I applied online. The process took 3 weeks. I interviewed at Microsoft (Washington, MO) in Sept 2023
Interview
The process with Microsoft was smooth and well-structured. It started with a recruiter screening, followed by a virtual interview with a hiring manager. Questions focused on customer scenarios, problem-solving, and communication skills. The interviewers were professional and emphasized real-world situations.
Other Customer Service interview reviews for Microsoft
I applied online. I interviewed at Microsoft (New York, NY)
Interview
Got on a first call with a recruiter to talk about my experience. I didn't get to move forward to the next stage because my experience wasn't what they were looking for.
Interview questions [1]
Question 1
Tell me about yourself and how you manage customer expectations.
I applied online. The process took 3 weeks. I interviewed at Microsoft in Apr 2024
Interview
Three interviews in total. One of them being technical interview where I was given two manuals to study for a week before answering around 10 questions. Only in the last interview was I informed of the stressful working condition and poor residence apartment that the company provided. And I was only informed of the night shift and the change in work location (during probation period) in the third interview and not in any previous ones before - guess that I should be pleased about at least they told the truth?
Interview questions [1]
Question 1
Why don't you work in the X industry where you had your internship experience?
I applied online. The process took 4 weeks. I interviewed at Microsoft (London, England)
Interview
"I found the interview process to be efficient and well-structured. It was good because the communication was clear, and each stage provided valuable insights into the role and company culture.
Interview questions [1]
Question 1
Describe a hard customer situation and how you overcame it.
