OneSupport Reviews

Updated Aug 1, 2022

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Found 700 of over 717 reviews

3.4
62%
Recommend to a Friend
77%
Approve of CEO
OneSupport President and CEO Anthony Herrera
Anthony Herrera
327 Ratings
Pros
  • "Easy going decent pay work from home(in 307 reviews)

  • "Flexible schedule, supportive management and work from home(in 80 reviews)

  • Cons
  • "Starts with low pay and alot of work(in 68 reviews)

  • "I requested to be a part of the tech support team, and it took me (and others) a week to realize we were being trained for account services(in 34 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 2.0
      Former Employee, less than 1 year

      Think thrice!

      Aug 1, 2022 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a worry from home position.

      Cons

      If there were system issues on the company's side that prevented you from carrying out your job, they require you to clock out and proceed to work with IT to fix their problem. You did not receive pay, but if you did not stay and work with IT, your job could potentially be terminated.

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    2. 4.0
      Current Employee

      Customer Care Rep

      Jul 16, 2022 - Controller 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome training and support and management staff professional and kind.

      Cons

      Works of metrics and If you happen to get low metric scores they tend to decrease amount of hours work within your biweekly scheduled.

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    3. 4.0
      Current Employee

      Not the best, Not the worst

      Jul 14, 2022 - Techician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from Home, fast advancement, friendly people

      Cons

      Promotions are slow and cap out fast.

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    4. 2.0
      Current Employee

      ISP Helpdesk

      Jul 6, 2022 - Helpdesk Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can't really do much to help end users

      Cons

      Weird schedule Lots of yelling by end users

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    5. 4.0
      Former Employee, less than 1 year

      Great leadership

      Jun 9, 2022 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Awesome leadership and flexibility managers work with you

      Cons

      Low pay. just low starting out

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    6. 1.0
      Former Employee

      No

      Jul 11, 2022 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Paid bills I guess .

      Cons

      Frontier is a terrible company .

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    7. 5.0
      Former Employee, less than 1 year

      Frontier

      May 31, 2022 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, great benefits

      Cons

      no comment at this time.

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    8. 3.0
      Former Employee

      Aight

      Jun 14, 2022 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote. Friendly staff. Flexible schedule.

      Cons

      Bad reviews. No down time. Horrible customers

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    9. 4.0
      Current Employee, more than 1 year

      Great teams, bad customers.

      May 17, 2022 - Customer Support Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Open door policy Good benefits for individuals great team environment

      Cons

      Meh pay for what you deal with. Customers are not the best, they act like children with fits. Can be exhausting.

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    10. 4.0
      Former Employee, more than 3 years

      Great company for WAH

      May 13, 2022 - Personal Trainer Tier 3+ in San Marcos, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *WAH *Flexible times *Great community *Always something new to learn! *Great way to learn how to talk to people *Great way to learn IT basics

      Cons

      *The pay *not being onsite so no hands-on with hardware

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    Viewing 1 - 10 of 700 Reviews

    OneSupport Reviews FAQs

    OneSupport has an overall rating of 3.4 out of 5, based on over 717 reviews left anonymously by employees. 62% of employees would recommend working at OneSupport to a friend and 51% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at OneSupport. This rating has decreased by -4% over the last 12 months.

    62% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated OneSupport 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at OneSupport to be benefits, coworkers, work life balance and the cons to be culture, management, career development.

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