OneSupport Reviews

Pros

Flexible time and good management

Cons

Repetitive work but flexible hours

Pros

Fellow employees are very nice and always helpful, same to the management. Had two weeks of paid training, they did a wonderful job with the training as well. Requesting leave or if something comes up they have a great points system and they are very understanding about stuff that may pop up.

Cons

Still waiting for first raise..

Pros

They work with your schedule

Cons

It takes a while for a raise

Pros

You can be in your own house. And that's IT. No other pros.

Cons

Everything. Horrible benefits. As in you can pay for them but enjoy that 10k plus deductible before anything is covered... the deductible that's more than half a years salary... "insurance benefits you can't afford to use" is what i call that.Horrible pay. Horrible raises if you can even beg enough times to get a 10 cent raise. Myself and multiple other long term hard working employees have gone YEARS without a raise for no valid reason. The company will come up with any reason to not give you one. And if you show them that reason doesn't work anymore or makes no sense.... Ask next time and they'll come up with another ridiculous reason or "issue" you need to work on. It's absurd and so shameful. And when i say years, i don't mean 1 or 2.... It's common place for 4, 5, or more years to go by where you're refused a raise... Hmm... If your employees are so horrible that they don't deserve a raise for half a decade, why don't you fire them? ... You don't because they are in fact some of your best employees and you can't live without them, but your greed is above it all and you refuse to pay people even half a decent living wage much less a promotion for an extra 10 to 15 cents an hour. P.S. THIS COMPANY HAS ALSO BEEN SUED RECENTLY BECAUSE THEY HAD EMPLOYEES WORKING OFF THE CLOCK FOR VARIOUS JOB DUTIES, THREATENING REPERCUSSIONS IF EMPLOYEE DIDN'T COMPLETE SUCH DUTIES, REPRIMANDED EMPLOYEES IF THEY DIDN'T FINISH TASKS OFF THE CLOCK, DIDN'T WANT TO ASSIGN TIME INTO THEIR PAID SHIFT TO BE ABLE TO COMPLETE EVEN A FRACTION OF JOB DUTIES THEY EXPECTED TO BE DONE WHILE CLOCKED OUT AND NOT GETTING PAID.... MULTIPLE EMPLOYEES STARTED THIS LAWSUIT AND OTHERS JOINED AND THIS WAS *NOT* AN ISOLATED INCIDENT. THIS WAS WIDE SPREAD WAGE THEFT AND IT STILL CONTINUES.

Pros

Good team, work from home

Cons

hourly pay could be better

Pros

Offers a good work/life balanced schedule, 1 hour lunch breaks

Cons

Low pay, benefits are blah

Pros

coworkers were the only pro

Cons

short training training doesnt prepare you at all for the software systems constantly crashing calls micromanaged

Pros

It might depend on the dept, but the TWC dept was a great place to work, the complainants can be rude at times, but most are nice. Same with the TLs there are some great ones. The schedule is somewhat flexible, but the pay is not as high as some other work at home companies.

Cons

Low Pay Many random changes

Pros

Managers are easy to deal with and co-workers are always positive Able to work remote and multiple contracts are always available The company actively promotes for L2 and Floor Managers Company does offer insurance and retirement plans

Cons

Only work contracts, no permanent employment Schedules, pay rates, and work loads are entirely dependent on the contract Contract terms may change suddenly and without warning

Pros

-Lenient management will help with your schedule and tardiness/absences can be made up or excuses with PTO. -Working from home can be a plus or negative but I enjoy it. Used to be strictly onsite but it doesn't seem like it'll go back to that soon. -Frequent bonus offers for gift cards and other rewards based on performance.

Cons

-Not worth the pay. The work can be stressful and they implement new tasks or stricter requirements often. Even working for many years will get you a pay raise of a dollar or two. -Processes in support can often seem unnecessary or intrusive but are required for scoring. -Lack of information presented to customers leaves them with a lot of questions for customer support. This leads to an increase in volume of customers with simple questions that could've been easily avoided. This leads into my other con point: -Agent availability can seem limited. There are often times where customer volume is high and this causes a queue to form. Sometimes customers will be waiting for over 20 minutes for a response. All of these issues are discussed within the advise section.