remarkable. My first week of training with them were also amazing although a lot of us had anxiety attack as it is very normal having a new job but I catch up easily with the tools. It takes practice to get used to it. I love our callers most of the time but of course not all are nice to me but I learned to apply the gift of humility. I love most of my superiors. You will hate to leave the job because of the good people you will encounter along your journey with them and because you will just love what you are doing. There are good people as well as bad but most of the people I encountered with this company are exceptional. And oh that chat group that turned some rough days into fun! Overall great experience with them.
- If I planned to stay long in the company

Anonymous Employee in Tampa, FL
I applied online. I interviewed at OneSupport (Tampa, FL) in Jan 2021
It was really nice pretty simple basic questions I got called three times lady was nice dealing with really nice and easy-going people First you do a speed test you have to have a computer preferably an all in one with a mic and a USB that goes with it you also do a video interview after the first to get a background check
- Regular interview questions, nothing out the norm
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