After completing the online application I applied for an opening at a nearby Next store. After about 2 weeks I got a phone call from the Next store asking me if I could do a phone interview. Did the phone interview and got another call a few minutes later asking if I could come to an instore assessment on a later date. Came to the store and was firstly shown customer service/health and safety videos and then had to work on the shopfloor for about 20 minutes while another staff member assessed me. Then I was shown the stockroom where the different systems were explained, I had to sort clothes and put them away in the different areas. After this we were told to wait in the staff room while the assessor (a sale consultant) spoke to the manager. The manager called me in and it was here where I was told that I had been successful.
They will show you the store and give you tasks on how to help customers, displaying competencies in customer service, this depends on deparments because if you work in another department, they will make you tag or fold clothes.
Applied online, did an online assessment, then a video interview. After that they made me come into the store and put an outfit together (for a wedding guest I believe) in 30 minutes. You pick out the outfit, jewellery, makeup, shoes, other accessories etc.
Easy interview on the phone then in store trial where i had to help customers and tidy the shop floor. The process was quick and easy and I was offered the job on the spot
