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OneSupport Reviews

3.3

55% would recommend to a friend

(772 total reviews)

President and CEO Anthony Herrera

Anthony Herrera

67% approve of CEO

Ratings by category

4.0

Diversity and Inclusion

3.4

Work/Life Balance

3.3

Culture and Values

3.1

Career Opportunities

3.1

Senior Management

2.7

Compensation and Benefits

Ratings distribution

5 stars

16%

4 stars

23%

3 stars

21%

2 stars

18%

1 star

21%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Work from home and flexible schedule(in 164 reviews)
  • "flexible schedule great for students(in 53 reviews)
  • "Great people to work with(in 28 reviews)
  • "The benefits are good too(in 28 reviews)
  • "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home.(in 26 reviews)
Cons
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Found 772 of over 794 reviews

Updated 2 Dec 2023

    1. 2.0
      9 Oct 2023
      Customer Service Representative (CSR)
      Current Employee, less than 1 year
      Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working from home and not having to talk to people face to face.

      Cons

      Terrible training, management is unorganized, policies constantly updated so rules can be one thing one day and another thing the next day. Software sometimes doesn't work properly but the employee is penalized for something that they can't control. There's a bathroom queue and most days you'll be waiting on people to either take their bathroom breaks or come back from them and you could be waiting anywhere between 5 minutes or 1 hour + if people forget their queued. You're expected to know a bunch of stuff and are 'coached' if you don't. The pay is so low that it would be too expensive to add medical benefits and this job requires way too much for just 12/hr. If this job comes across your dashboard, keep looking, This job may as well be a scam.

      1
      1. 4.0
        2 Dec 2023
        Floor Manager
        Former Employee, more than 5 years
        Greensboro, NC
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Remote work, cool co-workers, cool company culture

        Cons

        Dealing with irate customers and clients

      2. Join the OneSupport team
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        1. 5.0
          26 Oct 2023
          Customer Service Representative (CSR)
          Former Employee, more than 3 years
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Raises are given regularly. You always have an L2 agent ready to assist when needed. They only promote from within. You can work from home.

          Cons

          Depending on the contract you may reach a pay cap and your hours may get reduced. There was a period when one of the contracts was expected to end and some employees were sadly laid off due to lack of contract work, but this is rare. The call volume can get rough during certain points of the day.

          1. 3.0
            21 Nov 2023
            Technical Support
            Former Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            -By getting to occasionally switch from contract to contract it can break up the work -Training was long enough to feel well prepared for role, training team was very helpful -teamwork made the job easier, easy ability to chat with coworkers and ask questions

            Cons

            -Call center work is inherently customer service based, making day to day work a lot of emotional labor

            1. 4.0
              30 May 2023
              Tech Support CSR1
              Former Employee, less than 1 year
              San Marcos, TX
              Recommend
              CEO Approval
              Business Outlook

              Pros

              -Trainers and team leads are very supportive, understanding, and patient. It's clear that they really want you to succeed. -Very flexible scheduling -The team leads are more willing to collaboratively work with their team members to address and accommodate needs and concerns than any other employer I have worked for -Coaching and skill development is prioritized over disciplinary actions with regard to addressing job performance concerns -Focuses on upskilling and promoting existing employees to fill higher level vacancies, providing a lot of opportunities for advancement within the company

              Cons

              -The company culture of client companies that OneSupport contracts out to often fall far short of the company culture of OneSupport itself -The target goals for job performance metrics are often unreasonable and/or present conflicting priorities. For instance, employees are required to maintain a certain average call handle time to remain in good standing, but the amount of time it takes to actually resolve a call is highly dependent upon the nature of the issue we are troubleshooting, the customer's level of comfort and familiarity with their devices, and the response times of escalation path approvals. -The QA team doesn't actually know the rules and requirements for the contracts that they are reviewing calls for, resulting in employees failing QA screenings due to incorrect criteria being used with such frequency that the team leads often ignore their feedback entirely -The pacing is grueling and majority of the calls are mentally and emotionally draining to the point that I frequently found myself spending most of my time between shifts mentally and emotionally recovering enough to get through the next shift

              1
              1. 2.0
                16 Oct 2023
                Customer Account Advisor
                Former Employee
                San Marcos, TX
                Recommend
                CEO Approval
                Business Outlook

                Pros

                The work itself is very easy and simple. Management is OK

                Cons

                - The pay rate is horrendous in this economy; You can't make a living or pay any bills hardly with $12 semi-monthly. I only took on the job out of desperation from being unemployed quite a while. - Work gets repetitive and no real change in daily routine

                3
                1. 1.0
                  22 Sept 2023
                  Client Support Specialist
                  Current Employee, more than 1 year
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Work From Home, Health Insurance at Affordable Rates

                  Cons

                  Inadequate Training Practices, No Transparency in Transferring to other Departments, No Chance to Move Up

                  3
                  1. 5.0
                    13 Oct 2023
                    MSO I
                    Current Employee, more than 10 years
                    Austin, TX
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Outstanding training and upper management.

                    Cons

                    Wildly varying hours and underpaying versus competitors in the same field.

                    1. 3.0
                      28 Sept 2023
                      L2 Agent
                      Former Employee
                      San Marcos, TX
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Good benefits. Nice office. Nice people.

                      Cons

                      24/7 hour work times were rough. Have to use vacation hours to be off during any time of the year.

                      1. 5.0
                        1 Oct 2023
                        Customer Service Representative
                        Former Employee, more than 1 year
                        Texas City, TX
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Working form home, and having a great teams

                        Cons

                        Luck based, sometimes you were not so lucky to get an anrgy customer

                      Viewing 1 - 10 of 772 Reviews
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                      OneSupport Reviews FAQs

                      OneSupport has an overall rating of 3.3 out of 5, based on over 794 reviews left anonymously by employees. 55% of employees would recommend working at OneSupport to a friend and 44% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at OneSupport. This rating has been stable over the past 12 months.

                      55% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated OneSupport 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

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                      What is a normal/common resume length for c2c/consultant roles in tech? What about a fte resume? My contract role resume used to be 5-6pages, this was 4years ago, prior to covid. Not sure if this is still a norm. Meanwhile my fte resume is concise, 2pages long. I have 10years of exp for reference.

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                      Glassdoor has 794 OneSupport reviews submitted anonymously by OneSupport employees. Read employee reviews and ratings on Glassdoor to decide if OneSupport is right for you.