Is Firstsource Solutions a good company to work for as a Customer Support Associate?

Customer Support Associate professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Associate jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Associate employees well?

Customer Support Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 16 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Support Associate salaries and benefits at Firstsource Solutions .

How happy are Customer Support Associate professionals working at Firstsource Solutions?

75% of Customer Support Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Support Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 141 reviews)); "good work environment and supportive" ((in 122 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 164 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "I was given 24hrs notice of moving locations when I did and the training at my location was very inadequate." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Support Associate reviews

3.6

75% would recommend to a friend

(16 total reviews)

Ritesh Idnani

69% approve of CEO

69% positive business outlook

Ratings by category

5.0

Senior management

4.3

Diversity and inclusion

4.3

Work/Life balance

4.1

Culture and values

3.8

Compensation and benefits

3.4

Career opportunities

Customer Support Associate employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Support Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews

1.0

3 Oct 2025

Try at your own risk

Customer support associate

Recommend

CEO approval

Business outlook

Pros

offers good benefits such as work-from-home opportunities and frequent employee engagement activities. Some boses are kind and considerate ,

Cons

Salary offers are not transparent, and the working environment faces many issues, including unprofessional staff behavior and supervisor bias, which can affect fairness and growth. Account incentives are very low and hard to get if account is not stable, No yearly appraisal, some are project base.

Firstsource Solutions Response

7mo

Thank you for sharing your feedback. At Firstsource, our compensation structure is designed based on clearly defined internal frameworks and aligned to prevailing market benchmarks. Salary variations may occur depending on factors such as the complexity of the role, skill requirements, and business needs. We value transparency and continuously work towards ensuring that all aspects of our compensation and incentive structures are communicated clearly during the hiring process. Your feedback helps us further strengthen this effort.

5.0

15 Sept 2025

My experience at Firstsource

Customer support associate

Recommend

CEO approval

Business outlook

Pros

Very engaging and enthusiastic environment to work and grow in career. They provide support and encouragement at all levels and motivate to bring out our full potential to work towards achieving goals.

Cons

Everything is good till now.

Firstsource Solutions Response

7mo

Thank you for your feedback. We’re glad to hear that you value the engaging work environment, support, and encouragement provided at all levels. We appreciate your positive remarks and will continue our efforts to maintain a motivating and growth-oriented workplace.

4.0

29 Jul 2025

Loved it

Customer support associate

Recommend

CEO approval

Business outlook

Pros

Better Pay On time salary payments, allowances included

Cons

No 2 way cab Split week offs

Firstsource Solutions Response

9mo

Thank you for your honest feedback! It’s good to know you appreciate the competitive pay, timely salary payments, and included allowances. This reflects positively on the company’s commitment to rewarding employees on time. Your note on the absence of a two-way cab facility and split week-offs being based on business requirements is understood. While these are operational necessities, it’s always helpful for management to be aware of how such arrangements impact employees’ convenience and work-life balance.

Viewing 1 - 3 of 16 Reviews

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Firstsource Solutions Customer Support Associate reviews

Ratings by category

Reviews by job title

Try at your own risk

My experience at Firstsource

Loved it

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