OneSupport Reviews
Updated 14 Mar 2023
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Personnel/Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labour & Manufacturing
- Transportation
- Current Employees
- Full-time
- Part-time
- Temporary
- Contract
- Intern/Trainee
- Apprenticeship
- Freelance
- Worldwide
- United States - All Cities
- - Texas
- - Austin, TX, United States
- - San Marcos, TX
- - Austin, TX
- - Del Valle, TX
- - San Antonio, TX, United States
- - San Antonio, TX
- - New Braunfels, TX
- - Dallas-Fort Worth, TX, United States
- - Dallas, TX
- - Fort Worth, TX
- - Irving, TX
- - Grand Prairie, TX
- - Arlington, TX
- - Houston, TX, United States
- - Houston, TX
- - Katy, TX
- - Spring, TX
- - San Angelo, TX, United States
- - San Angelo, TX
- - Waco, TX, United States
- - Waco, TX
- - Lubbock, TX, United States
- - Lubbock, TX
- - Corpus Christi, TX, United States
- - Corpus Christi, TX
- - Wichita Falls, TX, United States
- - Wichita Falls, TX
- - Florida
- - Orlando, FL, United States
- - Orlando, FL
- - Tavares, FL
- - Kissimmee, FL
- - Tampa, FL, United States
- - Tampa, FL
- - Tampa Palms, FL
- - Clearwater, FL
- - Spring Hill, FL
- - Lakeland, FL, United States
- - Lakeland, FL
- - Lake Wales, FL
- - Pensacola, FL, United States
- - Pensacola, FL
- - Daytona Beach, FL, United States
- - Daytona Beach, FL
- - Port St. Lucie, FL, United States
- - Port St Lucie, FL
- - Jacksonville, FL, United States
- - Jacksonville, FL
- - Miami-Fort Lauderdale, FL, United States
- - Miami, FL
- - Fort Lauderdale, FL
- - Lauderhill, FL
- - Homosassa Springs, FL, United States
- - Inverness, FL
- - North Carolina
- - Raleigh-Durham, NC, United States
- - Raleigh, NC
- - Durham, NC
- - Charlotte, NC, United States
- - Charlotte, NC
- - Rock Hill, SC
- - Greensboro, NC, United States
- - Greensboro, NC
- - High Point, NC
- - Rocky Mount, NC, United States
- - Tarboro, NC
- - Fayetteville, NC, United States
- - Fayetteville, NC
- - Winston-Salem, NC, United States
- - Winston-Salem, NC
- - Colorado
- - Denver, CO, United States
- - Denver, CO
- - Thornton, CO
- - Colorado Springs, CO, United States
- - Colorado Springs, CO
- - Boulder, CO, United States
- - Superior, CO
- - California
- - San Jose, CA, United States
- - Mountain View, CA
- - San Diego, CA, United States
- - San Marcos, CA
- - San Francisco, CA, United States
- - Fremont, CA
- - Oregon
- - Coos Bay, OR, United States
- - Remote, OR
- - Missouri
- - Kansas City, MO, United States
- - Independence, MO
- - Kansas City, MO
- - St. Louis, MO, United States
- - Saint Louis, MO
- - Springfield, MO, United States
- - Springfield, MO
- - Farmington, MO, United States
- - Park Hills, MO
- - Mississippi
- - West Point, MS, United States
- - West Point, MS
- - Columbus, MS, United States
- - Columbus, MS
- - Jackson, MS, United States
- - Jackson, MS
- - Brandon, MS
- - Oxford, MS, United States
- - Oxford, MS
- - Meridian, MS, United States
- - Meridian, MS
- - South Carolina
- - Myrtle Beach, SC, United States
- - Myrtle Beach, SC
- - Greenville, SC, United States
- - Greenville, SC
- - Columbia, SC, United States
- - Columbia, SC
- - Charleston, SC, United States
- - Charleston, SC
- - Arizona
- - Phoenix, AZ, United States
- - Phoenix, AZ
- - Tucson, AZ, United States
- - Tucson, AZ
- - Georgia
- - Atlanta, GA, United States
- - Atlanta, GA
- - Cartersville, GA
- - Columbus, GA, United States
- - Columbus, GA
- - Utah
- - Salt Lake City, UT, United States
- - Salt Lake City, UT
- - Alabama
- - Mobile, AL, United States
- - Mobile, AL
- - Tuscaloosa, AL, United States
- - Tuscaloosa, AL
- - Huntsville, AL, United States
- - Huntsville, AL
- - Birmingham, AL, United States
- - Birmingham, AL
- - Virginia
- - Norfolk, VA, United States
- - Newport News, VA
- - Smithfield, VA
- - Virginia Beach, VA
- - Washington, DC , United States
- - Manassas, VA
- - Tennessee
- - Knoxville, TN, United States
- - Dandridge, TN
- - Knoxville, TN
- - Nashville, TN, United States
- - Murfreesboro, TN
- - Clarksville, TN, United States
- - Clarksville, TN
- - Johnson City, TN, United States
- - Johnson City, TN
- - Memphis, TN, United States
- - Memphis, TN
- - Kansas
- - Wichita, KS, United States
- - Wichita, KS
- - Louisiana
- - New Orleans, LA, United States
- - New Orleans, LA
- - Illinois
- - Charleston, IL, United States
- - Charleston, IL
- - Davenport, IA, United States
- - Moline, IL
- - Ohio
- - Cleveland, OH, United States
- - Cleveland, OH
- - Columbus, OH, United States
- - Columbus, OH
- - Michigan
- - Muskegon, MI, United States
- - Muskegon, MI
- - Detroit, MI, United States
- - Sterling Heights, MI
- - Indiana
- - Indianapolis, IN, United States
- - Indianapolis, IN
- - Nevada
- - Las Vegas, NV, United States
- - Las Vegas, NV
- - Laughlin, NV
- United Kingdom - All Cities
- - England
- - London, United Kingdom
- - London, England
- India - All Cities
- - Tamil Nadu
- - Chennai, India
- - Chennai
- - Telangana
- - Hyderabad, India
- - Hyderābād
- - Karnataka
- - Bangalore, India
- - Bangalore
- - Gujarat
- - Ahmadabad, India
- - Ahmedabad
- Brazil - All Cities
- - Federal District
- - Brasilia, Brazil
- - Brasília, Federal District
- - Paraná
- Egypt - All Cities
- - Cairo Governorate
- - Cairo, Egypt
- - Cairo, Cairo Governorate
- Israel - All Cities
- - Tel Aviv
- - Tel Aviv-Yafo, Israel
- - Tel Aviv-Yafo
- Italy - All Cities
- - Piedmont
- - Turin, Italy
- - None
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian

Found 742 of over 761 reviews
- Popular
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest first
"Easy going decent pay work from home" (in 307 reviews)
"Flexible schedule, supportive management and work from home" (in 80 reviews)
"Starts with low pay and alot of work" (in 68 reviews)
"I requested to be a part of the tech support team, and it took me (and others) a week to realize we were being trained for account services" (in 34 reviews)
- Former Employee, more than 1 year★★★★★
Quality of Life Dependent on Department
14 Mar 2023 - Supervisor in San Marcos, TXRecommendCEO ApprovalBusiness OutlookPros
You can work from home Can easily advance with moderate amount of effort May get assigned to an easy contract/position (I believe one department worked for a state's Fish and Wildlife department) Some contracts award bonuses based on performance Sometimes you talk to nice people on the phones
Cons
May get assigned to a difficult contract (Customer service and tech support for a major ISP. Mine was Frontier communications) Completely inadequate training (I was trained by Frontier employees and I'm not confident they ever worked phones.) High stress Constantly changing standards and expectations Cannot defend yourself against abusive customers unless its sexual harassment. Was once screamed at by a customer for over an hour and not allowed to hang up.
Continue reading - Former Employee, more than 1 year★★★★★
Love my co-workers....
22 Feb 2023 - L2 Customer Service Representative in Austin, TXRecommendCEO ApprovalBusiness OutlookPros
Amazing co-workers Work from home-fully remote position Agents assist each other and have each other's backs
Cons
PAY. Continuously increasing notes and added responsibilities but no increase in pay capped out at $15.50 per hour No room for advancement Work is contractual and could end at any moment.
Continue reading - Former Employee, more than 5 years★★★★★
A very stressful job
26 Feb 2023 - Technical Support Agent I in Dallas-Fort WorthRecommendCEO ApprovalBusiness OutlookPros
Flexible Hours Remote Work Decent pay Internal hiring for upper positions was common
Cons
Less focus on tech support/customer service, heavy focus on selling extra products/upgrades to customers Making sales was the number 1 focus above all other metrics Nonstop calls, basically 0 downtime to followup with customers/issues, so you will be using your breaks/lunch for those things. Not much communication between mgmt and employees (I was told about 2 hours before my shift that I was being moved to a completely different department and job)
- Current Employee, more than 1 year★★★★★
It'd be great if the pay was better
4 Oct 2022 - Customer Service Representative (CSR) in Austin, TXRecommendCEO ApprovalBusiness OutlookPros
-Lenient management will help with your schedule and tardiness/absences can be made up or excuses with PTO. -Working from home can be a plus or negative but I enjoy it. Used to be strictly onsite but it doesn't seem like it'll go back to that soon. -Frequent bonus offers for gift cards and other rewards based on performance.
Cons
-Not worth the pay. The work can be stressful and they implement new tasks or stricter requirements often. Even working for many years will get you a pay raise of a dollar or two. -Processes in support can often seem unnecessary or intrusive but are required for scoring. -Lack of information presented to customers leaves them with a lot of questions for customer support. This leads to an increase in volume of customers with simple questions that could've been easily avoided. This leads into my other con point: -Agent availability can seem limited. There are often times where customer volume is high and this causes a queue to form. Sometimes customers will be waiting for over 20 minutes for a response. All of these issues are discussed within the advise section.
Continue reading - Current Employee★★★★★
Third Party contracted
2 Mar 2023 - Customer Service Representative (CSR)RecommendCEO ApprovalBusiness OutlookPros
-No experience needed -No college needed -Pay incentives based on performance
Cons
*Contracts you to work for another company so you wont get paid as much as an actual employee of that company.
- Former Employee, less than 1 year★★★★★
Great people, horrible calls.
7 Jan 2023 - Customer Care Account Services SpecialistRecommendCEO ApprovalBusiness OutlookPros
The pay is good compared to some, the management understand that we are people and not robots. Yes, there's metrics to meet but management helps make sure your meeting those! There is plenty of room for promotions.
Cons
Set hours, with no options to be absent due to emergency. If absent, you get a attendance strike. You MUST be available for at least one weekend day, which wasn't feasible for me but could be good for others. Dealing with some of the customers can be rough. You cant have thin skin to take the calls.
Continue reading - Current Employee, more than 3 years★★★★★
The OneSupport Experience
18 Jan 2023 - Technical Support EngineerRecommendCEO ApprovalBusiness OutlookPros
- Good leadership - Friendly Team - Competitions that award further benefits such as PTO, Cash, Gift Cards
Cons
- The Customers tend to get upset easily due to some of the processes or company policies we have to uphold - Work tools are either outdated or don't work often - Most trainings for new tools/areas aren't as filled with knowledge as they should be
Continue reading - Former Employee, more than 1 year★★★★★
Call Center Mill With Great Management.
18 Jan 2023 - L2 Supervisor in San Marcos, TXRecommendCEO ApprovalBusiness OutlookPros
Worked for the company for almost 2 years, became an l2 after a month on the job. I felt like management was great at the job, the pay was sub-par and the work environment was alright. Overall the job lacked the opportunity to grow at a decent pace and had a relatively low pay ceiling. It's contract work and while I worked for the TWC my entire time there, other individuals were passed around to different contracts at random. Overall, I loved my bosses, didn't really like my pay but never had any trouble doing the work.
Cons
Bad health insurance, Low wage ceiling
Continue reading - Former Employee, more than 3 years★★★★★
Good stepping stone job
22 Feb 2023 - Sales Representative in San Marcos, TXRecommendCEO ApprovalBusiness OutlookPros
Remote, flexibility, commission, insurance, easy job to get.
Cons
Constantly changing employees departments, no raises, commission plans constantly changed but never for the better (for the employee), insurance is expensive, little vacation, no sick time, lots of micromanagement.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
I have a great manager.
Cons
Luck based metrics prevent any raises. Clients have far different standards than we do as One support employees. Incompetent supervisors. Scheduling issues.
Continue reading
OneSupport Reviews FAQs
OneSupport has an overall rating of 3.3 out of 5, based on over 761 reviews left anonymously by employees. 57% of employees would recommend working at OneSupport to a friend and 44% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.
57% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.
Popular Careers with OneSupport Job Seekers
Work at OneSupport? Share Your Experiences
