OneSupport Reviews

Pros

You can work from home Can easily advance with moderate amount of effort May get assigned to an easy contract/position (I believe one department worked for a state's Fish and Wildlife department) Some contracts award bonuses based on performance Sometimes you talk to nice people on the phones

Cons

May get assigned to a difficult contract (Customer service and tech support for a major ISP. Mine was Frontier communications) Completely inadequate training (I was trained by Frontier employees and I'm not confident they ever worked phones.) High stress Constantly changing standards and expectations Cannot defend yourself against abusive customers unless its sexual harassment. Was once screamed at by a customer for over an hour and not allowed to hang up.

Pros

Amazing co-workers Work from home-fully remote position Agents assist each other and have each other's backs

Cons

PAY. Continuously increasing notes and added responsibilities but no increase in pay capped out at $15.50 per hour No room for advancement Work is contractual and could end at any moment.

Pros

Flexible Hours Remote Work Decent pay Internal hiring for upper positions was common

Cons

Less focus on tech support/customer service, heavy focus on selling extra products/upgrades to customers Making sales was the number 1 focus above all other metrics Nonstop calls, basically 0 downtime to followup with customers/issues, so you will be using your breaks/lunch for those things. Not much communication between mgmt and employees (I was told about 2 hours before my shift that I was being moved to a completely different department and job)

Pros

-Lenient management will help with your schedule and tardiness/absences can be made up or excuses with PTO. -Working from home can be a plus or negative but I enjoy it. Used to be strictly onsite but it doesn't seem like it'll go back to that soon. -Frequent bonus offers for gift cards and other rewards based on performance.

Cons

-Not worth the pay. The work can be stressful and they implement new tasks or stricter requirements often. Even working for many years will get you a pay raise of a dollar or two. -Processes in support can often seem unnecessary or intrusive but are required for scoring. -Lack of information presented to customers leaves them with a lot of questions for customer support. This leads to an increase in volume of customers with simple questions that could've been easily avoided. This leads into my other con point: -Agent availability can seem limited. There are often times where customer volume is high and this causes a queue to form. Sometimes customers will be waiting for over 20 minutes for a response. All of these issues are discussed within the advise section.

Pros

-No experience needed -No college needed -Pay incentives based on performance

Cons

*Contracts you to work for another company so you wont get paid as much as an actual employee of that company.

Pros

The pay is good compared to some, the management understand that we are people and not robots. Yes, there's metrics to meet but management helps make sure your meeting those! There is plenty of room for promotions.

Cons

Set hours, with no options to be absent due to emergency. If absent, you get a attendance strike. You MUST be available for at least one weekend day, which wasn't feasible for me but could be good for others. Dealing with some of the customers can be rough. You cant have thin skin to take the calls.

Pros

- Good leadership - Friendly Team - Competitions that award further benefits such as PTO, Cash, Gift Cards

Cons

- The Customers tend to get upset easily due to some of the processes or company policies we have to uphold - Work tools are either outdated or don't work often - Most trainings for new tools/areas aren't as filled with knowledge as they should be

Pros

Worked for the company for almost 2 years, became an l2 after a month on the job. I felt like management was great at the job, the pay was sub-par and the work environment was alright. Overall the job lacked the opportunity to grow at a decent pace and had a relatively low pay ceiling. It's contract work and while I worked for the TWC my entire time there, other individuals were passed around to different contracts at random. Overall, I loved my bosses, didn't really like my pay but never had any trouble doing the work.

Cons

Bad health insurance, Low wage ceiling

Pros

Remote, flexibility, commission, insurance, easy job to get.

Cons

Constantly changing employees departments, no raises, commission plans constantly changed but never for the better (for the employee), insurance is expensive, little vacation, no sick time, lots of micromanagement.

Pros

I have a great manager.

Cons

Luck based metrics prevent any raises. Clients have far different standards than we do as One support employees. Incompetent supervisors. Scheduling issues.