After applying online I got emails saying I haven't been considered, but I then received a call to conduct a 10 min telephone interview and we decided to do it then and there. I was asked about 4 questions which you get asked in any retail job interview so they were all easy to answer. She called me in for an assessment two days after the telephone call. On the assessment day, we talked through the available contracts and which ones I favour, and then we got to the shop floor. I have experience in retail (5 in total), a year and a half in fashion retail so I felt comfortable in the fitting room and recovering the floor. As I did this, I would smile and greet customers. The lady conducting the assessment was meant to be observing me but was constantly leaving, she would randomly come back and tell me to hold conversations with customers. I'd simply ask them if they needed help and I thought this would suffice, but it didn't. I find it pointless to talk about random things with customers, I'm there to help and advise them, not talk about the weather. With some customers, doing this is fine but when they tell you they're just browsing and that they're ok, it's hard to hold conversations. At the end she asked me how it went, I said I enjoyed it but she said she felt "uncomfortable" offering me a role and questioned my experience in retail. She suggested me other companies I can work for and said to maybe apply again in future when I have more experience, as she delegated the workforce that consisted of sixth formers and college kids. For my time, I was given a gift card and that was that.