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OneSupport Reviews

Updated 14 Mar 2023

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Found 744 of over 761 reviews
3.3
57% Recommend to a Friend
OneSupport President and CEO Anthony Herrera
73% Approve of CEO

Found 742 of over 761 reviews

3.3
57%
Recommend to a Friend
73%
Approve of CEO
OneSupport President and CEO Anthony Herrera
Anthony Herrera
341 Ratings
Pros
  • "Easy going decent pay work from home(in 307 reviews)

  • "Flexible schedule, supportive management and work from home(in 80 reviews)

  • Cons
  • "Starts with low pay and alot of work(in 68 reviews)

  • "I requested to be a part of the tech support team, and it took me (and others) a week to realize we were being trained for account services(in 34 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 2.0
      Former Employee, more than 1 year

      Quality of Life Dependent on Department

      14 Mar 2023 - Supervisor in San Marcos, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can work from home Can easily advance with moderate amount of effort May get assigned to an easy contract/position (I believe one department worked for a state's Fish and Wildlife department) Some contracts award bonuses based on performance Sometimes you talk to nice people on the phones

      Cons

      May get assigned to a difficult contract (Customer service and tech support for a major ISP. Mine was Frontier communications) Completely inadequate training (I was trained by Frontier employees and I'm not confident they ever worked phones.) High stress Constantly changing standards and expectations Cannot defend yourself against abusive customers unless its sexual harassment. Was once screamed at by a customer for over an hour and not allowed to hang up.

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      1 person found this review helpful
    2. 3.0
      Former Employee, more than 1 year

      Love my co-workers....

      22 Feb 2023 - L2 Customer Service Representative in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing co-workers Work from home-fully remote position Agents assist each other and have each other's backs

      Cons

      PAY. Continuously increasing notes and added responsibilities but no increase in pay capped out at $15.50 per hour No room for advancement Work is contractual and could end at any moment.

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      1 person found this review helpful
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    4. 3.0
      Former Employee, more than 5 years

      A very stressful job

      26 Feb 2023 - Technical Support Agent I in Dallas-Fort Worth
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Hours Remote Work Decent pay Internal hiring for upper positions was common

      Cons

      Less focus on tech support/customer service, heavy focus on selling extra products/upgrades to customers Making sales was the number 1 focus above all other metrics Nonstop calls, basically 0 downtime to followup with customers/issues, so you will be using your breaks/lunch for those things. Not much communication between mgmt and employees (I was told about 2 hours before my shift that I was being moved to a completely different department and job)

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    5. 3.0
      Current Employee, more than 1 year

      It'd be great if the pay was better

      4 Oct 2022 - Customer Service Representative (CSR) in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Lenient management will help with your schedule and tardiness/absences can be made up or excuses with PTO. -Working from home can be a plus or negative but I enjoy it. Used to be strictly onsite but it doesn't seem like it'll go back to that soon. -Frequent bonus offers for gift cards and other rewards based on performance.

      Cons

      -Not worth the pay. The work can be stressful and they implement new tasks or stricter requirements often. Even working for many years will get you a pay raise of a dollar or two. -Processes in support can often seem unnecessary or intrusive but are required for scoring. -Lack of information presented to customers leaves them with a lot of questions for customer support. This leads to an increase in volume of customers with simple questions that could've been easily avoided. This leads into my other con point: -Agent availability can seem limited. There are often times where customer volume is high and this causes a queue to form. Sometimes customers will be waiting for over 20 minutes for a response. All of these issues are discussed within the advise section.

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      1 person found this review helpful
    6. 4.0
      Current Employee

      Third Party contracted

      2 Mar 2023 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -No experience needed -No college needed -Pay incentives based on performance

      Cons

      *Contracts you to work for another company so you wont get paid as much as an actual employee of that company.

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    7. 4.0
      Former Employee, less than 1 year

      Great people, horrible calls.

      7 Jan 2023 - Customer Care Account Services Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is good compared to some, the management understand that we are people and not robots. Yes, there's metrics to meet but management helps make sure your meeting those! There is plenty of room for promotions.

      Cons

      Set hours, with no options to be absent due to emergency. If absent, you get a attendance strike. You MUST be available for at least one weekend day, which wasn't feasible for me but could be good for others. Dealing with some of the customers can be rough. You cant have thin skin to take the calls.

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    8. 3.0
      Current Employee, more than 3 years

      The OneSupport Experience

      18 Jan 2023 - Technical Support Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good leadership - Friendly Team - Competitions that award further benefits such as PTO, Cash, Gift Cards

      Cons

      - The Customers tend to get upset easily due to some of the processes or company policies we have to uphold - Work tools are either outdated or don't work often - Most trainings for new tools/areas aren't as filled with knowledge as they should be

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    9. 3.0
      Former Employee, more than 1 year

      Call Center Mill With Great Management.

      18 Jan 2023 - L2 Supervisor in San Marcos, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked for the company for almost 2 years, became an l2 after a month on the job. I felt like management was great at the job, the pay was sub-par and the work environment was alright. Overall the job lacked the opportunity to grow at a decent pace and had a relatively low pay ceiling. It's contract work and while I worked for the TWC my entire time there, other individuals were passed around to different contracts at random. Overall, I loved my bosses, didn't really like my pay but never had any trouble doing the work.

      Cons

      Bad health insurance, Low wage ceiling

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    10. 3.0
      Former Employee, more than 3 years

      Good stepping stone job

      22 Feb 2023 - Sales Representative in San Marcos, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote, flexibility, commission, insurance, easy job to get.

      Cons

      Constantly changing employees departments, no raises, commission plans constantly changed but never for the better (for the employee), insurance is expensive, little vacation, no sick time, lots of micromanagement.

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    11. 2.0
      Current Employee, more than 1 year

      Bad clients

      13 Feb 2023 - Technical Support in San Marcos, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have a great manager.

      Cons

      Luck based metrics prevent any raises. Clients have far different standards than we do as One support employees. Incompetent supervisors. Scheduling issues.

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    Viewing 1 - 10 of 742 Reviews
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    OneSupport Reviews FAQs

    OneSupport has an overall rating of 3.3 out of 5, based on over 761 reviews left anonymously by employees. 57% of employees would recommend working at OneSupport to a friend and 44% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at OneSupport. This rating has decreased by -6% over the last 12 months.

    57% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

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    Glassdoor has 761 OneSupport reviews submitted anonymously by OneSupport employees. Read employee reviews and ratings on Glassdoor to decide if OneSupport is right for you.