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OneSupport Reviews

Updated 24 Nov 2022

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Found 729 of over 744 reviews
3.4
58% Recommend to a Friend
OneSupport President and CEO Anthony Herrera
74% Approve of CEO

Found 727 of over 744 reviews

3.4
58%
Recommend to a Friend
74%
Approve of CEO
OneSupport President and CEO Anthony Herrera
Anthony Herrera
335 Ratings
Pros
  • "Easy going decent pay work from home(in 307 reviews)

  • "Flexible schedule, supportive management and work from home(in 80 reviews)

  • Cons
  • "Starts with low pay and alot of work(in 68 reviews)

  • "I requested to be a part of the tech support team, and it took me (and others) a week to realize we were being trained for account services(in 34 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee, less than 1 year

      Good staff

      22 Nov 2022 - Customer Service Representative in San Marcos, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible time and good management

      Cons

      Repetitive work but flexible hours

      Continue reading
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    2. 5.0
      Current Employee, less than 1 year

      Great Place to Work

      17 Nov 2022 - Technical Support Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fellow employees are very nice and always helpful, same to the management. Had two weeks of paid training, they did a wonderful job with the training as well. Requesting leave or if something comes up they have a great points system and they are very understanding about stuff that may pop up.

      Cons

      Still waiting for first raise..

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    4. 4.0
      Current Employee

      Its ok

      12 Nov 2022 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They work with your schedule

      Cons

      It takes a while for a raise

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    5. 1.0
      Former Employee, more than 8 years

      Worst place to work -- it's a back hole

      24 Nov 2022 - Tech Support Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can be in your own house. And that's IT. No other pros.

      Cons

      Everything. Horrible benefits. As in you can pay for them but enjoy that 10k plus deductible before anything is covered... the deductible that's more than half a years salary... "insurance benefits you can't afford to use" is what i call that.Horrible pay. Horrible raises if you can even beg enough times to get a 10 cent raise. Myself and multiple other long term hard working employees have gone YEARS without a raise for no valid reason. The company will come up with any reason to not give you one. And if you show them that reason doesn't work anymore or makes no sense.... Ask next time and they'll come up with another ridiculous reason or "issue" you need to work on. It's absurd and so shameful. And when i say years, i don't mean 1 or 2.... It's common place for 4, 5, or more years to go by where you're refused a raise... Hmm... If your employees are so horrible that they don't deserve a raise for half a decade, why don't you fire them? ... You don't because they are in fact some of your best employees and you can't live without them, but your greed is above it all and you refuse to pay people even half a decent living wage much less a promotion for an extra 10 to 15 cents an hour. P.S. THIS COMPANY HAS ALSO BEEN SUED RECENTLY BECAUSE THEY HAD EMPLOYEES WORKING OFF THE CLOCK FOR VARIOUS JOB DUTIES, THREATENING REPERCUSSIONS IF EMPLOYEE DIDN'T COMPLETE SUCH DUTIES, REPRIMANDED EMPLOYEES IF THEY DIDN'T FINISH TASKS OFF THE CLOCK, DIDN'T WANT TO ASSIGN TIME INTO THEIR PAID SHIFT TO BE ABLE TO COMPLETE EVEN A FRACTION OF JOB DUTIES THEY EXPECTED TO BE DONE WHILE CLOCKED OUT AND NOT GETTING PAID.... MULTIPLE EMPLOYEES STARTED THIS LAWSUIT AND OTHERS JOINED AND THIS WAS *NOT* AN ISOLATED INCIDENT. THIS WAS WIDE SPREAD WAGE THEFT AND IT STILL CONTINUES.

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    6. 4.0
      Current Employee

      Good

      18 Oct 2022 - Associate Level-1 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team, work from home

      Cons

      hourly pay could be better

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    7. 4.0
      Current Employee

      Remote work

      14 Oct 2022 - Customer Service Representative in Memphis, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Offers a good work/life balanced schedule, 1 hour lunch breaks

      Cons

      Low pay, benefits are blah

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    8. 1.0
      Former Employee

      Run forest Run

      18 Nov 2022 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      coworkers were the only pro

      Cons

      short training training doesnt prepare you at all for the software systems constantly crashing calls micromanaged

      Continue reading
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    9. 4.0
      Current Employee, more than 1 year

      Great Place to Work

      10 Oct 2022 - level 2 customer service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It might depend on the dept, but the TWC dept was a great place to work, the complainants can be rude at times, but most are nice. Same with the TLs there are some great ones. The schedule is somewhat flexible, but the pay is not as high as some other work at home companies.

      Cons

      Low Pay Many random changes

      Be the first to find this review helpful
    10. 4.0
      Current Employee, more than 1 year

      Good Company for Contract Workers

      30 Sep 2022 - Collections Specialist in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Managers are easy to deal with and co-workers are always positive Able to work remote and multiple contracts are always available The company actively promotes for L2 and Floor Managers Company does offer insurance and retirement plans

      Cons

      Only work contracts, no permanent employment Schedules, pay rates, and work loads are entirely dependent on the contract Contract terms may change suddenly and without warning

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    11. 3.0
      Current Employee, more than 1 year

      It'd be great if the pay was better

      4 Oct 2022 - Customer Service Representative (CSR) in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Lenient management will help with your schedule and tardiness/absences can be made up or excuses with PTO. -Working from home can be a plus or negative but I enjoy it. Used to be strictly onsite but it doesn't seem like it'll go back to that soon. -Frequent bonus offers for gift cards and other rewards based on performance.

      Cons

      -Not worth the pay. The work can be stressful and they implement new tasks or stricter requirements often. Even working for many years will get you a pay raise of a dollar or two. -Processes in support can often seem unnecessary or intrusive but are required for scoring. -Lack of information presented to customers leaves them with a lot of questions for customer support. This leads to an increase in volume of customers with simple questions that could've been easily avoided. This leads into my other con point: -Agent availability can seem limited. There are often times where customer volume is high and this causes a queue to form. Sometimes customers will be waiting for over 20 minutes for a response. All of these issues are discussed within the advise section.

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 727 Reviews
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    OneSupport Reviews FAQs

    OneSupport has an overall rating of 3.4 out of 5, based on over 744 reviews left anonymously by employees. 58% of employees would recommend working at OneSupport to a friend and 45% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at OneSupport. This rating has decreased by -5% over the last 12 months.

    58% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated OneSupport 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

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