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HubSpot Reviews
Updated 1 Dec 2023
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Found 2,949 of over 3K reviews
79% Recommend to a Friend
85% Approve of CEO
Found 2,847 of over 3K reviews
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Yamini Rangan
829 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Team culture was great and there are lot of people that inspire you to be great and do your best." (in 389 reviews)
Cons
- "Unfortunately these managers are not enabling the success of their team members, but they are mostly interested in showing upper management that they are as cool as managers as they were as individual contributors." (in 14 reviews)
- 5.025 Nov 2023Account ExecutiveCurrent Employee, more than 3 yearsDublin, Dublin
Pros
I've worked at a lot of places over the years, never stayed this long in one place, and have no plans on leaving. High performance culture but if your ok with that, in return you get transparent payscales and a clear path of progression, loads of opportunities to learn either formally through training / enablement and just due to the fast pace, challenging yet interesting nature of the role (talking to lots of companies regularly to help them achieve their growth goals) and HubSpot do a great job of consistently recruiting the right people to match their values. So you always find you are working with talented yet humble / good people.
Cons
Can be a bit overwhelming in terms of the amount of info that is sent from different teams, individuals etc re different initiatives etc. Lots of opportunity for your attention to be taken away from what really matters so over time have to get good at tuning certain things out.
- 2.01 Dec 2023Account ExecutiveFormer Employee, more than 3 yearsDublin, Dublin
Pros
-Great product -Amazing colleagues -Cool office with free food
Cons
I've stayed at HubSpot long enough to see that the widely advertised so-called "Culture Code" that everyone is talking about internally, has nothing to do with reality. In theory, yes, the culture is amazing. In action, if you happen to work with a manager that CONSTANTLY shares with you negative feedback and focusing only on what you do bad without highlighting the strengths and great things you might be doing, then sorry but there is a HUGE discrepancy between words and action. You cannot tell a rep to "be careful" in the future while choosing their holidays if they are not hitting their monthly quota. This is unacceptable and against your "culture code". When I decide to take time off in order to discharge and feel better from your continuous pressure is something that I will judge, and not you. I was constantly stressed and psychologically so forced every single time I would meet my manager, because I knew that I would get again negative feedback and no empathy at all. Zero empathy and zero support. Also, when I decided to talk about it with HR, nothing happened. They basically told me it's between me and my manager and I should try to solve it with them...!
2 - 2.08 Sept 2023Senior Marketing ManagerCurrent EmployeeDublin, Dublin
Pros
The people you get to work with are top-notch, recruiters are amazingly talented at finding the right fit. Sometimes there is a bit too much of a "cult-like" feeling with HubSpot, but for the most part, everyone I met was amazingly kind, professional, and insightful. The office is a good place to work, and the limitless holidays are good.
Cons
I started as a big HubSpot fan when I was first hired. HR, migration, & payroll teams have made sure that I turn these views 180. The team was highly inefficient, rude, and uncaring, and would often make mistakes that impacted me financially and then brush it off with no restitution or consolidation. Honestly, startups do a better job at accommodating expats than this company. So if you're an expat or looking for immigration support, do not count on this company as they will constantly remind you you do not matter. This happened to many of my colleagues as well. The company also feels like it's in a make-or-break stage, where growth stagnates, costs and benefits are being cut, the team getting laid off, and the macro strategy is a mess. I wouldn't be surprised if the company started stagnating.
11
HubSpot Response3moAs an FYI I've flagged this to our core HR and our mobility teams for visibility as clearly something went really wrong here, so I want to ensure we understand it and follow up on our end. -Katie
- 3.014 Nov 2023Customer Support SpecialistFormer Employee, more than 1 yearDublin, Dublin
Pros
- the team is great, some of the smartest, most helpful people I ever worked with - my managers and team leads were super empathetic and kind - WFH, hybrid options, lovely Dublin office
Cons
- so many interesting events, but I couldn’t attend any of them because I was constantly working overtime to hit my daily UOW (number of tickets actioned) - the role is super technical and the targets and KPIs are too high - there is no dedicated time to keep up to date with updates and new launches, or practising within the platform to improve your knowledge and service - everyone I talked with privately was working after 5pm in order to hit the daily goal, but no one is openly talking about it - although the high UOW goal was mentioned many times in anonymous surveys, the leadership team does nothing significant to help the support specialists’ work load- the UOW goal is still too high, they made small changes, and routing helped, but they still didn’t address the core issues- high UOW daily goal. - I was so excited about HubSpot’s culture and I’m still happy that I was part of it, but the way leadership conducted themselves during layoff conversations was so forced and artificial that I realised they hold their support reps to higher standards than their leadership team :/
7 - 4.028 Oct 2023OperationsFormer Employee, more than 5 years
Pros
-coworkers -flexibility/vacation policy -lots of opportunity in the market moving forward -CRM platform vs a single point solution is a competitive advantage -Brain and Dharmesh (founders) are a remarkable pair
Cons
-lack of investment in programmatic international growth -pay is not the highest -followed the crowd during big round of tech layoffs in a way that was contrary to culture they'd worked so hard to build -can be challenging to get a promotion or resources outside of sales or product -too many C-Suite leaders based in the US (all but one last I knew)
- 4.017 Oct 2023Senior Customer Support SpecialistFormer Employee, more than 1 yearDublin, Dublin
Pros
Brilliant culture and people working here. Everyone is really warm and helpful. Excellent in office perks like provided breakfast and lunch, bar and many events monthly. Remote people have a pay benefit to compensate. Fast paced enviornment, you're always busy. Forever learning and growing. If you're looking for a job that has great benefits, lovely people and always learning, this is it.
Cons
Management not as transparent as they should be. A lot of what was voiced fell upon deaf ears. I think pay is too low for the support provided. It's not a standard support role, metrics and standards are really high and I don't think the pay accurately reflects this. Really steep learning curve when starting out. No real opportunities to move elsewhere in the company, but that was likely down to the industry at the time.
3 - 4.029 Nov 2023ManagerCurrent Employee
Pros
Culture: HEART inclusion personal growth very well
Cons
changing targets and KPIs continuously
- 1.06 Oct 2023Account ExecutiveFormer Employee, more than 3 yearsDublin, Dublin
Pros
None, for the first week it seems all cool but it’s the most toxic environment I have ever worked
Cons
If you are an account executive it’s an horrible company where to work. They keep hiring and firing AE, because their target are not reachable, and because they have to show that “it’s a dynamic place to work” when actually they treat people like really badly. Plus for them diversity and inclusion means hiring women and gay, that are totally incompetent, in a management role so that they can better manipulate them. There is absolutely no “culture” as they claim but their true culture is manipulate and bully people, and if someone does not accept it, then they will just find an excuse to fire you. Stay hire from the south of Europe corporate team as their manager is the worse manager you will ever met in your career.
17 - 5.020 Nov 2023Product ManagerCurrent Employee, more than 1 yearDublin, Dublin
Pros
- Great culture - Lots of autonomy - Strong leadership - Excellent product - Awesome colleagues
Cons
No real cons to report
- 3.025 Feb 2023Senior UX DesignerCurrent Employee, more than 3 yearsDublin, Dublin
Pros
Great pay & benefits , interesting projects and great coworkers.
Cons
High pressure, working in American high performance culture and really really bad American managers & directors throughout UX. Managers aren’t trained to work with different cultures, working standards or even work with people with disabilities. US office treats Dublin office like it’s disposable and a novelty rather than it being a partnership and an equal. Culture code is all smoke and mirrors. They don’t really practice it, it’s just a marketing project they use to sell to get customers to trust their business model. HubSpot is really good at selling a warm and empathetic company that cares but the internal reality is actually more ruthless.
23HubSpot Response9moLots to take in here and sorry to read your frustration. I would strongly push back on us treating Dublin like it's disposable. We took employee rep feedback incredibly seriously as part of our consultation process and have delayed a significant amount of messaging internally out of respect for our colleagues outside the US. There's certainly always more we can do to be more global first and inclusive, and I take that feedback completely on board, but I don't think it's fair to say we treat Ireland as disposable by any stretch. We'll learn from some of the feedback, thanks for sharing it and helping our team grow in the Product Pillar. -Katie
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HubSpot Reviews FAQs
HubSpot has an overall rating of 4.1 out of 5, based on over 3,181 reviews left anonymously by employees. 79% of employees would recommend working at HubSpot to a friend and 72% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
79% of HubSpot employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HubSpot 4.1 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.
